Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354197 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Acct. Management • PSM

📍 Agilent Technologies, VPD — MA, MA MA, 02421

Feb 27, 2026 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 27, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 27 → Feb 27 Created ▶ Running 0 0
Feb 27 → Feb 27 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 4.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
0.0 days
Billing
4.6 days
Over SLA
Created: Feb 27, 2026 Due: Feb 28, 2026 Completed: Feb 27, 2026 (1 days early)
📅
0.0 days Total Age
⏱️
2.6d in Invoice Pending Longest Stage
🔄
4 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 5 days old
🚨
Primary Delay 2.6 days stuck in "Invoice Pending"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Work Order for week of 2026-02-23 to 2026-02-28
⚠️ Problem Description
Work Order for week of 2026-02-23 to 2026-02-28

Timeline

📋
▶
4 Work Order Created Feb 27, 8:51 AM
Work Order Created → Technician Assigned → Status: Assigned → Labor Added
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
✔️
Status: Completed by MICHAEL MCNAMARA Feb 27, 9:01 AM
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 10m
⏳ 1.7 business days
📨
Status: Invoice Pending by Hannah Shaw Mar 2, 5:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 20h
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 3, 11:25 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255300

Bottlenecks

Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Acct. Management
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Feb 27, 8:51 AM
Invoice #
SM-255300

Work Details (1)

Name Type Status Qty Amount Date
WL-03122699 Labor Open 3 $270.00 Feb 27, 8:53 AM

Details