11/24 KSmith -- Dylan advised we can go ahead and close this one out since we have been onsite multiple times.
11/24 KSmith -- Chatter to Dylan to see if this one can be closed out or if we should make a third attempt to complete
11/21: Remaining lift not on charger and charger not plugged in. Staff onsite not notified to plug in.
10/31 KSmith -- Rescheduled for 11/21 with house supervisor
10/31 SRogers: Updating to reschedule - return trip needed for 3rd (and last) lift on site (was not charged and had a completely dead battery).
9/22 KSmith -- Scheduled for 10/30 with house manager
08/27/2025 DNakoff - WO being released from on hold per conversation with Joe Whalen, Megan Allen, and Shawn Rogers. Technician aware of service expectations and PM documentation required. Due date updated.
6/30 KHensley called Frank to let him know that the scheduled appt has been canceled per WNY corporate.
6/10 KSmith -- Scheduled for 7/1 with Frank
6/6 KSmith -- Phone number gives a busy signal. Emailed Jeffrey to get a good POC
7/1 - 2pm
🔧Work Performed
10/30: Inspected 2 lifts. 1 lift (serial #NR 110594 not charged)
Return visit required for 3rd lift.
11/21: Lift still not charged. Lift not on charging dock and charger not plugged in. COMPLETED PM INSPECTION ON 2 PATIENT LIFTS
11/24: SRogers: Closing WO as-is per instructions from the ASM.
🔍Technician Findings
PM Inspection.
⚠️Problem Description
PM Service
PLEASE COMPLETE PM FORM FOR EACH PIECE OF EQUIPMENT
General Patient Lift: https://form.jotform.com/241965569287071
Therapeutic Tub: https://form.jotform.com/251747256160154
https://www.ebiotrack.com/inspection.php?iid=26087
Handi Move SN: 110594
Handi Move SN: 110602 Handi Move SN: 192451
📋
Outbound to +17169347100
Completed Oct 31, 2025
Rescheduled for 11/21 with house supervisor
📋
Outbound to +17169347100
Completed Sep 22, 2025
Scheduled for 10/30 with house manager
📋
Outbound to +17169347100
Completed Jun 30, 2025
6/30 KHensley called Frank to let him know that the scheduled appt has been canceled per WNY corporate.
📋
Outbound to +17169347100
Completed Jun 10, 2025
Scheduled for 7/1 with Frank
📧
Email:RE: Silver Creek Community Home Hanover Rd -- EMSAR Inspection -- WO-01254040
Completed Jun 6, 2025
From: Jeffrey.M.Ventre@opwdd.ny.gov
To: ksmith@emsar.com
I believe they’re having trouble with their phone lines. Give it until Monday. Thanks!
Jeff Ventre PT
Physical Therapist Supervisor 2
NYS Office for People With Developmental Disabilities
11754 Main Street, Perrysburg, NY 14129
OFFICE: (716) 532-5522 x 2349 CELL: (716) 913-0321 FAX: (716) 532-6197
jeffrey.m.ventre@opwdd.ny.gov<mailto:jeffrey.m.ventre@opwdd.ny.gov>
[cid:image001.png@01DBD6F0.BFEC2160]
From: Kourtney Smith <ksmith@emsar.
📧
Email: Silver Creek Community Home Hanover Rd -- EMSAR Inspection -- WO-01254040
Completed Jun 6, 2025
To: jeffrey.m.ventre@opwdd.ny.gov
CC:
BCC:
Attachment: --none--
Subject: Silver Creek Community Home Hanover Rd -- EMSAR Inspection -- WO-01254040
Body:
Hi Jeffrey,
Do you have a contact number for this location? I tried calling 716-934-7100 and it gives a busy signal.
Silver Creek Community Home Hanover Rd
11768 Hanover Rd, Silver Creek, NY
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.C
📋
Outbound to +17169347100
Completed Jun 6, 2025
📋
Outbound to +17169347100
Completed Jun 6, 2025
Nov 24, 2025 8:22am
@Dylan Nakoff We have been onsite twice now and the last unit was not charged as instructed. Should we make a third attempt or close this one out?
Nov 24, 2025 9:25am
@Erwin Forster @Shawn Rogers Dylan advised we can go ahead and close this one out since we have been onsite multiple times.
JPG
NR 110602
Oct 30, 2025
Timeline
📞
Case Linked Mar 5, 5:53 PM
Case Number:00471390
Subject:Ready to release status.
Status:Closed
📋
Work Order Created Mar 6, 1:17 PM
Work Order:WO-01254040
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenMar 6, 6:17 PM
From:Entered
To:Ready for Release
Duration in Previous:4h 59m
🚨41.7 business days
📅
Status: Ready for Scheduling by Stephanie RamenMay 2, 3:49 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:56d 20h
⚠️6.0 business days
👷
▶
2
Status: Assigned May 9, 10:16 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mozammel Sajib
Technician:Erwin Forster
🚨22.0 business days
📅
▶
2
Dispatch Scheduled Jun 10, 3:39 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:32d 5h
🚨14.0 business days
🆕
Status: Entered by Kaitlyn KelchJun 30, 3:08 PM
From:Scheduled, Entered
To:Entered, On Hold
Duration in Previous:19d 23h, 0m
🚨42.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffAug 27, 10:56 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:57d 19h
🚨18.0 business days
👷
▶
2
Technician Assigned Sep 22, 12:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:26d 1h
🗓️
▶
2
Status: Scheduled Sep 22, 12:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-10-30T05:30:00.000+0000
🚨20.0 business days
📅
Dispatch Scheduled by Kourtney SmithOct 20, 9:42 AM
Scheduled For:2025-10-30T17:30:00.000+0000
⚠️9.0 business days
⏱️
3x Labor Added Oct 30, 7:29 PM
Type:Labor, Travel
Status:Open
Qty:0.083333333333333, 1.1666666666667, 4
🔄
Status: Reschedule by Shawn RogersOct 31, 8:32 AM
From:Scheduled
To:Reschedule
Duration in Previous:38d 20h
🗓️
▶
2
Status: Scheduled Oct 31, 9:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-21T19:00:00.000+0000
🚨15.0 business days
🔧
Status: Tech On Site by Erwin ForsterNov 21, 1:16 PM
From:Scheduled
To:Tech On Site
Duration in Previous:21d 4h
🚗
Status: Tech Off Site by Erwin ForsterNov 21, 1:43 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:26m
⏱️
▶
2
6x Labor Added Nov 21, 6:18 PM
6x Labor Added → Status: Reschedule
🔄
Status: Reschedule by Erwin Forster
From:Tech Off Site
To:Reschedule
Duration in Previous:4h 39m
⏳1.7 business days
✔️
Status: Completed by Shawn RogersNov 24, 10:15 AM
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:2d 15h, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonNov 25, 4:38 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 6h
📨
▶
2
Status: Invoice Pending Nov 26, 12:55 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️7.0 business days
🧾
Invoice Created Dec 8, 5:11 PM
Invoice Number:247641
Bottlenecks
Entered
Duration: 5.0 business hours (threshold: 4.0 business hours)
Exceeded by 1.0 business hours
Ready for Scheduling
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Assigned
Duration: 22.0 business days (threshold: 4.0 business hours)
Exceeded by 21.5 business days
Scheduled
Duration: 13.5 business days (threshold: 2.0 business days)
Exceeded by 11.5 business days
Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Scheduled
Duration: 28.9 business days (threshold: 2.0 business days)
Exceeded by 26.9 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)