Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01355133 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Mar 3, 2026 → Mar 4, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 10, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
Created: Mar 3, 2026 Completed: Mar 5, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 3 → Mar 3 Created ▶ Running 0 0 / 5
Mar 3 → Mar 4 Ready for Scheduling ▶ Running 1 1 / 5
Mar 4 → Mar 5 Assigned ▶ Running 1 2 / 5
Dispatch 0.0d
Coordinators 3.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.1 days
Over SLA
Created: Mar 3, 2026 Due: Mar 10, 2026 Completed: Mar 5, 2026 (5 days early)
📅
2.1 days Total Age
⏱️
1.9d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Closed • 1 days old
🚨
Primary Delay 1.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
1.2d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
waiting on po
🔧 Work Performed
replaced broken cpr iso caused by Hercules
🔍 Technician Findings
found bed head inop
⚠️ Problem Description
Carlos Robles: cpr iso failure bed has Hercules
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Mar 3, 11:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
2x Labor Added Mar 3, 12:14 PM
Type: Labor, Parts
Status: Open
Qty: 2, 1
👷
▶
2 Technician Assigned Mar 4, 8:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 30m
✔️
Status: Completed by Carlos Robles Mar 4, 8:44 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 12h 23m, 0m

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Mar 3, 11:50 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03127745 Labor Open 2 $190.00 Mar 3, 12:14 PM
WL-03127746 Parts Open 1 $13.97 Mar 3, 12:14 PM

Details