Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01273726 ↗ ServiceMax

PHILIPS HEALTHCARE • Training • PC

📍 Jackson Reeves Trunk Stock — 2859 North Meridian Rd, Tipton IN, 46072

May 16, 2025 → Nov 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 15, 2025
✓ SLA Met
Active: 124 biz days
🕐 Clock stopped: Completed (Nov 15, 2025)
▶ Clock Running
Status: Created
May 16 → May 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
May 16 → May 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 16 → May 22, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
May 22 → May 22, 2025
0 business days (counted)
Running total: 4 of ? biz days used
120d
▶ Clock Running
Status: Canceled
May 22 → Nov 14, 2025
120 business days (counted)
Running total: 124 of ? biz days used
▶ Clock Running
Status: Entered
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 124 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 124 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 15, 2025
0 business days (counted)
Running total: 124 of ? biz days used
Created: May 16, 2025 Completed: Nov 15, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
May 16 → May 16 Created ▶ Running 0 0
May 16 → May 16 Assigned ▶ Running 0 0
May 16 → May 22 Scheduled ▶ Running 4 4
May 22 → May 22 Entered ▶ Running 0 4
May 22 → Nov 14 Canceled ▶ Running 120 124
Nov 14 → Nov 14 Entered ▶ Running 0 124
Nov 14 → Nov 14 Assigned ▶ Running 0 124
Nov 14 → Nov 15 Scheduled ▶ Running 0 124
Dispatch 0.7d
Coordinators 5.5d
✓ SLA Met
Dispatch
0.7 days
Over SLA
Coordinators
5.5 days
Over SLA
Created: May 16, 2025 Due: Nov 15, 2025 Completed: Nov 15, 2025 (on time)
📅
124.7 days Total Age
⏱️
120.8d in Canceled Longest Stage
🔄
6 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544020
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 14, 2025
Work Orders from this Case (1)
WO-01273726 (current) Closed
Training • Jackson Reeves
Created: May 16, 2025 • Closed: Nov 15, 2025
Completed with minor delays
Closed • 292 days old
🚨
Primary Delay 120.8 days stuck in "Canceled"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.7d / 0.5d SLA
Scheduled
5.5d / 2.0d SLA
Canceled
120.8d

💬 Activities, Notes & Communications

🔧 Work Performed
EMSARU classes/ TEDS: WI-ST-521, WI-ST-502, WI-ST-501, WI-ST-503, R2R-RU-CDI001659673_C, WI-ST-505, WI-ST-507, WI-ST-512, WI-ST-508, WI-ST-510, WI-ST-509 WI-ST-506, WI-ST-511, WI-ST-513, WI-GT-525, and WI-ST-516.
🔍 Technician Findings
Classes complete.
⚠️ Problem Description
NB Training EMSAR U
📞 Call Description
NB Training

Timeline

📋
▶
4 Work Order Created May 16, 2:00 PM
Work Order Created → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 4m, 0m
👷
Technician Assigned by Mandy Newman
Technician: Jackson Reeves
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-05-20T13:00:00.000+0000
⚠️ 5.0 business days
🆕
Status: Entered by Deon Malloy May 22, 8:31 AM
From: Scheduled
To: Entered
Duration in Previous: 5d 18h
🚫
Status: Canceled by Mandy Newman May 22, 1:37 PM
From: Entered
To: Canceled
Duration in Previous: 5h 5m
🚨 121.0 business days
📞
Case Linked Nov 14, 11:54 AM
Case Number: 00544020
Subject: URGENT Philips WO Request
Status: Closed
🆕
Status: Entered by John Rolston Nov 14, 1:06 PM
From: Canceled
To: Entered
Duration in Previous: 176d 0h
👷
▶
3 Technician Assigned Nov 14, 1:14 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 7m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-14T13:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 Labor Added Nov 15, 5:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jackson Reeves
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m

Bottlenecks

Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Entered
Duration: 5.1 business hours (threshold: 4.0 business hours)
Exceeded by 1.1 business hours

🔗 Related Artifacts

📞
Case 00544020
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Training
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Nov 14, 8:00 AM
Created
May 16, 2:00 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03008982 Labor Open 8 $0.00 Nov 15, 5:53 PM

Details