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WO-01262383 ↗ ServiceMax

Ammons Dental By Design • Depot - Dental • PC

📍 Ammons Dental By Design — 1015 Fair Street, Camden SC, 29020

Apr 2, 2025 → Oct 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (56 biz days early)
Active: 129 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Oct 7, 2025)
▶ Clock Running
Status: Created
Apr 2 → Apr 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
124d
▶ Clock Running
Status: Assigned
Apr 2 → Sep 29, 2025
124 business days (counted)
Running total: 124 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 124 of ? biz days used
▶ Clock Running
Status: Completed
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 124 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Sep 29 → Sep 30, 2025
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Sep 30 → Oct 7, 2025
5 business days (counted)
Running total: 129 of ? biz days used
Created: Apr 2, 2025 Completed: Oct 7, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 2 → Apr 2 Created ▶ Running 0 0
Apr 2 → Sep 29 Assigned ▶ Running 124 124
Sep 29 → Sep 29 Tech On Site ▶ Running 0 124
Sep 29 → Sep 29 Completed ▶ Running 0 124
Sep 29 → Sep 30 Awaiting Parts ⏸ Paused 1 —
Sep 30 → Oct 7 Reschedule ▶ Running 5 129
Dispatch 0.0d
Material Management 1.5d
Coordinators 130.3d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.5 days
Coordinators
130.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Apr 2, 2025 Due: Dec 31, 2025 Completed: Oct 7, 2025 (85 days early)
📅
130.4 days Total Age
⏱️
124.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
128.6d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00462186
New Dental Depot Form Received (147)
Closed
Q-00027177 Dental Depot Intake Form - Ammons Dental by Design Item#1: "Left side doesn't heat up" Dentsply Gutta Core Obturation Oven HTR-GC SN: 21120045 NO Accessories included. Tracking # - 9534 6127 2867 5034 4840 73 EVALUATION: The heaters failed test per manufacture spec. Both soft releases and push buttons need replaced. All other parts checked ok. You will need to replace the heaters, soft releases, push buttons. Labor: 1 Hour PARTS NEEDED: 3002750 1 EA 3004146 2 EA 3002718 2 EA Shipping: $28
Priority
Standard
Origin
Web
Reason
New Case
Contact
Stephanie
Owner
Jessica Sells
Created
Feb 3, 2025
Work Orders from this Case (1)
WO-01262383 (current) Invoiced
Depot - Dental • Bob Cox
Created: Apr 2, 2025 • Closed: Oct 7, 2025
Completed with significant delays
Invoiced • 336 days old
🚨
Primary Delay 124.4 days stuck in "Assigned"
⏱️
Total Delay 128.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
124.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Awaiting Parts
1.5d / 3.0d SLA
Reschedule
6.0d / 2.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/26 NSuarez payment received.

🔧 Work Performed
Quote Denied - No Repairs were done on unit.
🔍 Technician Findings
EVALUATION: The heaters failed test per manufacture spec. Both soft releases and push buttons need replaced. All other parts checked ok. You will need to replace the heaters, soft releases, push buttons. Labor: 1 Hour PARTS NEEDED: 3002750 1 EA 3004146 2 EA 3002718 2 EA Shipping: $28
⚠️ Problem Description
Q-00027177 Dental Depot Intake Form - Ammons Dental by Design Item#1: "Left side doesn't heat up" Dentsply Gutta Core Obturation Oven HTR-GC SN: 21120045 NO Accessories included. Tracking # - 9534 6127 2867 5034 4840 73 EVALUATION: The heaters failed test per manufacture spec. Both soft releases and push buttons need replaced. All other parts checked ok. You will need to replace the heaters, soft releases, push buttons. Labor: 1 Hour PARTS NEEDED: 3002750 1 EA 3004146 2 EA 3002718 2 EA Shipping: $28

Timeline

📞
Case Linked Feb 3, 2:58 PM
Case Number: 00462186
Subject: New Dental Depot Form Received (147)
Status: Closed
🚨 42.0 business days
📋
▶
3 Work Order Created Apr 2, 5:00 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jessica Sells
Technician: Bob Cox
👷
Status: Assigned by Jessica Sells
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 124.9 business days
🔧
▶
5 Status: Tech On Site Sep 29, 4:15 PM
Status: Tech On Site → Labor Added → Status: Completed → Parts Requested → Status: Awaiting Parts
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Samuel Klein
From: Tech On Site
To: Completed
Duration in Previous: 2m
📦
Parts Requested
Order: 00082632
Status: Closed
📦
Status: Awaiting Parts by Samuel Klein
From: Completed
To: Awaiting Parts
Duration in Previous: 1m
📦
▶
3 Parts Requested Sep 30, 12:09 PM
Parts Requested → Parts Added → Status: Reschedule
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
🔄
Status: Reschedule by Keith Canterbury
From: Awaiting Parts
To: Reschedule
Duration in Previous: 19h 50m
💵
Expenses Added Sep 30, 4:09 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
✔️
Status: Completed by Samuel Klein Oct 7, 2:12 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 7d 2h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Oct 8, 4:38 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1d 2h, 0m
💰
Status: Invoiced by Nancy Suarez Oct 8, 4:44 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 66.9 business days
🧾
Invoice Created Jan 16, 4:46 PM
Invoice Number: SM-243207

Bottlenecks

Assigned
Duration: 124.4 business days (threshold: 4.0 business hours)
Exceeded by 123.9 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours

🔗 Related Artifacts

📞
Case 00462186
Closed
📦
Parts Order 00082632
Closed
📦
Parts Order 00082671
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot - Dental
Branch
N/A
Technician
Bob Cox
Scheduled
N/A
Created
Apr 2, 5:00 PM
Invoice #
SM-243207

Work Details (3)

Name Type Status Qty Amount Date
WL-02953344 Labor Open 1 $60.00 Sep 29, 4:17 PM
WL-02954334 Parts Open 1 $0.00 Sep 30, 12:10 PM
WL-02954775 Expenses Open 1 $28.00 Sep 30, 4:09 PM

Details