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← WO Overview

WO-01278377 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Stanford University — 1201 Welch Rd, Stanford CA, 94305

Jun 10, 2025 → Sep 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (17 biz days early)
Active: 60 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
▶ Clock Running
Status: Created
Jun 10 → Jun 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 10 → Jun 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 10 → Jun 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
60d
▶ Clock Running
Status: Scheduled
Jun 10 → Sep 5, 2025
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 60 of ? biz days used
Created: Jun 10, 2025 Completed: Sep 5, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 10 → Jun 10 Created ▶ Running 0 0
Jun 10 → Jun 10 Ready for Scheduling ▶ Running 0 0
Jun 10 → Jun 10 Assigned ▶ Running 0 0
Jun 10 → Sep 5 Scheduled ▶ Running 60 60
Sep 5 → Sep 5 Tech On Site ▶ Running 0 60
Dispatch 0.0d
Coordinators 61.2d
Field Work 0.5d
Billing 12.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
61.2 days
Over SLA
Field Work
0.5 days
Billing
12.3 days
Over SLA
Created: Jun 10, 2025 Due: Sep 30, 2025 Completed: Sep 5, 2025 (25 days early)
📅
61.0 days Total Age
⏱️
60.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
70.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00500435
6007805945
Closed
29C SYS-GC-8890 Contract ends 12/31/2025 repair included PM G4513A CN19350098 7693A Autoinjector G3540A US1940A022 Agilent 8890 GC System Custom
Priority
High
Origin
Web
Reason
New Case
Contact
Regie Ledesma
Owner
Leona Coonrod
Created
Jun 10, 2025
Work Orders from this Case (1)
WO-01278377 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Jun 10, 2025 • Closed: Sep 5, 2025
Completed with significant delays
Invoiced • 267 days old
🚨
Primary Delay 60.4 days stuck in "Scheduled"
⏱️
Total Delay 70.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.8d / 0.5d SLA
Scheduled
60.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
12.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10 June 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 21 miles. Zone 1

🔧 Work Performed
Completed GC PM.
⚠️ Problem Description
29C SYS-GC-8890 Contract ends 12/31/2025 repair included PM G4513A CN19350098 7693A Autoinjector G3540A US1940A022 Agilent 8890 GC System Custom
📄 Description
Agilent - 8890 GC System Custom
📞 Call Description
SEP 2025 GC PM

Timeline

📞
▶
4 Case Linked Jun 10, 10:13 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01278377
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
📅
▶
2 Dispatch Scheduled Jun 10, 4:54 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Larry Alberty
From: Assigned
To: Scheduled
Duration in Previous: 6h 40m
🚨 60.9 business days
🔧
Status: Tech On Site by Larry Alberty Sep 5, 11:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 86d 18h
🔩
▶
3 4x Parts Added Sep 5, 3:22 PM
4x Parts Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 4
✔️
Status: Completed by Larry Alberty
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 16m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 5, 5:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 56m
🚨 12.8 business days
📨
Status: Invoice Pending by Hannah Shaw Sep 23, 9:21 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 15h
💰
Status: Invoiced by Hannah Shaw Sep 23, 9:26 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.0 business days
🧾
Invoice Created Sep 24, 10:40 AM
Invoice Number: SM-241753

Bottlenecks

Assigned
Duration: 6.7 business hours (threshold: 4.0 business hours)
Exceeded by 2.7 business hours
Scheduled
Duration: 60.4 business days (threshold: 2.0 business days)
Exceeded by 58.4 business days
Ready to Bill
Duration: 12.3 business days (threshold: 1.0 business days)
Exceeded by 11.3 business days

🔗 Related Artifacts

📞
Case 00500435
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Sep 5, 8:00 AM
Created
Jun 10, 10:13 AM
Invoice #
SM-241753

Work Details (7)

Name Type Status Qty Amount Date
WL-02926915 Parts Open 1 $0.00 Sep 5, 3:22 PM
WL-02926916 Parts Open 1 $0.00 Sep 5, 3:22 PM
WL-02926918 Travel Open 20 $0.00 Sep 5, 3:23 PM
WL-02926917 Travel Open 20 $180.00 Sep 5, 3:23 PM
WL-02926930 Labor Open 1 $0.00 Sep 5, 3:27 PM
WL-02926928 Labor Open 1 $0.00 Sep 5, 3:27 PM
WL-02926929 Labor Open 4 $285.00 Sep 5, 3:27 PM

Details