Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354068 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Feb 26, 2026 → Feb 26, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 5, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 26, 2026 Completed: Feb 26, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 26 → Feb 26 Created ▶ Running 0 0 / 5
Feb 26 → Feb 26 Ready for Scheduling ▶ Running 0 0 / 5
Feb 26 → Feb 26 Assigned ▶ Running 0 0 / 5
Feb 26 → Feb 26 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.0 days
Created: Feb 26, 2026 Due: Mar 5, 2026 Completed: Feb 26, 2026 (7 days early)
📅
0.5 days Total Age
⏱️
0.2d in Assigned Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Closed • 6 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed function test, no issues found, returned equipment to service.
🔍 Technician Findings
No note stating any issue, check all functions
⚠️ Problem Description
Kevin Cogdill: Request Repair Service, no notes stating issue, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 26, 1:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 26, 3:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 22m
🔧
Status: Tech On Site by Kevin Cogdill Feb 26, 5:08 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1h 53m
⏱️
▶
2 Labor Added Feb 26, 5:27 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 19m, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Feb 26, 1:50 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03121936 Labor Open 2 $0.00 Feb 26, 5:27 PM

Details