Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354128 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Feb 26, 2026 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Feb 28, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 28 → Feb 28, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Feb 26, 2026 Completed: Feb 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 26 → Feb 26 Created ▶ Running 0 0
Feb 26 → Feb 28 Ready for Scheduling ▶ Running 1 1
Feb 28 → Feb 28 Assigned ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.3d
Billing 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
1.3 days
Over SLA
Billing
0.5 days
Created: Feb 26, 2026 Due: Mar 31, 2026 Completed: Feb 28, 2026 (31 days early)
📅
1.3 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 6 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
XC 2/27 PM Completed
🔍 Technician Findings
XC 2/27 PM due
⚠️ Problem Description
PM Coston, Xiraiyah
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 26, 4:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 27, 10:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Matthew Bateman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 5h
⏱️
Labor Added Feb 27, 10:37 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Xiraiyah Coston Feb 27, 10:42 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 34m, 0m
⏳ 3.2 business days
📄
Status: Ready to Bill by Brandi Alvarez Mar 4, 4:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
📨
▶
3 Status: Invoice Pending Mar 4, 8:29 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255619
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Feb 26, 4:19 PM
Invoice #
SM-255619

Work Details (1)

Name Type Status Qty Amount Date
WL-03124511 Labor Open 1 $0.00 Feb 27, 10:37 PM

Details