Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354134 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA TORRESDALE HOSPITAL — 10800 Knights Rd, Philadelphia PA, 19114

Feb 26, 2026 → Feb 26, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 5, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Feb 26, 2026 Completed: Feb 27, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 26 → Feb 26 Created ▶ Running 0 0 / 5
Feb 26 → Feb 26 Ready for Scheduling ▶ Running 0 0 / 5
Feb 26 → Feb 27 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Created: Feb 26, 2026 Due: Mar 5, 2026 Completed: Feb 27, 2026 (6 days early)
📅
0.3 days Total Age
⏱️
0.2d in Assigned Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Closed • 6 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced the PT right head caster and tested.
🔍 Technician Findings
Right head caster is broken
⚠️ Problem Description
MICHAEL SWINGLE: PT rt head caster is bad
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Feb 26, 4:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 26, 5:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 31m
⏱️
▶
2 2x Labor Added Feb 26, 6:59 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 59m, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Repair
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Feb 26, 4:28 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03122070 Labor Open 1 $0.00 Feb 26, 6:59 PM
WL-03122071 Parts Open 1 $284.66 Feb 26, 6:59 PM

Details