Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01257762 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Martin Operating Partnership LP — 484 E 6th St, Smackover AR, 71762

Mar 20, 2025 → Nov 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 26, 2025
✓ SLA Met (8 biz days early)
Active: 165 biz days
🕐 Clock stopped: Tech Off Site (Nov 14, 2025)
▶ Clock Running
Status: Created
Mar 20 → Mar 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 20 → Mar 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 20 → Apr 2, 2025
9 business days (counted)
Running total: 9 of ? biz days used
57d
▶ Clock Running
Status: Scheduled
Apr 2 → Jun 24, 2025
57 business days (counted)
Running total: 66 of ? biz days used
48d
▶ Clock Running
Status: Reschedule
Jun 24 → Sep 2, 2025
48 business days (counted)
Running total: 114 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 28, 2025
18 business days (counted)
Running total: 132 of ? biz days used
24d
▶ Clock Running
Status: Reschedule
Sep 28 → Nov 2, 2025
24 business days (counted)
Running total: 156 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 2 → Nov 13, 2025
8 business days (counted)
Running total: 164 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 165 of ? biz days used
Created: Mar 20, 2025 Tech Off Site: Nov 14, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Mar 20 → Mar 20 Created ▶ Running 0 0
Mar 20 → Mar 20 Ready for Scheduling ▶ Running 0 0
Mar 20 → Apr 2 Assigned ▶ Running 9 9
Apr 2 → Jun 24 Scheduled ▶ Running 57 66
Jun 24 → Sep 2 Reschedule ▶ Running 48 114
Sep 2 → Sep 28 Scheduled ▶ Running 18 132
Sep 28 → Nov 2 Reschedule ▶ Running 24 156
Nov 2 → Nov 13 Scheduled ▶ Running 8 164
Nov 13 → Nov 14 Tech On Site ▶ Running 1 165
Dispatch 0.0d
Coordinators 165.7d
Field Work 1.2d
Billing 6.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
165.7 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
6.6 days
Over SLA
Created: Mar 20, 2025 Due: Nov 26, 2025 Completed: Nov 14, 2025 (12 days early)
📅
165.5 days Total Age
⏱️
57.2d in Scheduled Longest Stage
🔄
13 transitions Status Changes
⚠️
159.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00476084
6007648613
Closed
28R SYS-GC-7890 Contract ends 05/04/2026 repair included PM G2913AR CN44659553 Agilent Cert. Pre-owned 7683B Injector G3440BR US14243012 Agilent Cert. Pre-owned 7890B Gas Chrom
Priority
High
Origin
Web
Reason
New Case
Contact
Amanda Smith
Owner
Leona Coonrod
Created
Mar 20, 2025
Work Orders from this Case (1)
WO-01257762 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Mar 20, 2025 • Closed: Nov 13, 2025
Completed with significant delays
Invoiced • 349 days old
🚨
Primary Delay 57.2 days stuck in "Scheduled"
⏱️
Total Delay 159.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
10.0d / 0.5d SLA
Scheduled
84.2d / 2.0d SLA
Reschedule
71.5d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
2.2d / 2.0d SLA
Ready to Bill
4.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17 mService under service since last week I went back to SOs to complete/closed and they came in blank and I had tp re-do them. I will close later today.


11.14.25 hshaw - moved Wo to BR, waiting for mService to close.

11/13 2nd call of today. Travel, mileage and zone are on WO-01278485. BP-2. MD


Please assign to Maria Davis ARP to site is 231 miles. Zone 5

🔧 Work Performed
11/13/2025 GC PM completed per Agilent. GC parts were replaced. All tests passed. Column was installed, method loaded and stabilized. Sample was run.
⚠️ Problem Description
28R SYS-GC-7890 Contract ends 05/04/2026 repair included PM G2913AR CN44659553 Agilent Cert. Pre-owned 7683B Injector G3440BR US14243012 Agilent Cert. Pre-owned 7890B Gas Chrom
📄 Description
GC 7890 System
📞 Call Description
NOV 2025 GC PM

Timeline

📞
▶
4 Case Linked Mar 20, 11:16 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01257762
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF00000028i6gIAA, Maria Davis
🚨 10.0 business days
📅
▶
2 Dispatch Scheduled Apr 2, 6:20 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Maria Davis
From: Assigned
To: Scheduled
Duration in Previous: 13d 6h
🚨 57.7 business days
🔄
Status: Reschedule by Maria Davis Jun 24, 4:42 PM
From: Scheduled
To: Reschedule
Duration in Previous: 82d 22h
🚨 47.9 business days
🗓️
▶
2 Status: Scheduled Sep 1, 8:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-09-30T17:00:00.000+0000
📅
Dispatch Scheduled by Maria Davis Sep 1, 9:02 PM
Scheduled For: 2025-10-03T14:00:00.000+0000
🚨 19.0 business days
🔄
Status: Reschedule by Maria Davis Sep 28, 10:02 AM
From: Scheduled
To: Reschedule
Duration in Previous: 26d 13h
🚨 24.0 business days
🗓️
▶
2 Status: Scheduled Nov 2, 1:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-11-14T15:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Maria Davis Nov 13, 1:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 23h
🚗
Status: Tech Off Site by Maria Davis Nov 13, 10:30 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 9h 26m
⏱️
5x Labor Added Nov 13, 10:53 PM
Type: Labor, Parts
Status: Open
Qty: 3, 1, 2
✔️
Status: Completed by Maria Davis Nov 13, 10:58 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 28m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 14, 5:06 PM
From: Closed, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 18h 7m, 0m
⏳ 2.9 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 18, 4:15 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 3d 23h
⏳ 5.0 business days
📨
▶
2 Status: Invoice Pending Nov 24, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 8.7 business days
🧾
Invoice Created Dec 8, 5:11 PM
Invoice Number: 247473

Bottlenecks

Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Scheduled
Duration: 57.2 business days (threshold: 2.0 business days)
Exceeded by 55.2 business days
Reschedule
Duration: 47.5 business days (threshold: 2.0 business days)
Exceeded by 45.5 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Reschedule
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Billing Review
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

📞
Case 00476084
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Nov 14, 10:00 AM
Created
Mar 20, 11:19 AM
Invoice #
247473

Work Details (5)

Name Type Status Qty Amount Date
WL-03006990 Labor Open 3 $285.00 Nov 13, 10:53 PM
WL-03006991 Parts Open 1 $0.00 Nov 13, 10:53 PM
WL-03006992 Parts Open 2 $0.00 Nov 13, 10:53 PM
WL-03006993 Parts Open 3 $0.00 Nov 13, 10:53 PM
WL-03006994 Parts Open 2 $0.00 Nov 13, 10:53 PM

Details