Q-00028087
Follow-up to WO-01265837
Tech Thomas J Langenberg Jr
6506 Power-PRO XT 2201003500219
patient left load wheel is broken and needs ot be replaced. Customer will need quote
1 -#6500-002-120 Horn
1-#6500-002-109 Cover
2-#0004-591-000 Screws
2-#6500-002-114 Sleeve
2-#0011-624-000 Washer
2-#0007-556-000
2-#6500-002-104
2-#0016-102-000 Nut
2-6500-001-086
1.5 hrs labor
8/25 KKelch scheduled per logged email from Wesley, Scheduled past due date due to FSE being on PTO
8/25 KKelch sent Wesley an email for scheduling
8/22/2025 Sramen - Updated due date and removed delay code.
7/31/25 CDempsey- waiting on parts from Stryker.
07/03/2025 SRobinson- Q-00028864 has been approved.
7/2, Created case and sent to sales for quoting.
6/18 KHensley scheduled per logged email from Wesley. Email logged on WO-01272497
6/17 KHensley sent Wesley an email for scheduling. Email logged on WO-01274349
6/6 KHensley scheduled per logged email from Wesley. Email logged on WO-01272497 6/6 KHensley sent email to Wesley for rescheduling. Email logged on WO-01272497 6/4 KHensley- FSE is taking a short day due to him being sick 5/30/2025 CRamen was unable to reach anyone via phone so in a logged email on wo-01274611 requested repairs schedule for Wednesday 6/4/2025 between 12-1pm 5/29/2025 CRamen WO-01274611 still AWAITING PARTS. image.png 5/30/2025 CRamen in a logged email on wo-01274611 confirmed repairs schedule for Wednesday 6/4/2025 between 12-1pm 5/28/2025 CRamen 2 WO's still remain in AWAITING PARTS and due dates will change once parts are received. 5/27/2025 CRamen Still AWAITING PARTS for WO's 01274611, 01274347, 01272497 and 01274349 WO.s to be scheduled together. 5/22/2025 CRamen left a vm that parts are on order and when we get UPS tracking ETA we will call and schedule for repairs. 5/15/25 RCook- Parts are quoted for this WO but there is not a parts order placed. Returning WO to dispatch to follow process for parts order to be placed.
🔧Work Performed
after starting repair I found that the load wheel bolt had broken off inside the patient left lead wheel casting and could not be removed, recommend replacing head end assembly.
9/5/.2025-replaced head end and function tested
🔍Technician Findings
after starting repair I found that the load wheel bolt had broken off inside the patient left lead wheel casting and could not be removed, recommend replacing head end assembly
⚠️Problem Description
Q-00028864
Q-00028087
Follow-up to WO-01265837
Tech Thomas J Langenberg Jr
6506 Power-PRO XT 2201003500219
patient left load wheel is broken and needs ot be replaced. Customer will need quote
1 -#6500-002-120 Horn
1-#6500-002-109 Cover
2-#0004-591-000 Screws
2-#6500-002-114 Sleeve
2-#0011-624-000 Washer
2-#0007-556-000
2-#6500-002-104
2-#0016-102-000 Nut
2-#6500-001-086
1.5 hrs labor
📄Description
Stryker 6500 Power-PRO XT Power Cot
📧
Email:Re: Scheduling for WO-01272497
Completed Aug 25, 2025
From: wpierce@pcad.us
To: kaitlyn.kelch@emsar.com
That will work! Thank you!!
Wesley Pierce, EMT-B
Equipment Manager
Pettis County Ambulance District
Cell: 816-935-1830
Work: 660-829-0777
Wpierce@pcad.us
[Image]<https://protect.checkpoint.com/v2/r01/___https://urldefense.com/v3/__http:/www.pcad653.com/__;!!EzxY8wA2a6DAUw!y9BBZBWCaIMwSyu8apygFbKrbwDlgKFIYCTReCF6wt3vq0WFUFFUJjOLEHRb17WZSbQKSwm-siZsNSeKORvt$___.YzJ1OmVtc2FyMTpjOm86OWRlMTNjYWRmMjM4MGMwZWM1M2QxNDA1ZDFkY2Y1OWY6Nzo4MDY4Ojc5N2IzZTI0Yzcz
📧
Email: Scheduling for WO-01272497
Completed Aug 25, 2025
To: wpierce@pcad.us
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01272497
Body:
Good morning Wesley,
I am reaching out from EMSAR to schedule the repair needed for your powered cot. Our technician, Thomas, can be there on 9/5 between 3:30 and 4:30 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The information
📧
Email:Re: EMSAR Request for service at Pettis County Ambulance District - Service Location (Email to schedule service)
Completed Jun 18, 2025
From: wpierce@pcad.us
To: kaitlyn.hensley@emsar.com
That will work!
Thanks,
Wesley Pierce, EMT-B
Equipment Manager
Pettis County Ambulance District
Cell: 816-935-1830
Work: 660-829-0777
Wpierce@pcad.us
[Image]<https://urldefense.com/v3/__http:/www.pcad653.com/__;!!EzxY8wA2a6DAUw!y9BBZBWCaIMwSyu8apygFbKrbwDlgKFIYCTReCF6wt3vq0WFUFFUJjOLEHRb17WZSbQKSwm-siZsNSeKORvt$>
________________________________
From: Kaitlyn Hensley <kaitlyn.hensley@emsar.com>
Sent: Wednesday, June 18, 2025 9:48:20 AM
To: Wesl
📞
Call
Completed Jun 6, 2025
6/6 KHensley scheduled per logged email from Wesley. Email logged on WO-01272497
6/6 KHensley sent email to Wesley for rescheduling. Email logged on WO-01272497
6/4 KHensley- FSE is taking a short day due to him being sick
5/30/2025 CRamen was unable to reach anyone via phone so in a logged email on wo-01274611 requested repairs schedule for Wednesday 6/4/2025 between 12-1pm
5/29/2025 CRamen WO-01274611 still AWAITING PARTS.
image.png
5/30/2025 CRamen in a logged email on wo-01274611
📧
Email:Re: EMSAR Request for service at Pettis County Ambulance District - Service Location (Email to schedule service)
Completed Jun 6, 2025
From: wpierce@pcad.us
To: kaitlyn.hensley@emsar.com
Hi Kaitlyn,
That time frame on 6/16 works
Thanks,
Wesley
Wesley Pierce, EMT-B
Equipment Manager
Pettis County Ambulance District
Cell: 816-935-1830
Work: 660-829-0777
Wpierce@pcad.us
[Image]<https://urldefense.com/v3/__http:/www.pcad653.com/__;!!EzxY8wA2a6DAUw!y9BBZBWCaIMwSyu8apygFbKrbwDlgKFIYCTReCF6wt3vq0WFUFFUJjOLEHRb17WZSbQKSwm-siZsNSeKORvt$>
________________________________
From: Kaitlyn Hensley <kaitlyn.hensley@emsar.com>
Sent: Friday, Jun
📧
Email:Re: EMSAR Request for service at Pettis County Ambulance District - Service Location (Email to schedule service)
Completed Jun 6, 2025
From: kaitlyn.hensley@emsar.com
To: wpierce@pcad.us
Good morning Wesley,
I apologize for the delay in service and not communicating this with you, Thomas ended up taking a short day on Wednesday and was unable to head to your site. He can be there on 6/16 between 2 and 3 pm. Please let me know if this date and time works for you. Unfortunately, that is his absolute earliest.
Thank you,
Kaitlyn Hensley
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.hensley@emsar.com
www.emsar.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed May 23, 2025
To: wpierce@pcad.us
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01272497Location: Pettis County Ambulance District - Service LocationAddress: 210 W. 4th St. Sedalia, MO 65301Device: 6500 Power-PRO XT 2201003500219Problem Description: Q-00028087
Follow-up
📧
Email: Update: Awaiting Parts for Your Work Order
Completed May 16, 2025
To: wpierce@pcad.us
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01272497Location: Pettis County Ambulance District - Service LocationAddress: 210 W. 4th St. Sedalia, MO 65301Device: 6500 Power-PRO XT 2201003500219Problem Description: Q-00028087
Follow-up t
📅
WO-01272497 - Repair - 6500 Power-PRO XT - Sedalia - Pettis County Ambulance District - Service Location
Sep 5, 2025 4:30pm – 6:30pm
Work Order: WO-01272497
Account: Pettis County Ambulance District
Customer Case Number:
Location: Pettis County Ambulance District - Service Location
Address: 210 W. 4th St., Sedalia, MO 65301
Manufacturer: Stryker Medical EMS
Model #: 6500 Power-PRO XT
Serial #: 2201003500219
Contact Name: Wesley
Case #00492817 – L2 Review EMS
Status: Closed | Priority: High
Q-00028087
Follow-up to WO-01265837
Tech Thomas J Langenberg Jr
6506 Power-PRO XT 2201003500219
patient left load wheel is broken and needs ot be replaced. Customer will need quote
1 -#6500-002-120 Horn
1-#6500-002-109 Cover
2-#0004-591-000 Screws
2-#6500-002-114 Sleeve
2-#0011-624-000
💬Case Comment
Internal May 14, 2025 11:24am
sent chatter from the case to the technician and Keith W/ From Stryker... "Per the information I have found, part number 6500-001-120 is no longer saleable." What part(s) do I use to quote
Timeline
📞
Case Linked May 13, 4:55 PM
Case Number:00492817
Subject:L2 Review EMS
Status:Closed
⏳2.9 business days
📋
▶
2
Work Order Created May 15, 10:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🆕
Status: Entered by Rhea BerryMay 15, 2:21 PM
From:Ready for Scheduling
To:Entered
Duration in Previous:4h 11m
🔍
Status: L2 Screening by Kimberly HardisonMay 15, 3:37 PM
From:Entered
To:L2 Screening
Duration in Previous:1h 16m
📦
▶
2
Parts Requested May 15, 6:19 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2h 41m
⚠️7.7 business days
📅
Status: Ready for Scheduling by Ashlee StuckertMay 27, 2:48 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:11d 20h
👷
▶
2
Technician Assigned May 27, 4:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 44m
💵
Expenses Added May 28, 11:26 AM
Type:Expenses
Status:Open
Qty:1
⏳3.0 business days
📅
▶
2
Dispatch Scheduled May 30, 10:10 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From:Assigned
To:Scheduled
Duration in Previous:2d 17h
⏳4.0 business days
🔄
Status: Reschedule by Kaitlyn KelchJun 4, 9:00 AM
From:Scheduled
To:Reschedule
Duration in Previous:4d 22h
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Jun 6, 2:39 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Reschedule
To:Scheduled
Duration in Previous:2d 5h
⚠️7.0 business days
🔧
Status: Tech On Site by Thomas LangenbergJun 16, 1:56 PM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 23h
🚗
▶
2
Status: Tech Off Site Jun 16, 5:49 PM
Status: Tech Off Site → Status: Reschedule
🔄
Status: Reschedule by Thomas Langenberg
From:Tech Off Site
To:Reschedule
Duration in Previous:2m
⏳2.8 business days
📅
▶
2
Dispatch Scheduled Jun 18, 10:52 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Reschedule
To:Scheduled
Duration in Previous:1d 17h
👷
Status: Assigned by Rhonnie ReevesJun 18, 2:25 PM
From:Scheduled, Assigned
To:Assigned, Scheduled
Duration in Previous:3h 32m, 0m
⚠️8.0 business days
🔧
Status: Tech On Site by Thomas LangenbergJun 30, 12:41 PM
From:Scheduled, Tech On Site
To:Tech On Site, Scheduled
Duration in Previous:11d 22h, 0m
⏱️
▶
3
Labor Added Jun 30, 6:37 PM
Labor Added → Labor Added → Status: Incomplete
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.33333333333333
⚠️
Status: Incomplete by Thomas Langenberg
From:Completed, Tech On Site
To:Incomplete, Completed
Duration in Previous:5h 57m, 0m
🏁
Status: Closed by Thomas LangenbergJun 30, 6:44 PM
From:Incomplete
To:Closed
Duration in Previous:5m
⚠️
Status: Incomplete by Rhonnie ReevesJul 1, 7:52 AM
From:Closed
To:Incomplete
Duration in Previous:13h 7m
⏳3.0 business days
🔍
Status: L2 Screening by Shelby RobinsonJul 3, 5:31 PM
From:Incomplete
To:L2 Screening
Duration in Previous:2d 9h
📦
▶
2
Parts Requested Jul 3, 6:31 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:59m
🚨35.7 business days
🔩
▶
2
Parts Added Aug 22, 9:58 AM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Ashlee Stuckert
From:Awaiting Parts
To:Reschedule
Duration in Previous:49d 15h
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Aug 25, 9:24 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Reschedule
To:Scheduled
Duration in Previous:2d 23h
⚠️9.0 business days
🔧
Status: Tech On Site by Thomas LangenbergSep 5, 1:24 PM
From:Scheduled
To:Tech On Site
Duration in Previous:11d 3h
⏱️
▶
2
3x Labor Added Sep 5, 2:04 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From:Tech On Site
To:Completed
Duration in Previous:40m
⏱️
▶
2
2x Labor Added Sep 5, 4:25 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Thomas Langenberg
From:Completed
To:Closed
Duration in Previous:2h 20m
⏳1.9 business days
📄
Status: Ready to Bill by Diane PattonSep 8, 5:10 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 0h
📨
▶
2
Status: Invoice Pending Sep 8, 5:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Sep 9, 4:54 PM
Invoice Number:SM-240338
Bottlenecks
Awaiting Parts
Duration: 7.2 business days (threshold: 3.0 business days)
Exceeded by 4.2 business days
Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Reschedule
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.1 business hours
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Awaiting Parts
Duration: 35.2 business days (threshold: 3.0 business days)
Exceeded by 32.2 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)