Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354298 ↗ ServiceMax

AERODYNE RESEARCH INC • Repair • PC

📍 Aerodyne Research — 45 Manning Rd, Billerica MA, 01821

Feb 27, 2026 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 13, 2026
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
0d
▶ Clock Running
Status: Created
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 27, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 27 → Feb 27 Created ▶ Running 0 0
Feb 27 → Feb 27 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 1.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
1.7 days
Over SLA
Created: Feb 27, 2026 Due: Mar 13, 2026 Completed: Feb 27, 2026 (14 days early)
📅
0.0 days Total Age
⏱️
1.7d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 5 days old
🚨
Primary Delay 1.7 days stuck in "Ready to Bill"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired TS600 pump
📄 Description
REPAIR TS 600 PUMP, 1PH

Timeline

📋
▶
6 Work Order Created Feb 27, 1:26 PM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned → Status: Completed → Status: Ready to Bill
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
✔️
Status: Completed by Tami Dawe
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Tami Dawe
From: Closed
To: Ready to Bill
Duration in Previous: 0m
⏳ 1.8 business days
📨
▶
2 Status: Invoice Pending Mar 2, 6:23 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Mar 3, 11:30 PM
Invoice Number: SM-255301

Bottlenecks

Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Feb 27, 1:26 PM
Invoice #
SM-255301

Work Details (1)

Name Type Status Qty Amount Date
WL-03123445 Labor Open - $1,514.00 Feb 27, 1:27 PM

Details