Dispatch Request for Midmark Delivery - [VA Salt Lake City-MDS-8550111-Equipment]
Closed
Please see the following technician request details for Midmark equipment delivery and installation
Request Type: Installation
Date of Delivery: 07/08/25
Delivery Time: 8-8:30AM
Time Technician needs to arrive at location: 7:30AM
Estimated Time on Site (hours): 4
Product: (3) 626-005
(3) 002-2015-866
(3) 9A600002
(3) 9A582001
EMSAR Technician Expectations:
Review all of the attached documents in detail
Call the Midmark contact (created the dispatch) with any questions
Call the customer POC 48 hours ahead of time to confirm date/time
Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known
Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery
Supervise the delivery
Fill our Serial Number Tracking file and provide back to the customer
Fill out the Proof of Delivery (POD), get the driver and customer signatures
Fill out the Medical Delivery Observation Form
Email POD and Observation form to MDSLogistics@midmark.com
Customer Name: George E Wahlen Department of Veterans Affairs Medical Center
Customer POC: Sungalu Lavulavu
Customer POC Phone: - 385-354-8762 - 801-582-1565 ext 4593;
Customer POC Email: sungalu.lavulavu@va.gov
Customer Address:
500 Foothill Drive
Salt Lake City, Utah 84148
United States
Total Delay151.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
139.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
1.3d
Billing Review
13.8d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/20 Spoke to Tech, let me know the tables where not placed in a room but in storage and they will need to go back out chattered AM to see if there going to be using the same WO or if Midmark will open a new case.
11/19 NSuarez Serial number file is missing.
9/2/25 SReich - Updated the due date according to the attached email, sent a teams message to M Burris in coordinator chat.
6/19/25 SReich - Per the attached email, changed due date to 9/16/25.
4/25 CWassam email to POC Sungalu for scheduling as requested for Midmark Delivery
🔧Work Performed
11-14-25-MBRAC-SITE WAS NOT READY FOR TABLES. PLACED IN STORAGE ROOM. SITE WILL CALL WHEN READY FOR INSTALLATION
9-16-25-mbrac-went onsite and after some discourse with facility realized the installation date had been changed
🔍Technician Findings
11-14-25-MBRAC-SITE WAS NOT READY FOR TABLES. PLACED IN STORAGE ROOM. SITE WILL CALL WHEN READY FOR INSTALLATION
9-16-25-mbrac-went onsite and after some discourse with facility realized the installation date had been changed
⚠️Problem Description
Please see the following technician request details for Midmark equipment delivery and installation
Request Type: Installation
Date of Delivery: 11/14/2025
Delivery Time: 8-8:30AM
Time Technician needs to arrive at location: 7:30AM
Estimated Time on Site (hours): 4
Product: (3) 626-005
(3) 002-2015-866
(3) 9A600002
(3) 9A582001
EMSAR Technician Expectations:
Review all of the attached documents in detail
Call the Midmark contact (created the dispatch) with any questions
Call the customer POC 48 hours ahead of time to confirm date/time
Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known
Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery
Supervise the delivery
Fill our Serial Number Tracking file and provide back to the customer
Fill out the Proof of Delivery (POD), get the driver and customer signatures
Fill out the Medical Delivery Observation Form
Email POD and Observation form to MDSLogistics@midmark.com
Customer Name: George E Wahlen Department of Veterans Affairs Medical Center
Customer POC: Sungalu Lavulavu
Customer POC Phone: - 385-354-8762 - 801-582-1565 ext 4593;
Customer POC Email: sungalu.lavulavu@va.gov
Customer Address:
500 Foothill Drive
Salt Lake City, Utah 84148
United States
📧
Email:Re: [EXTERNAL] WO-01268458 EMSAR Request for service at VA Salt Lake City Midmark Delivery 8550111
Completed Apr 28, 2025
From: Sungalu.Lavulavu@va.gov
To: carrie.wassam@emsar.com
Hi Carrie,
Confirmed.
Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Carrie Wassam <carrie.wassam@emsar.com>
Sent: Friday, April 25, 2025 2:52:31 PM
To: Lavulavu, Sungalu K. <Sungalu.Lavulavu@va.gov>
Subject: [EXTERNAL] WO-01268458 EMSAR Request for service at VA Salt Lake City Midmark Delivery 8550111
Hi Sungalu Lavulavu,
I hope you’re doing well. I’m reaching out to schedule a service appointment f
📧
Email: WO-01268458 EMSAR Request for service at VA Salt Lake City Midmark Delivery 8550111
Completed Apr 25, 2025
To: sungalu.lavulavu@va.gov
CC:
BCC: carrie.wassam@emsar.com
Attachment: --none--
Subject: WO-01268458 EMSAR Request for service at VA Salt Lake City Midmark Delivery 8550111
Body:
Hi Sungalu Lavulavu,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Midmark Delivery 8550111.
Product: (3) 626-005
(3) 002-2015-866
(3) 9A600002
(3) 9A582001
Here’s the location information we have on file:
Location:
VA Salt Lake City
500 Foothill Drive
Salt Lake City, UT 8
📞
Call
Completed Apr 25, 2025
No need to call.
Jun 19, 2025 11:25am
@Michah Brackett @Michael Burris
Per the attached email, updated the due date to 9/16/25.
Nov 20, 2025 12:22pm
@Allison Belyea The tech mentioned that the tables where not placed in a room and they would need to go back on site tables where all placed in storage, the question her is Midmark going to open a new case or are they going to use the same WO/case number once the tech go back out.
CC @Michah Brackett
📅
WO-01268458 - Delivery - Salt Lake City - VA Salt Lake City
Nov 14, 2025 9:30am – 2:00pm
Work Order: WO-01268458
Account: MIDMARK
Customer Case Number: 8550111
Location: VA Salt Lake City
Address: 500 Foothill Drive, Salt Lake City, UT 84148
Manufacturer:
Model #:
Serial #:
Contact Name: Sungalu Lavulavu
Contact Phone: 385-354-8762 or 801-582-1565 ext 4593
Contact Email: sungalu.lavu
EXCEL_X
Medical Observation Form Rev 3.29.2022
Apr 25, 2025
EXCEL_X
2022 Serial File Midmark
Apr 25, 2025
WORD_X
2022 Medical POD Checklist
Apr 25, 2025
WORD_X
Service Request Document
Apr 25, 2025
WORD_X
Midmark Delivery Service Expectations
Apr 25, 2025
PDF
SUNNY
Nov 15, 2025
PDF
SUNNY2
Nov 15, 2025
Case #00487563 – Dispatch Request for Midmark Delivery - [VA Salt Lake City-MDS-8550111-Equipment]
Status: Closed | Priority: Standard
Please see the following technician request details for Midmark equipment delivery and installation
Request Type: Installation
Date of Delivery: 07/08/25
Delivery Time: 8-8:30AM
Time Technician needs to arrive at location: 7:30AM
Estimated Time on Site (hours): 4
💬Case Comment
Internal Sep 2, 2025 2:30pm
Updated the due date according to the attached email, sent a teams message to M Burris in coordinator chat, WO-01268458
💬Case Comment
Internal Jun 19, 2025 11:26am
Updated due date to 9/16/25, chattered tech/coord.
Timeline
📞
Case Linked Apr 25, 11:41 AM
Case Number:00487563
Subject:Dispatch Request for Midmark Delivery - [VA Salt Lake City-MDS-8550111-Equipment]