Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354803 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Mar 2, 2026 → Mar 2, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 9, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
SLA Target
▶ Clock Running
Status: Created
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Mar 2, 2026 Completed: Mar 2, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Mar 2 → Mar 2 Created ▶ Running 0 0 / 5
Mar 2 → Mar 2 Ready for Scheduling ▶ Running 0 0 / 5
Mar 2 → Mar 2 Assigned ▶ Running 0 0 / 5
Mar 2 → Mar 2 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.0 days
Created: Mar 2, 2026 Due: Mar 9, 2026 Completed: Mar 2, 2026 (7 days early)
📅
0.3 days Total Age
⏱️
0.2d in Assigned Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Closed • 2 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'260302_MStelter: 1) Transported bed to shop 2) Diagnosed problem. 3) Replaced motor coupler and bushings. 4) Tested ... found that foot of bed raised 1" less than head of bed. 5) Performed height potentiometer burn-in procedure. 6) Tested. Passed 7) Returned to MedSurg.
🔍 Technician Findings
'260302_MStelter: Foot of bed will not raise.
⚠️ Problem Description
'260302_MStelter: Foot of bed will not raise. Stelter, Mark
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Mar 2, 12:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Mar 2, 1:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 40m
🔧
Status: Tech On Site by Mark Stelter Mar 2, 3:06 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1h 49m
⏱️
▶
2 3x Labor Added Mar 2, 3:20 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 17m, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Mar 2, 12:35 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03126517 Labor Open 3 $0.00 Mar 2, 3:20 PM
WL-03126518 Parts Open 1 $7.64 Mar 2, 3:20 PM
WL-03126519 Parts Open 4 $0.00 Mar 2, 3:20 PM

Details