Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354216 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Acct. Management • P5

📍 Agilent Technologies, VPD — 14 Progress Road, Billerica MA, 01821

Feb 27, 2026 → Feb 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 6, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
0d
▶ Clock Running
Status: Created
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 27, 2026 Completed: Feb 27, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 27 → Feb 27 Created ▶ Running 0 0 / 5
Feb 27 → Feb 27 Assigned ▶ Running 0 0 / 5
Feb 27 → Feb 27 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
2.0 days
Over SLA
Created: Feb 27, 2026 Due: Mar 6, 2026 Completed: Feb 27, 2026 (7 days early)
📅
0.0 days Total Age
⏱️
2.0d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 5 days old
🚨
Primary Delay 2.0 days stuck in "Ready to Bill"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Work Order for week of 2026-02-23 to 2026-02-27
⚠️ Problem Description
Work Order for week of 2026-02-23 to 2026-02-27

Timeline

📋
▶
4 Work Order Created Feb 27, 9:31 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Technician Assigned by Tami Dawe
Technician: a0hVU000005j24PYAQ, Jermaine Hernandez
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
🔧
Status: Tech On Site by Mark Goldstein Feb 27, 9:39 AM
From: Assigned, Tech On Site, Completed, Closed
To: Tech On Site, Completed, Closed, Ready to Bill
Duration in Previous: 7m, 0m
⏳ 1.7 business days
📨
▶
3 Status: Invoice Pending Mar 2, 5:54 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created
Invoice Number: SM-255298

Bottlenecks

Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Acct. Management
Branch
ERLA - PROD
Technician
Jermaine Hernandez
Scheduled
N/A
Created
Feb 27, 9:31 AM
Invoice #
SM-255298

Work Details (1)

Name Type Status Qty Amount Date
WL-03122776 Labor Open - $2,079.00 Feb 27, 9:32 AM

Details