Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01355183 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Mar 3, 2026 → Mar 3, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Mar 10, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Mar 3, 2026 Completed: Mar 4, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Mar 3 → Mar 3 Created ▶ Running 0 0 / 5
Mar 3 → Mar 3 Ready for Scheduling ▶ Running 0 0 / 5
Mar 3 → Mar 3 Assigned ▶ Running 0 0 / 5
Mar 3 → Mar 4 Tech On Site ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Field Work
0.1 days
Created: Mar 3, 2026 Due: Mar 10, 2026 Completed: Mar 4, 2026 (6 days early)
📅
0.7 days Total Age
⏱️
0.4d in Assigned Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed on schedule
Closed • 1 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Found that the drive system was turned off, not allowing the movement when handles were used, switched to operation mode, tested all functions, all working properly
🔍 Technician Findings
Note stating handles not working on equipment. SR#38124244
⚠️ Problem Description
Request Repair Service, note stating handles do not work, test and check all functions
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Mar 3, 1:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Mar 3, 2:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 31m
🔧
Status: Tech On Site by Kevin Cogdill Mar 3, 6:29 PM
From: Assigned
To: Tech On Site
Duration in Previous: 3h 29m
⏱️
▶
2 Labor Added Mar 3, 7:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 37m, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Mar 3, 1:27 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03128783 Labor Open 1.5 $0.00 Mar 3, 7:05 PM

Details