Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01354988 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC DANIEL DRAKE CENTER — 151 W GALBRAITH RD, CINCINNATI OH, 45216

Mar 3, 2026 → Mar 4, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 10, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Mar 3 → Mar 5, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Mar 3, 2026 Completed: Mar 5, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Mar 3 → Mar 3 Created ▶ Running 0 0 / 5
Mar 3 → Mar 3 Ready for Scheduling ▶ Running 0 0 / 5
Mar 3 → Mar 5 Assigned ▶ Running 2 2 / 5
Mar 5 → Mar 5 Tech On Site ▶ Running 0 2 / 5
Dispatch 0.0d
Coordinators 2.4d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.4 days
Over SLA
Field Work
0.0 days
Created: Mar 3, 2026 Due: Mar 9, 2026 Completed: Mar 5, 2026 (4 days early)
📅
2.4 days Total Age
⏱️
2.4d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Closed • 1 days old
🚨
Primary Delay 2.4 days stuck in "Assigned"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4mar2026 fjackson bed at uc west chester not drake
🔧 Work Performed
2mar2026 fjackson cable was plugged in, checked for any bent pins found none, plugged back in and verified online at nurse station and all functions
🔍 Technician Findings
bed reported offline bed is at uc west chester not drake
⚠️ Problem Description
bed room 213 reported oflfine Jackson, Robert
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Mar 3, 7:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Mar 3, 8:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 38m
⏳ 2.0 business days
🔧
Status: Tech On Site by Robert Jackson Mar 4, 9:56 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1d 13h
⏱️
▶
2 3x Labor Added Mar 4, 10:10 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 14m, 0m

Bottlenecks

Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Mar 3, 7:58 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03130924 Labor Open 0.5 $0.00 Mar 4, 10:10 PM
WL-03130925 Labor Open 1 $0.00 Mar 4, 10:10 PM
WL-03130926 Travel Open 22 $0.00 Mar 4, 10:10 PM

Details