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← WO Overview

WO-01276918 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Marion CI — 3269 NW 105th St, Ocala FL, 34475

Jun 2, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
✗ SLA Missed (60 biz days late)
Active: 80 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
▶ Clock Running
Status: Created
Jun 2 → Jun 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Ready for Scheduling
Jun 2 → Aug 8, 2025
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 8 → Aug 8, 2025
0 business days (counted)
Running total: 47 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Aug 8 → Aug 27, 2025
13 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Reschedule
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 27 → Sep 5, 2025
6 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 66 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 25, 2025
14 business days (counted)
Running total: 80 of ? biz days used
Created: Jun 2, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jun 2 → Jun 2 Created ▶ Running 0 0
Jun 2 → Aug 8 Ready for Scheduling ▶ Running 47 47
Aug 8 → Aug 8 Assigned ▶ Running 0 47
Aug 8 → Aug 27 Scheduled ▶ Running 13 60
Aug 27 → Aug 27 Reschedule ▶ Running 0 60
Aug 27 → Sep 5 Scheduled ▶ Running 6 66
Sep 5 → Sep 5 Reschedule ▶ Running 0 66
Sep 5 → Sep 25 Scheduled ▶ Running 14 80
Dispatch 0.0d
Coordinators 83.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
83.4 days
Over SLA
Billing
0.0 days
Created: Jun 2, 2025 Due: Sep 25, 2025 Completed: Sep 25, 2025 (on time)
📅
81.0 days Total Age
⏱️
48.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
77.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00497794
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=27916
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nicole Milford
Owner
Kimberly Hardison
Created
Jun 2, 2025
Work Orders from this Case (1)
WO-01276918 (current) Invoiced
Inspection • Yves Dessin
Created: Jun 2, 2025 • Closed: Sep 25, 2025
Completed with significant delays
Invoiced • 275 days old
🚨
Primary Delay 48.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 77.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
48.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
34.9d / 2.0d SLA
Reschedule
0.5d / 2.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/5/25 AJinerson - Received email back from POC Nicole Milford confirming tech visit for either 9/24 or 9/25. Sending email back confirming scheduling tech visit for Thursday, 9/25 with eta between 8am-10am.


9/5/25 AJinerson - Sent email to POC Nicole offering tech visit week of 9/22-9/26 asking which date works best for them to reschedule.


9/5/25 AJinerson - We are needing to reschedule this again, confirmed w/ tech SUP due to cleared tech is traveling to Miami area to help cover HCP repairs while other local tech is out of state.


8/27/25 AJinerson - Sent email back to POC Nicole confirming tech visit for Weds. 9/10 with eta between 9am-11am.


8/27/25 AJinerson - Received email back from POC Nicole confirming scheduling for 9/10 or 9/11 (either date).


8/27/25 AJinerson - Sent email to Nicole offering tech visit week of 9/8-9/12 asking which date works best for them.


8/27/25 AJinerson - Called and spoke with Nicole regarding needing to reschedule. Nicole requested an email to please be sent to her with dates available and they will let us know which date works best for them. 

(Needing to reschedule due to tech traveling to Pensacola to cover GE Bed site for other tech, SUP/FOM aware of missing SLA),


8/8/25 AJinerson - Email confirmation to Nicole for tech visit per request.

8/8/25 AJinerson - Called POC Nicole and offered tech visit week of 8/25. They requested to schedule for Sept. since Nicole will be on leave end of August. Confirmed tech visit for Weds. 9/3 between 9am-11am. 

🔧 Work Performed
Arrived at site Inspected and. Calibration verified 27 devices All 27 devices passed Returned all back to service
🔍 Technician Findings
Arrived at site Inspected and. Calibration verified 27 devices All 27 devices passed Returned all back to service
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=27916

Timeline

📞
Case Linked Jun 2, 1:00 AM
Case Number: 00497794
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jun 2, 11:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 48.0 business days
👷
▶
4 Technician Assigned Aug 8, 11:51 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 67d 0h
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-03T13:00:00.000+0000
🚨 14.0 business days
🔄
Status: Reschedule by Abby Jinerson Aug 27, 1:54 PM
From: Scheduled
To: Reschedule
Duration in Previous: 19d 1h
📅
▶
2 Dispatch Scheduled Aug 27, 4:28 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Reschedule
To: Scheduled
Duration in Previous: 2h 34m
⚠️ 6.9 business days
🔄
Status: Reschedule by Abby Jinerson Sep 5, 2:50 PM
From: Scheduled
To: Reschedule
Duration in Previous: 8d 22h
🗓️
▶
2 Status: Scheduled Sep 5, 4:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-25T13:00:00.000+0000
⚠️ 8.0 business days
💵
2x Expenses Added Sep 16, 2:02 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.0 business days
⏱️
▶
2 6x Labor Added Sep 25, 3:45 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 19d 23h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Sep 29, 9:53 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 30, 9:29 PM
Invoice Number: SM-242267

Bottlenecks

Ready for Scheduling
Duration: 48.0 business days (threshold: 1.0 business days)
Exceeded by 47.0 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Scheduled
Duration: 14.5 business days (threshold: 2.0 business days)
Exceeded by 12.5 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00497794
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
Sep 25, 9:00 AM
Created
Jun 2, 11:25 AM
Invoice #
SM-242267

Work Details (8)

Name Type Status Qty Amount Date
WL-02937336 Expenses Open 1 $0.00 Sep 16, 2:02 PM
WL-02937337 Expenses Open 1 $0.00 Sep 16, 2:02 PM
WL-02949389 Labor Open 5 $1,195.00 Sep 25, 3:45 PM
WL-02949390 Labor Open 1 $0.00 Sep 25, 3:45 PM
WL-02949391 Labor Open 3 $0.00 Sep 25, 3:45 PM
WL-02949392 Travel Open 25 - Sep 25, 3:45 PM
WL-02949393 Travel Open 170 - Sep 25, 3:45 PM
WL-02949394 Expenses Open 1 $0.00 Sep 25, 3:45 PM

Details