Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354178 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Feb 27, 2026 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
0d
▶ Clock Running
Status: Created
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 27, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 27 → Feb 27 Created ▶ Running 0 0
Feb 27 → Feb 27 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 0.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.9 days
Created: Feb 27, 2026 Due: Feb 27, 2026 Completed: Feb 27, 2026 (on time)
📅
0.0 days Total Age
⏱️
0.9d in Ready to Bill Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 20, 2026
Visit 2 Feb 24, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 5 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
0.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/27/26 MMcNamara
Problem Description:    
Thor loaner return.

Technician Findings:    
S2173 660nm 75mW Dental Probe Issue 1 T0426
Missing 1 lightguide.

TR170 LX2.3 Control Unit (231040)
Requires full qualification testing, 

Work Performed::    
Rework Summary
24-Feb-2026
TR179 660nm 75mW Probe (T0426)
Configured with a new light guide.


TR181 104 Cluster Probe (T1211)
No additional work required.

TR170 LX2.3 Control Unit (231040)
Requires full qualification testing, Standard test performed. Completed.


 
🔧 Work Performed
Rework Summary Repair Completed Date 24-Feb-2026 TR179 660nm 75mW Probe (T0426) Configured with a new light guide TR181 104 Cluster Probe (T1211) No additional work required TR170 LX2.3 Control Unit (231040) Requires full qualification testing, Standard test performed. Completed.
🔍 Technician Findings
S2173 660nm 75mW Dental Probe Issue 1 T0426 Missing 1 lightguide. TR170 LX2.3 Control Unit (231040) Requires full qualification testing, Standard test performed.
⚠️ Problem Description
Thor loaner return

Timeline

📋
▶
4 Work Order Created Feb 27, 6:32 AM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 2m
⏱️
Labor Added Feb 27, 6:41 AM
Type: Labor
Status: Open
Qty: 0.25
⏱️
▶
2 2x Labor Added Feb 27, 6:46 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by MICHAEL MCNAMARA Feb 27, 6:53 AM
From: Assigned, Completed, Closed, Billing Review
To: Completed, Closed, Billing Review, Ready to Bill
Duration in Previous: 19m, 0m
📨
▶
2 Status: Invoice Pending Feb 27, 2:16 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255215

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Feb 27, 6:32 AM
Invoice #
SM-255215

Work Details (5)

Name Type Status Qty Amount Date
WL-03122581 Expenses Open 1 $0.00 Feb 27, 6:32 AM
WL-03122587 Labor Open 0.25 $29.75 Feb 27, 6:41 AM
WL-03122588 Labor Open 0.25 $26.25 Feb 27, 6:46 AM
WL-03122589 Labor Open 2 $210.00 Feb 27, 6:46 AM
WL-03122590 Labor Open 1.5 $157.50 Feb 27, 6:49 AM

Details