Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354146 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Feb 26, 2026 → Feb 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 5, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 26 → Feb 28, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 28 → Feb 28, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Feb 26, 2026 Completed: Feb 28, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 26 → Feb 26 Created ▶ Running 0 0 / 5
Feb 26 → Feb 26 Ready for Scheduling ▶ Running 0 0 / 5
Feb 26 → Feb 28 Assigned ▶ Running 1 1 / 5
Feb 28 → Feb 28 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Over SLA
Created: Feb 26, 2026 Due: Mar 5, 2026 Completed: Feb 28, 2026 (5 days early)
📅
1.3 days Total Age
⏱️
1.2d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Closed • 6 days old
🚨
Primary Delay 1.2 days stuck in "Assigned"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
24feb2026 fjackson cable was plugged in but still offline, reseated the cable and verified all functions and verified online at nurse station
🔍 Technician Findings
bed reported offline
⚠️ Problem Description
Robert Jackson: bed room 212 reported offline at nurse station

Timeline

📋
▶
2 Work Order Created Feb 26, 4:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 26, 5:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22m
⏳ 1.9 business days
🔧
Status: Tech On Site by Robert Jackson Feb 27, 10:30 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1d 5h
⏱️
3x Labor Added Feb 27, 10:38 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.83333333333333, 22
✔️
Status: Completed by Robert Jackson Feb 27, 10:44 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 14m, 0m

Bottlenecks

Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Feb 26, 4:37 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03124514 Labor Open 1 $0.00 Feb 27, 10:38 PM
WL-03124515 Labor Open 0.83333333333333 $0.00 Feb 27, 10:38 PM
WL-03124516 Travel Open 22 $0.00 Feb 27, 10:38 PM

Details