Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354660 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Norwalk Hospital — 24 Stevens St, Norwalk CT, 06856

Mar 2, 2026 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 14, 2026
✓ SLA Met (7 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
0d
▶ Clock Running
Status: Created
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Mar 2, 2026 Completed: Mar 4, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 2 → Mar 2 Created ▶ Running 0 0
Mar 2 → Mar 3 Scheduled ▶ Running 1 1
Mar 3 → Mar 4 Tech On Site ▶ Running 1 2
Dispatch 1.0d
Coordinators 1.2d
Field Work 2.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
1.2 days
Field Work
2.0 days
Over SLA
Created: Mar 2, 2026 Due: Mar 14, 2026 Completed: Mar 4, 2026 (10 days early)
📅
3.0 days Total Age
⏱️
2.0d in Tech On Site Longest Stage
🔄
3 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Closed • 2 days old
🚨
Primary Delay 2.0 days stuck in "Tech On Site"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Scheduled
1.2d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/02/2026 mklose dispatch to April 3/3 per Fady.



🔧 Work Performed
Installation of 1 GE PANDA WARMER and accessories complete.
🔍 Technician Findings
Installation of 1 GE PANDA WARMER and accessories complete.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW26048010SA Scale serial number(s): P315555L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation- 1 PANDA

Timeline

📋
Work Order Created Mar 2, 7:30 AM
Work Order: WO-01354660
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Mar 2, 5:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-03T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Entered
To: Scheduled
Duration in Previous: 9h 52m
🔧
Status: Tech On Site by April Nuovo Mar 3, 10:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17h 12m
⏱️
5x Labor Added Mar 3, 3:52 PM
Type: Labor, Travel
Status: Open
Qty: 2.75, 1.5, 2.5, 142
⏱️
Labor Added Mar 3, 5:41 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by April Nuovo Mar 4, 9:33 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 22h 57m, 0m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Installation
Branch
N/A
Technician
April Nuovo
Scheduled
Mar 3, 8:00 AM
Created
Mar 2, 7:30 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03128256 Labor Open 2.75 $450.00 Mar 3, 3:52 PM
WL-03128257 Labor Open 1.5 $180.00 Mar 3, 3:52 PM
WL-03128258 Labor Open 2.5 $0.00 Mar 3, 3:52 PM
WL-03128259 Travel Open 142 $0.00 Mar 3, 3:52 PM
WL-03128260 Travel Open 142 $0.00 Mar 3, 3:52 PM
WL-03128613 Labor Open 1 $0.00 Mar 3, 5:41 PM

Details