Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354129 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Feb 26, 2026 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Feb 28, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 28 → Feb 28, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Feb 26, 2026 Completed: Feb 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 26 → Feb 26 Created ▶ Running 0 0
Feb 26 → Feb 28 Ready for Scheduling ▶ Running 1 1
Feb 28 → Feb 28 Assigned ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
1.3 days
Over SLA
Created: Feb 26, 2026 Due: Mar 31, 2026 Completed: Feb 28, 2026 (31 days early)
📅
1.3 days Total Age
⏱️
1.3d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Closed • 6 days old
🚨
Primary Delay 1.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
XC 2/27 PM Completed
🔍 Technician Findings
XC 2/27 PM due
⚠️ Problem Description
pm Coston, Xiraiyah
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 26, 4:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Status: Assigned Feb 27, 10:08 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Matthew Bateman
Technician: Xiraiyah Coston
⏱️
▶
2 3x Labor Added Feb 27, 10:34 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 26m, 0m

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Feb 26, 4:21 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03124505 Labor Open 0.4 $0.00 Feb 27, 10:34 PM
WL-03124506 Labor Open 0.85 $0.00 Feb 27, 10:34 PM
WL-03124507 Travel Open 13 $0.00 Feb 27, 10:34 PM

Details