09/25 Google map was used to calculate zone. 1st call of today, By accident, wrong date was set for miles it should be 09/25 instead on 09/27
Please assign to Maria Davis ARP to site is 59 miles. Zone 2
🔧Work Performed
09/25/2025 LC PM was completed per Agilent Checklist. System flushed with IPA-H2O. All tests passed. After PM, column was installed, flushed and stabilized, customer ran calibration sequence.
⚠️Problem Description
28R
SYS-LC-1260
Contract ends 04/19/2026 repair included
PM
PM only - customer supplies the UV lamp
G1310B
DEAB902255 1260 Isocratic Pump
G1362A
DEAA603417 1260 Refractive Index Detector
G1316A
DEACN19793 1260 Thermostatted Column Compartment
G1329B
DEAAC18193 1260 Standard Autosampler
📄Description
1260 Infinity Isocratic Pump
📞Call Description
SEP 2025 LC PM
Timeline
📞
▶
4
Case Linked May 21, 2:19 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01274559
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:a0hF00000028i6gIAA, Maria Davis
🚨28.0 business days
🗓️
▶
2
Status: Scheduled Jul 1, 10:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-08-22T15:00:00.000+0000
🚨27.0 business days
🔄
Status: Reschedule by Maria DavisAug 7, 12:22 PM
From:Scheduled
To:Reschedule
Duration in Previous:37d 1h
🚨17.0 business days
📅
▶
2
Dispatch Scheduled Sep 1, 8:44 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Maria Davis
From:Reschedule
To:Scheduled
Duration in Previous:25d 8h
📅
Dispatch Scheduled by Maria DavisSep 1, 9:04 PM
Scheduled For:2025-09-29T15:00:00.000+0000
🚨18.0 business days
🔧
Status: Tech On Site by Maria DavisSep 25, 11:00 AM
From:Scheduled
To:Tech On Site
Duration in Previous:23d 14h
⏳2.0 business days
🚗
Status: Tech Off Site by Maria DavisSep 27, 1:57 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:2d 2h
⏱️
7x Labor Added Sep 27, 2:44 PM
Type:Labor, Travel, Parts
Status:Open
Qty:2.5, 4, 53, 52, 1
✔️
▶
2
Status: Completed Sep 27, 3:06 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Maria Davis
From:Completed
To:Closed
Duration in Previous:1m
⏳1.0 business days
📄
Status: Ready to Bill by Hannah ShawSep 29, 4:13 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 1h
⚠️6.0 business days
📨
Status: Invoice Pending by Hannah ShawOct 6, 6:06 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:7d 1h
💰
Status: Invoiced by Hannah ShawOct 7, 1:54 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:19h 47m
🧾
Invoice Created Oct 7, 3:32 PM
Invoice Number:SM-243053
Bottlenecks
Assigned
Duration: 27.7 business days (threshold: 4.0 business hours)
Exceeded by 27.2 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Reschedule
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)