Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01200525 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Sep 17, 2024 → Nov 14, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 24, 2024
✗ SLA Missed (284 biz days late)
Active: 289 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 17 → Sep 17, 2024
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 17, 2024
0 business days (counted)
Running total: 0 of 5 biz days used
28d
▶ Clock Running
Status: Assigned
Sep 17 → Oct 28, 2024
28 business days (counted)
Running total: 28 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Nov 1, 2024
4 business days (counted)
Running total: 32 of 5 biz days used
126d
▶ Clock Running
Status: Assigned
Nov 1 → May 7, 2025
126 business days (counted)
Running total: 158 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
May 7 → May 7, 2025
0 business days (not counted)
61d
▶ Clock Running
Status: Reschedule
May 7 → Aug 5, 2025
61 business days (counted)
Running total: 219 of 5 biz days used
▶ Clock Running
Status: Assigned
Aug 5 → Aug 13, 2025
6 business days (counted)
Running total: 225 of 5 biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Oct 20, 2025
46 business days (counted)
Running total: 271 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 29, 2025
7 business days (counted)
Running total: 278 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Nov 5, 2025
5 business days (counted)
Running total: 283 of 5 biz days used
▶ Clock Running
Status: Ready to Bill
Nov 5 → Nov 6, 2025
1 business day (counted)
Running total: 284 of 5 biz days used
▶ Clock Running
Status: Billing Review
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 284 of 5 biz days used
▶ Clock Running
Status: WO Correction Needed
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 284 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 6 → Nov 14, 2025
5 business days (counted)
Running total: 289 of 5 biz days used
Created: Sep 17, 2024 Completed: Nov 14, 2025
Business Days Used 289 / 5
0 5d budget +284d over
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Sep 17 → Sep 17 Created ▶ Running 0 0 / 5
Sep 17 → Sep 17 Ready for Scheduling ▶ Running 0 0 / 5
Sep 17 → Oct 28 Assigned ▶ Running 28 28 / 5
Oct 28 → Nov 1 Ready for Scheduling ▶ Running 4 32 / 5
Nov 1 → May 7 Assigned ▶ Running 126 158 / 5
May 7 → May 7 Awaiting Parts ⏸ Paused 0 —
May 7 → Aug 5 Reschedule ▶ Running 61 219 / 5
Aug 5 → Aug 13 Assigned ▶ Running 6 225 / 5
Aug 13 → Oct 20 Ready for Scheduling ▶ Running 46 271 / 5
Oct 20 → Oct 29 Assigned ▶ Running 7 278 / 5
Oct 29 → Nov 5 Ready for Scheduling ▶ Running 5 283 / 5
Nov 5 → Nov 6 Ready to Bill ▶ Running 1 284 / 5
Nov 6 → Nov 6 Billing Review ▶ Running 0 284 / 5
Nov 6 → Nov 6 WO Correction Needed ▶ Running 0 284 / 5
Nov 6 → Nov 14 Assigned ▶ Running 5 289 / 5
Dispatch 0.0d
Material Management 1.0d
Coordinators 293.6d
Field Work 0.0d
Billing 4.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.0 days
Coordinators
293.6 days
Over SLA
Field Work
0.0 days
Billing
4.3 days
Over SLA
Created: Sep 17, 2024 Due: Nov 16, 2025 Completed: Nov 14, 2025 (2 days early)
📅
290.0 days Total Age
⏱️
125.6d in Assigned Longest Stage
🔄
19 transitions Status Changes
⚠️
287.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 26, 2024
Visit 2 Nov 20, 2024
Visit 3 Nov 26, 2024

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00427463
Broken Bed - GE Healthcare Bed Service
Closed
Giving an error 95-114 Zone 3 not able to reach set point.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Sep 16, 2024
Work Orders from this Case (1)
WO-01200525 (current) Invoiced
Repair • Yves Dessin
Created: Sep 17, 2024 • Closed: Nov 14, 2025
Completed with significant delays
Invoiced • 533 days old
🚨
Primary Delay 125.6 days stuck in "Assigned"
⏱️
Total Delay 287.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
58.1d / 1.0d SLA
Assigned
174.0d / 0.5d SLA
Awaiting Parts
1.0d / 3.0d SLA
Reschedule
61.5d / 2.0d SLA
Ready to Bill
4.2d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
WO Correction Needed
0.0d
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14 JJ: Unit has been retired. Pls bill for work performed

3/11/25 RCook- Per MFranks in ASC call, reassign to Todd F.


11/22 Updated hard copy PO 4010386539HTM $1061.27

PO Number: 4010386539HTM $381.03


11/22/24 amended PO $1,061.27

🔧 Work Performed
Stepper Motor installed. Unit still not functional, unit retired/removed from service. Invoice for work performed prior to retiring unit.
🔍 Technician Findings
service stepper motor needed yd 11/20/24
⚠️ Problem Description
Giving an error 95-114 Zone 3 not able to reach set point.
📄 Description
Bed, Electric

Timeline

📞
Case Linked Sep 16, 5:30 PM
Case Number: 00427463
Subject: Broken Bed - GE Healthcare Bed Service
Status: Closed
📋
▶
2 Work Order Created Sep 17, 9:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Sep 17, 2:30 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Tracy Dilligard
⚠️ 8.0 business days
⏱️
Labor Added Sep 26, 3:27 PM
Type: Labor
Status: Open
Qty: 1
🚨 22.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 28, 3:50 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 41d 1h
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Nov 1, 3:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 23h
🚨 12.0 business days
👷
Technician Assigned by Jennifer Johnson Nov 19, 4:42 PM
Technician: Yves Dessin
⏱️
Labor Added Nov 20, 1:12 PM
Type: Labor
Status: Open
Qty: 2
⚠️ 5.0 business days
⏱️
Labor Added Nov 26, 6:03 PM
Type: Labor
Status: Open
Qty: 1
🚨 69.7 business days
👷
Technician Assigned by Rhea Berry Mar 11, 2:58 PM
Technician: Todd Fogiel
🚨 41.0 business days
📦
▶
2 Parts Requested May 6, 8:09 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Todd Fogiel
From: Assigned
To: Awaiting Parts
Duration in Previous: 186d 4h
🔩
▶
2 2x Parts Added May 7, 4:07 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittney Burba
From: Awaiting Parts
To: Reschedule
Duration in Previous: 19h 57m
🚨 62.0 business days
👷
▶
2 Technician Assigned Aug 5, 5:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Reschedule
To: Assigned
Duration in Previous: 90d 1h
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 7d 17h
🚨 47.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 29, 10:12 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 8d 18h
⚠️ 6.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Nov 5, 1:50 PM
From: Ready for Scheduling
To: Ready to Bill
Duration in Previous: 7d 4h
💵
Status: Billing Review by Rhonnie Reeves Nov 6, 9:03 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 19h 12m
✏️
Status: WO Correction Needed by Mark Franks Nov 6, 10:13 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1h 10m
👷
▶
2 Status: Assigned Nov 6, 10:18 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mark Franks
Technician: a0h8Y00000JjEICQA3, Yves Dessin
⚠️ 6.0 business days
✔️
▶
3 Status: Completed Nov 14, 2:48 PM
Status: Completed → Status: Closed → Status: Ready to Bill
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Jennifer Johnson
From: Closed
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Nov 18, 11:46 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 19, 9:16 PM
Invoice Number: SM-246835

Bottlenecks

Assigned
Duration: 28.7 business days (threshold: 4.0 business hours)
Exceeded by 28.2 business days
Ready for Scheduling
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Assigned
Duration: 125.6 business days (threshold: 4.0 business hours)
Exceeded by 125.1 business days
Reschedule
Duration: 61.5 business days (threshold: 2.0 business days)
Exceeded by 59.5 business days
Assigned
Duration: 6.3 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00427463
Closed
📦
Parts Order 00074679
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Sep 17, 9:28 AM
Invoice #
SM-246835

Work Details (5)

Name Type Status Qty Amount Date
WL-02499132 Labor Open 1 $95.00 Sep 26, 3:27 PM
WL-02572029 Labor Open 2 $190.00 Nov 20, 1:12 PM
WL-02580422 Labor Open 1 $95.00 Nov 26, 6:03 PM
WL-02784927 Parts Open 1 $313.51 May 7, 4:07 PM
WL-02784931 Expenses Open 1 $0.00 May 7, 4:08 PM

Details