Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354213 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Feb 27, 2026 → Feb 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 6, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 27, 2026 Completed: Feb 27, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 27 → Feb 27 Created ▶ Running 0 0 / 5
Feb 27 → Feb 27 Ready for Scheduling ▶ Running 0 0 / 5
Feb 27 → Feb 27 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.0d
Billing 1.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.0 days
Billing
1.9 days
Over SLA
Created: Feb 27, 2026 Due: Mar 6, 2026 Completed: Feb 27, 2026 (7 days early)
📅
0.2 days Total Age
⏱️
1.9d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 5 days old
🚨
Primary Delay 1.9 days stuck in "Ready to Bill"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM completed
🔍 Technician Findings
PM due
⚠️ Problem Description
Preventative Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 27, 9:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Brandi Alvarez
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Feb 27, 10:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 2m
💵
▶
3 Expenses Added Feb 27, 10:50 AM
Expenses Added → Status: Completed → Status: Closed
✔️
Status: Completed by Matthew Bateman
From: Assigned
To: Completed
Duration in Previous: 17m
🏁
Status: Closed by Matthew Bateman
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Brandi Alvarez Feb 27, 11:25 AM
From: Closed
To: Ready to Bill
Duration in Previous: 33m
⏳ 1.7 business days
📨
▶
3 Status: Invoice Pending Mar 2, 5:51 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255296

Bottlenecks

Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Preventive Maintenance
Branch
N/A
Technician
Side Kick Technician
Scheduled
N/A
Created
Feb 27, 9:27 AM
Invoice #
SM-255296

Work Details (1)

Name Type Status Qty Amount Date
WL-03122975 Expenses Open 1 $0.00 Feb 27, 10:50 AM

Details