Detailed work order timeline, KPIs, and analysis
MIDMARK • Installation • PC
📍 LCV Argent — 2539 Argent Blvd, Ridgeland SC, 29936-8113
May 20, 2025 → Oct 16, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| May 20 → May 20 | Created | ▶ Running | 0 | 0 |
| May 20 → Jul 2 | L2 Screening | ▶ Running | 29 | 29 |
| Jul 2 → Jul 2 | Ready for Scheduling | ▶ Running | 0 | 29 |
| Jul 2 → Jul 9 | Assigned | ▶ Running | 4 | 33 |
| Jul 9 → Jul 16 | Scheduled | ▶ Running | 5 | 38 |
| Jul 16 → Jul 16 | Tech On Site | ▶ Running | 0 | 38 |
| Jul 16 → Jul 16 | Completed | ▶ Running | 0 | 38 |
| Jul 16 → Aug 22 | Reschedule | ▶ Running | 27 | 65 |
| Aug 22 → Aug 26 | Scheduled | ▶ Running | 2 | 67 |
| Aug 26 → Aug 27 | Reschedule | ▶ Running | 1 | 68 |
| Aug 27 → Sep 4 | Scheduled | ▶ Running | 5 | 73 |
| Sep 4 → Sep 4 | Tech On Site | ▶ Running | 0 | 73 |
| Sep 4 → Sep 5 | Tech Off Site | ▶ Running | 1 | 74 |
| Sep 5 → Oct 8 | Reschedule | ▶ Running | 23 | 97 |
| Oct 8 → Oct 16 | Scheduled | ▶ Running | 5 | 102 |
| Oct 16 → Oct 16 | Tech On Site | ▶ Running | 0 | 102 |
10/8 MOwens Windy replied back that the wall backing is now complete by the contractor. I replied offering Thurs. 10/16 for the visit.
10/1 MOwens Sent a FU email to Windy asking for an update concerning the x-ray install
9/18 MOwens Sent the email response from Windy to Midmark Dispatch to give them an update .
9/17 MOwens Windy replied back that she is still waiting on the owner to make a decision
9/17 MOwens Sent email to Windy asking for an update for the x-ray install
9/15 MOwens Called to speak Windy. Left a vm for her to call back to advise on the status with the x-ray install.
9/15/2025 Sramen - sent chatter to FSE/SUP/ASC for update/contact to customer & Midmark. I did push the due date out to the end of the week for now but if the customer schedules another visit, we will update the due date again.
9.5 M. Bateman According to Eric's notes I am placing this WO in reschedule.
9/4/25-EColon- ran into issues during installation. Customer said they would have to talk to owner to see what they were going to do. They also may look into getting a mobile unit. Windy said she would reach back out once they knew what they were going to do.
8/27 MOwens Called Windy back and rescheduled the install visit for first opening on 9/4. Eta around 11am. She said that day works for her.
8/26 MOwens Tech called and said he would not make it to this location Today because his first work order ran longer than expected.. I will send an email to Windy to reschedule for another day.
8/22/2025 Sramen - Updated due date and removed delay code.
8/22 MOwens Called and spoke to Windy. She said she has all the parts to complete this install. Scheduled the return visit for 8/26 with eta between 3:30pm.
8/11 MOwens See attached email from Windy that she is purchasing the metal plates and will call once they arrive so the return visit can be scheduled.
8/7/2025 Sramen - pushing due date out a couple weeks and sent chatter to ASM to determine how we proceed.
8/7 MOwens Sent an email to Windy asking for an update.
7/30 MOwens Called back to speak to Windy. She said they have not decided if they are going with the metal backplate. she will call back to let us know.
7/16-EColon- customer stated they had wood studs, on arrival found that studs are metal. customer will need to decide if they want to order the backplate for the metal stud installation or try to exchange unit for mobile.
7/9 MOwens Called back and spoke to Windy. They are open M-Th. Scheduled the visit for next available date for this tech on 7/16 with arrival between 10-11am.
7/2 MOwens Called to speak to Windy but had to leave a vm for her to call back to schedule the install.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02867638 | Labor | Open | 2.5 | $275.00 | Jul 16, 2:40 PM |
| WL-02867639 | Labor | Open | 2 | $220.00 | Jul 16, 2:40 PM |
| WL-02867640 | Labor | Open | 2.25 | $247.50 | Jul 16, 2:40 PM |
| WL-02867641 | Travel | Open | 140 | $0.00 | Jul 16, 2:40 PM |
| WL-02867642 | Travel | Open | 140 | $0.00 | Jul 16, 2:40 PM |
| WL-02925750 | Labor | Open | 2 | $220.00 | Sep 4, 6:48 PM |
| WL-02925751 | Labor | Open | 5 | $550.00 | Sep 4, 6:48 PM |
| WL-02925752 | Labor | Open | 2.5 | $275.00 | Sep 4, 6:48 PM |
| WL-02925753 | Travel | Open | 140 | $0.00 | Sep 4, 6:48 PM |
| WL-02925754 | Travel | Open | 140 | $0.00 | Sep 4, 6:48 PM |
| WL-02925755 | Expenses | Open | 1 | $0.00 | Sep 4, 6:48 PM |
| WL-02925756 | Expenses | Open | 1 | $0.00 | Sep 4, 6:48 PM |
| WL-02973409 | Labor | Open | 2.5 | $275.00 | Oct 16, 4:35 PM |
| WL-02973410 | Labor | Open | 3.25 | $357.50 | Oct 16, 4:35 PM |
| WL-02973411 | Labor | Open | 2.5 | $275.00 | Oct 16, 4:35 PM |
| WL-02973412 | Travel | Open | 140 | $0.00 | Oct 16, 4:35 PM |
| WL-02973413 | Travel | Open | 140 | $0.00 | Oct 16, 4:35 PM |