Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01355547 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Sam's Club #8264 — 3150 Sw Military Dr, San Antonio TX, 78224

Mar 4, 2026 → Mar 4, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Mar 10, 2026
✓ SLA Met (3 biz days early)
Active: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: L2 Screening
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
Created: Mar 4, 2026 Completed: Mar 5, 2026
Business Days Used 1 / 4
0 4d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 4 → Mar 4 Created ▶ Running 0 0 / 4
Mar 4 → Mar 5 L2 Screening ▶ Running 1 1 / 4
Mar 5 → Mar 5 Assigned ▶ Running 0 1 / 4
Dispatch 0.4d
Coordinators 0.0d
✓ SLA Met
Dispatch
0.4 days
Coordinators
0.0 days
Created: Mar 4, 2026 Due: Mar 10, 2026 Completed: Mar 5, 2026 (5 days early)
📅
0.4 days Total Age
⏱️
0.4d in L2 Screening Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Closed • 0 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech replaced BP Kit successfully. Kiosk is online and working as expected.
🔍 Technician Findings
bp components replaced and notated as working but showing offline in portal.
⚠️ Problem Description
Use this password to access the kiosk: TKYE*NNZ If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Mar 4, 5:08 PM
Work Order: WO-01355547
Type: Repair
Priority: P4
🔍
Status: L2 Screening by Kimberly Hardison Mar 4, 5:14 PM
From: Entered
To: L2 Screening
Duration in Previous: 5m
👷
▶
3 Status: Assigned Mar 4, 8:05 PM
Status: Assigned → Technician Assigned → Status: Completed
👷
Technician Assigned by Emmanuel Morales
Technician: Emmanuel Morales
✔️
Status: Completed by Emmanuel Morales
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
P4
Type
Repair
Branch
N/A
Technician
Emmanuel Morales
Scheduled
N/A
Created
Mar 4, 5:08 PM
Invoice #
N/A

Details