Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354137 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA FRANKFORD HOSPITAL — 4900 Frankford Ave, Philadelphia PA, 19124

Feb 26, 2026 → Feb 26, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 5, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 26, 2026 Completed: Feb 26, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 26 → Feb 26 Created ▶ Running 0 0 / 5
Feb 26 → Feb 26 Ready for Scheduling ▶ Running 0 0 / 5
Feb 26 → Feb 26 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
0.0 days
Created: Feb 26, 2026 Due: Mar 5, 2026 Completed: Feb 26, 2026 (7 days early)
📅
0.1 days Total Age
⏱️
4.2d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 6 days old
🚨
Primary Delay 4.2 days stuck in "Closed"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
4.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I reset the bed controls. Controls were locked out. I tested all functions of the bed and placed back into service.
🔍 Technician Findings
Bed controls not working.
⚠️ Problem Description
MICHAEL SWINGLE: Tag on the bed says bad wont move
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 26, 4:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
Labor Added Feb 26, 4:42 PM
Type: Labor
Status: Open
Qty: 1
👷
▶
3 Status: Assigned Feb 26, 5:03 PM
Status: Assigned → Technician Assigned → Status: Completed
👷
Technician Assigned by Melissa Owens
Technician: Michael Swingle
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 4.2 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 2:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 9h
📨
▶
2 Status: Invoice Pending Mar 4, 2:32 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255526

Bottlenecks

Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Feb 26, 4:28 PM
Invoice #
SM-255526

Work Details (1)

Name Type Status Qty Amount Date
WL-03121842 Labor Open 1 $0.00 Feb 26, 4:42 PM

Details