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WO-01240070 ↗ ServiceMax

INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore • Inspection • PSM

📍 Hess Baldpate - Offshore — 1200 Smith Street, Houston TX, 77002

Jan 21, 2025 → Sep 22, 2025

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (159 biz days late)
Active: 168 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 22, 2025
1 business day (counted)
Running total: 1 of ? biz days used
102d
▶ Clock Running
Status: Assigned
Jan 22 → Jun 17, 2025
102 business days (counted)
Running total: 103 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Jun 17 → Jul 8, 2025
13 business days (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Reschedule
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 8 → Jul 18, 2025
8 business days (counted)
Running total: 124 of ? biz days used
18d
▶ Clock Running
Status: Reschedule
Jul 18 → Aug 13, 2025
18 business days (counted)
Running total: 142 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Aug 13 → Sep 4, 2025
15 business days (counted)
Running total: 157 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 4 → Sep 5, 2025
1 business day (counted)
Running total: 158 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 19, 2025
10 business days (counted)
Running total: 168 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 168 of ? biz days used
Created: Jan 21, 2025 Completed: Sep 19, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 22 Ready for Scheduling ▶ Running 1 1
Jan 22 → Jun 17 Assigned ▶ Running 102 103
Jun 17 → Jul 8 Scheduled ▶ Running 13 116
Jul 8 → Jul 8 Reschedule ▶ Running 0 116
Jul 8 → Jul 18 Scheduled ▶ Running 8 124
Jul 18 → Aug 13 Reschedule ▶ Running 18 142
Aug 13 → Sep 4 Scheduled ▶ Running 15 157
Sep 4 → Sep 5 Reschedule ▶ Running 1 158
Sep 5 → Sep 19 Scheduled ▶ Running 10 168
Sep 19 → Sep 19 Tech On Site ▶ Running 0 168
Dispatch 0.0d
Coordinators 174.9d
Field Work 1.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
174.9 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
0.0 days
Created: Jan 21, 2025 Due: Sep 19, 2025 Completed: Sep 22, 2025 (2 days late)
📅
170.0 days Total Age
⏱️
102.9d in Assigned Longest Stage
🔄
14 transitions Status Changes
⚠️
162.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00458249
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service Portable Vent 2.01811E+11 Oxygen Condinser A205080095DS Cardiac Monitor US00550017 Oral Thermometer 19334686 Glucometer F865686 Glucometer 2550SAB5039 Suction S02085 https://www.ebiotrack.com/inspection.php?iid=25266
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Walker
Owner
Sherry Reich
Created
Jan 21, 2025
Work Orders from this Case (1)
WO-01240070 (current) Invoiced
Inspection • Jason Cunningham
Created: Jan 21, 2025 • Closed: Sep 22, 2025
Completed with significant delays
Invoiced • 407 days old
🚨
Primary Delay 102.9 days stuck in "Assigned"
⏱️
Total Delay 162.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
102.9d / 0.5d SLA
Scheduled
48.5d / 2.0d SLA
Reschedule
21.5d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
1.4d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/5/25 AJinerson - Email logged on WO-01240070. Received email back from Sadie requesting to schedule Hess Baldpate on Friday, 9/19. Sent email back confirming scheduling this for 9/19.


9/4/25 AJinerson - Email logged on WO-01240070. Email back to Sadie stating we do not have 9/12 available (tech will be traveling to cover work in another state that day). Offered following week 9/16-9/19 to see if any dates work for any of their sites.


9/4/25 AJinerson - Email logged on WO-01240070. Received email back from Sadie stating they will need to reschedule this due to no more room left for tech on helicopter. They checked to see if we could schedule tech to service Hess Tbells instead tomorrow, but they are also not available for us. They are asking if we have 9/12 available.


8/13/25 AJinerson - Email logged on WO-01240070. Sent email back to POC Sadie confirming tech visit for 9/5.


8/13/25 AJinerson - Email logged on WO-01240070. Received email back from POC Sadie requesting to schedule Hess Baldpate WO-01240070 on Friday, 9/5.


8/11/25 AJinerson - Email logged on WO-01240070. Email back to POC Sadie informing we do not have 8/22 available as requested and asked if the week of 9/2-9/5 would work.


8/11/25 AJinerson - Email logged on WO-01240070. Received email from Sadie stating they have 1 date available so far for Hess Badlpate - Friday, 8/22.

Checking w/ FSE to see what next available date we could offer to schedule since there's a possibility of overnighting when covering this account.


7/29/25 AJinerson - Email logged on WO-01240070. Sent email to POC Sadie to see if they are ready to proceed w/ scheduling the below inspection services.

Hess Tbells - Offshore - (WO-01240083)

 Hess Stampede - Offshore - (WO-01240079)

 Hess Baldpate - Offshore – (WO-01240070)



7/1725 JCunningham - Received text and email from Sadie stating that out of an abundance of caution regarding the storm in the Gulf, they have asked that we reschedule this job. She will reach out once she has an alternate date for the reschedule.


7/8/25 AJinerson - Received email from POC requesting to schedule tech visit on Friday, 7/18. Sent email back confirming tech visit for Friday, 7/18.


7/8/25 AJinerson - Received email from Sadie stating they need to reschedule again, as they don't have accommodations for tech to go on site tomorrow 7/9. They are requesting if we can schedule for "Friday, 7/17" - 7/17 is a Thursday, tech emailed Sadie back needing to confirm if they meant Thursday or Friday to proceed with scheduling accordingly.


7/2/25 AJinerson - Received email from Sadie logged on WO-01240070. Stating they didn't have room for Jason on the flight to service this WO today and asked if we could reschedule for next week and send Jason next Weds. 7/9-7/10 (7/10 if needing to stay over).


6/30/25 AJinerson - Email logged on WO-01240159. Per email from Sadie:

"We will need to swap locations and have Jason go to Eni Devils Tower tomorrow 7/1 instead of Hess Baldpate. Jason will be on the first flight and the medic onboard will facilitate his return on the second/third flight of the day. 

 

Check in time 05:00 at PHI Helicopters

3550 Taxi Rd

Houma, LA 70363

 

No hazmat needed. This site has an old MRx monitor with no ETCO2 function. "


6/17/25 AJinerson - Email logged on WO-01240159. Sent email back to Sadie confirming tech visits per requested below 7/1-7/2. Asking if tech needs any haz. material forms.


6/17/25 AJinerson - Email logged on WO-01240159. Rec. email back from Sadie asking to schedule per below:

Tuesday, 7/1 - Devils Tower WO-01240159

Wednesday, 7/2 - Hess Baldpate WO-01240070


6/16/25 AJinerson - Email logged on WO-01240159. Sadie asked if we could schedule for 6/18 (Hess site) but we no longer have that date available. Offered tech's next available, week of 6/30-7/3.


6/13/25 AJinerson - Email logged on WO-01240159. Sent email to Sadie offering tech to visit remaining June sites during below dates:

Tuesday, 6/17

Wednesday, 6/18

Thursday, 6/19

Wednesday, 6/25

Thursday, 6/26


5/28 KHensley sent Sadie an email for scheduling. Email logged on WO-01240070

5/19 KHensley called Sadie to schedule the last 4 sites. Left VM. Call logged on WO-01240159

5/14 KHensley sent Sadie an email for scheduling. Email logged on WO-01240159

4/28 KHensley sent Sadie an email for scheduling. Email logged on WO-01240070

3/26 KHensley sent Sadie an email for scheduling the remaining offshore sites

2/18 KHensley- in contact with Sadie and working on getting these scheduled

1/24 KHensley sent Sadie an email to confirm scheduling and location information. Email logged on WO-01240176

🔧 Work Performed
9/19 Jason - Inspection Complete - Performed inspection on 14 devices. Had 1 device that I was unable to get a value on during testing. After working with level 2 support, we decided to fail the device until we can find out if the issue is the defibrillator or my tester. All other devices passed inspection and were placed back into service. Once I got back on land, I contacted Sadie Anderson to discuss what could be done about the follow up on that device.
🔍 Technician Findings
Located all equipment that needed to be inspected and added them to the system.
⚠️ Problem Description
Initial Annual Inspection Service Equipment list is also attached. Portable Vent Unknown Oxygen Condinser A205080095DS Cardiac Monitor US00550017 Oral Thermometer 19334686 Glucometer F865686 Glucometer 2550SAB5039 Suction S02085 https://www.ebiotrack.com/inspection.php?iid=25266

Timeline

📞
Case Linked Jan 21, 10:38 AM
Case Number: 00458249
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 21, 11:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
2.0 business days
👷
2 Technician Assigned Jan 22, 11:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 103.0 business days
📅
2 Dispatch Scheduled Jun 17, 9:55 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 145d 21h
📅
Dispatch Scheduled by Abby Jinerson Jun 17, 10:14 AM
Scheduled For: 2025-07-01T00:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jul 2, 8:55 AM
Scheduled For: 2025-07-09T13:00:00.000+0000
4.0 business days
🔄
Status: Reschedule by Abby Jinerson Jul 8, 9:10 AM
From: Scheduled
To: Reschedule
Duration in Previous: 20d 23h
🗓️
2 Status: Scheduled Jul 8, 2:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-07-18T09:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jul 9, 8:54 AM
Scheduled For: 2025-07-18T10:00:00.000+0000
⚠️ 7.0 business days
🔄
Status: Reschedule by Jason Cunningham Jul 17, 11:25 PM
From: Scheduled
To: Reschedule
Duration in Previous: 9d 9h
🚨 19.1 business days
🗓️
2 Status: Scheduled Aug 13, 3:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-05T10:00:00.000+0000
🚨 16.0 business days
🔄
Status: Reschedule by Abby Jinerson Sep 4, 12:45 PM
From: Scheduled
To: Reschedule
Duration in Previous: 21d 20h
2.0 business days
🗓️
2 Status: Scheduled Sep 5, 1:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-19T10:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Jason Cunningham Sep 19, 2:21 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 0h
✔️
Status: Completed by Jason Cunningham Sep 19, 4:40 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 18m
⏱️
2x Labor Added Sep 19, 4:46 PM
Type: Labor
Status: Open
Qty: 8, 2
1.9 business days
🏁
Status: Closed by Jason Cunningham Sep 22, 2:32 PM
From: Completed
To: Closed
Duration in Previous: 2d 21h
2.0 business days
📄
2 Status: Ready to Bill Sep 23, 5:01 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 107.9 business days
🧾
Invoice Created Mar 3, 7:21 PM
Invoice Number: SM-241836

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours
Assigned
Duration: 102.9 business days (threshold: 4.0 business hours)
Exceeded by 102.4 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 8.2 business days (threshold: 2.0 business days)
Exceeded by 6.2 business days
Reschedule
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Scheduled
Duration: 15.5 business days (threshold: 2.0 business days)
Exceeded by 13.5 business days
Scheduled
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days
Completed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

📞
Case 00458249
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jason Cunningham
Scheduled
Sep 19, 6:00 AM
Created
Jan 21, 11:08 AM
Invoice #
SM-241836

Work Details (2)

Name Type Status Qty Amount Date
WL-02942865 Labor Open 8 $2,631.00 Sep 19, 4:46 PM
WL-02942866 Labor Open 2 $356.00 Sep 19, 4:46 PM

Details