Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01355137 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Mar 3, 2026 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (82 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Mar 3, 2026 Completed: Mar 4, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 3 → Mar 3 Created ▶ Running 0 0
Mar 3 → Mar 4 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.5d
Field Work 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.5 days
Over SLA
Field Work
1.0 days
Created: Mar 3, 2026 Due: Jun 30, 2026 Completed: Mar 4, 2026 (118 days early)
📅
1.9 days Total Age
⏱️
1.5d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Closed • 1 days old
🚨
Primary Delay 1.5 days stuck in "Assigned"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.5d / 0.5d SLA
Completed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Mar 3, 11:56 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
2x Labor Added Mar 3, 11:30 PM
Type: Labor
Status: Open
Qty: 0.5, 0.75
✔️
Status: Completed by Derick Velazquez Mar 4, 12:06 AM
From: Assigned
To: Completed
Duration in Previous: 12h 10m
🏁
Status: Closed by Derick Velazquez Mar 4, 4:52 PM
From: Completed
To: Closed
Duration in Previous: 16h 46m

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Mar 3, 11:56 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03129094 Labor Open 0.5 $77.50 Mar 3, 11:30 PM
WL-03129095 Labor Open 0.75 $56.48 Mar 3, 11:30 PM

Details