Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353908 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA BUCKS HOSPITAL — 380 Oxford Valley Rd, Langhorne PA, 19047

Feb 25, 2026 → Feb 26, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 4, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Feb 25, 2026 Completed: Feb 26, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 25 → Feb 25 Created ▶ Running 0 0 / 5
Feb 25 → Feb 25 Ready for Scheduling ▶ Running 0 0 / 5
Feb 25 → Feb 26 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 1.4d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Over SLA
Field Work
0.0 days
Created: Feb 25, 2026 Due: Mar 4, 2026 Completed: Feb 26, 2026 (6 days early)
📅
1.4 days Total Age
⏱️
1.3d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Closed • 7 days old
🚨
Primary Delay 1.3 days stuck in "Assigned"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Found functions of the bed. . I unlocked bed and checked all bed controls were locked out
🔍 Technician Findings
Found bed had no functions
⚠️ Problem Description
bed not working SWINGLE, MICHAEL
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 25, 4:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 25, 4:36 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Michael Swingle
⏱️
▶
3 Labor Added Feb 26, 4:14 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned
To: Completed
Duration in Previous: 23h 38m
🏁
Status: Closed by MICHAEL SWINGLE
From: Completed
To: Closed
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Repair
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Feb 25, 4:00 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03121722 Labor Open 0.75 $0.00 Feb 26, 4:14 PM

Details