Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354179 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Feb 27, 2026 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 27, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 27 → Feb 27 Created ▶ Running 0 0
Feb 27 → Feb 27 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.0d
Billing 0.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.0 days
Billing
0.7 days
Created: Feb 27, 2026 Due: Feb 27, 2026 Completed: Feb 27, 2026 (on time)
📅
0.1 days Total Age
⏱️
0.7d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 5 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/27/26 MMcNamara

Problem Description:   
Thor loaner return.

Technician Findings:    
TR200 S2197 LED Lollipop (T1339)
No work required.

TR181 104 Cluster Probe (T1485)
No work required.

TR170 LX2.3 Control Unit (231018)
Functional test only.

Work Performed:    
TR200 S2197 LED Lollipop (T1339)
No work required.

TR181 104 Cluster Probe (T1485)
No work required

TR170 LX2.3 Control Unit (231018)
Functional test only. Completed.
 
🔧 Work Performed
TR200 S2197 LED Lollipop (T1339) No work required TR181 104 Cluster Probe (T1485) No work required TR170 LX2.3 Control Unit (231018) Functional test only. Completed.
🔍 Technician Findings
TR200 S2197 LED Lollipop (T1339) No work required TR181 104 Cluster Probe (T1485) No work required TR170 LX2.3 Control Unit (231018) Functional test only.
⚠️ Problem Description
Thor loaner return

Timeline

📋
▶
4 Work Order Created Feb 27, 7:25 AM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
▶
3 3x Labor Added Feb 27, 8:12 AM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned
To: Completed
Duration in Previous: 49m
🏁
Status: Closed by MICHAEL MCNAMARA
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by MICHAEL MCNAMARA Feb 27, 8:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4m
📨
▶
2 Status: Invoice Pending Feb 27, 2:19 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255216

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Feb 27, 7:25 AM
Invoice #
SM-255216

Work Details (4)

Name Type Status Qty Amount Date
WL-03122597 Expenses Open 1 $0.00 Feb 27, 7:25 AM
WL-03122627 Labor Open 0.25 $26.25 Feb 27, 8:12 AM
WL-03122628 Labor Open 0.25 $26.25 Feb 27, 8:12 AM
WL-03122629 Labor Open 2 $210.00 Feb 27, 8:12 AM

Details