Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (2 biz days early)
🕐 Clock stopped: Completed (Sep 28, 2025)
▶ Clock Running
Status: Created
May 21 → May 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 21 → May 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Assigned
May 21 → Jul 1, 2025
27 business days (counted)
Running total: 27 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Jul 1 → Aug 7, 2025
26 business days (counted)
Running total: 53 of ? biz days used
17d
▶ Clock Running
Status: Reschedule
Aug 7 → Sep 2, 2025
17 business days (counted)
Running total: 70 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 19, 2025
13 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Sep 19 → Sep 23, 2025
2 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 23 → Sep 28, 2025
3 business days (counted)
Running total: 88 of ? biz days used
Created: May 21, 2025
Completed: Sep 28, 2025
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
May 21 → May 21
Created
▶ Running
0
0
May 21 → May 21
Ready for Scheduling
▶ Running
0
0
May 21 → Jul 1
Assigned
▶ Running
27
27
Jul 1 → Aug 7
Scheduled
▶ Running
26
53
Aug 7 → Sep 2
Reschedule
▶ Running
17
70
Sep 2 → Sep 19
Scheduled
▶ Running
13
83
Sep 19 → Sep 19
Tech On Site
▶ Running
0
83
Sep 19 → Sep 23
Tech Off Site
▶ Running
2
85
Sep 23 → Sep 28
Reschedule
▶ Running
3
88
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: May 21, 2025
Due: Sep 30, 2025
Completed: Sep 28, 2025 (2 days early)
⏱️
27.6d in Assigned
Longest Stage
🔄
10 transitions
Status Changes
⚠️
85.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
🎫
Case #00495035
6007748469
Closed
28R
SYS-LC-1260
Contract ends 04/19/2026 repair included
PM
G1329B
DEAAC18172 1260 Standard Autosampler
G1311B
DEAB707094 1260 Quaternary Pump
G1316A
DEACN19192 1260 Thermostatted Column Compartment
G1321B
DEABW06348 1260 Infinity Fluoresc. Detector Spectra
Contact
Miguel Magallanes
🚨
Primary Delay
27.6 days stuck in "Assigned"
⏱️
Total Delay
85.0 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
27.6d
/ 0.5d SLA
Scheduled
41.0d
/ 2.0d SLA
Reschedule
20.2d
/ 2.0d SLA
Tech Off Site
2.1d
/ 2.0d SLA
Ready to Bill
5.5d
/ 1.0d SLA
Invoice Pending
1.2d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
🔒
Internal CSA Notes
09/26 After FDL repaired all tests passed.
09/19 Google map was used to calculate zone,, Still can't access mService or email in the tablet, Joe got me a new certificate for VPN, will work on after PETNET service. to add parts in this WO MD
Please assign to Maria Davis ARP to site is 59 miles. Zone 2
🔧
Work Performed
09/26/2025 After FLD and pump repair, all tests passed.
09/19/2025 LC PM was completed per Agilent Checklist. Pump and degasser shows sing of corrosion. Customer mentioned that was a leak by the FLD. A repair SO 6008090000 and SO 600809065 were opened for the FLD and the pump.
⚠️
Problem Description
28R
SYS-LC-1260
Contract ends 04/19/2026 repair included
PM
G1329B
DEAAC18172 1260 Standard Autosampler
G1311B
DEAB707094 1260 Quaternary Pump
G1316A
DEACN19192 1260 Thermostatted Column Compartment
G1321B
DEABW06348 1260 Infinity Fluoresc. Detector Spectra
📄
Description
1260 Quaternary Pump
📞
Call Description
SEP 2025 LC PM
Timeline
📞
📋
Work Order:
WO-01274584
Type:
Preventive Maintenance
Priority:
PC
📅
From:
Entered, Ready for Scheduling
To:
Ready for Scheduling, Assigned
Duration in Previous:
0m
👷
Technician:
a0hF00000028i6gIAA, Maria Davis
📅
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
40d 19h
🔄
From:
Scheduled
To:
Reschedule
Duration in Previous:
37d 1h
🗓️
📅
Scheduled For:
2025-09-30T15:00:00.000+0000
🔧
From:
Scheduled, Tech On Site
To:
Tech On Site, Tech Off Site
Duration in Previous:
17d 21h, 0m
⏱️
Type:
Labor, Travel, Parts
Status:
Open
Qty:
2.5, 3, 56, 57, 1
🔄
From:
Tech Off Site
To:
Reschedule
Duration in Previous:
3d 23h
✔️
From:
Reschedule, Completed
To:
Completed, Closed
Duration in Previous:
4d 15h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 6h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
7d 1h
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
19h 47m
🧾
Invoice Number:
SM-243053
Bottlenecks
Assigned
Duration: 27.6 business days (threshold: 4.0 business hours)
Exceeded by 27.1 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Reschedule
Duration: 17.1 business days (threshold: 2.0 business days)
Exceeded by 15.1 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Tech Off Site
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.9 business hours
Reschedule
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (8)
Name
Type
Status
Qty
Amount
Date
WL-02943752
Labor
Open
2.5
$0.00
Sep 21, 7:41 AM
WL-02943753
Labor
Open
3
$456.00
Sep 21, 7:41 AM
WL-02943754
Labor
Open
2.5
$0.00
Sep 21, 7:41 AM
WL-02943755
Travel
Open
56
$359.00
Sep 21, 7:41 AM
WL-02943756
Travel
Open
57
$0.00
Sep 21, 7:41 AM
WL-02943757
Parts
Open
1
$0.00
Sep 21, 7:41 AM
WL-02943758
Parts
Open
1
$0.00
Sep 21, 7:41 AM
WL-02943759
Parts
Open
1
$0.00
Sep 21, 7:41 AM