Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Nov 26, 2025
✓ SLA Met (6 biz days early)
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Jun 10 → Jun 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 10 → Jun 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
57d
▶ Clock Running
Status: Assigned
Jun 10 → Sep 2, 2025
57 business days (counted)
Running total: 57 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 28, 2025
18 business days (counted)
Running total: 75 of ? biz days used
24d
▶ Clock Running
Status: Reschedule
Sep 28 → Nov 2, 2025
24 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 2 → Nov 14, 2025
9 business days (counted)
Running total: 108 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 18, 2025
2 business days (counted)
Running total: 110 of ? biz days used
Created: Jun 10, 2025
Completed: Nov 18, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 10 → Jun 10
Created
▶ Running
0
0
Jun 10 → Jun 10
Ready for Scheduling
▶ Running
0
0
Jun 10 → Sep 2
Assigned
▶ Running
57
57
Sep 2 → Sep 28
Scheduled
▶ Running
18
75
Sep 28 → Nov 2
Reschedule
▶ Running
24
99
Nov 2 → Nov 14
Scheduled
▶ Running
9
108
Nov 14 → Nov 18
Tech On Site
▶ Running
2
110
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: Jun 10, 2025
Due: Nov 26, 2025
Completed: Nov 18, 2025 (8 days early)
⏱️
56.9d in Assigned
Longest Stage
🔄
9 transitions
Status Changes
⚠️
107.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
🎫
Case #00500588
6007690663
Closed
28R
SYS-GM-5977T
Contract ends 03/28/2026 repair included
PM
G4513AR
CN15200095 Agilent Cert. Pre-owned 7693A Injector
G7081C
US2234RA35 5977C Std Turbo EI Mainframe
G2790A
US2302C003 Agilent 8860 GC System Custom
🚨
Primary Delay
56.9 days stuck in "Assigned"
⏱️
Total Delay
107.1 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
56.9d
/ 0.5d SLA
Scheduled
28.0d
/ 2.0d SLA
Reschedule
24.0d
/ 2.0d SLA
Tech On Site
2.4d
/ 1.0d SLA
Ready to Bill
4.4d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
📅 Events (1)
🔒
Internal CSA Notes
11/14 Having 2 system no communicate is unpractical and some times is confusing what has been done or dont. Tablet, Laptop, cell phone and deliver service. Cant closebecause need to add parts to match mservice. MD
11/14 Travel, mileage and zone are on WO-01257760
MD
Please assign to Maria Davis ARP to site is 230 miles. Zone 5
🔧
Work Performed
11/14/2025 GCMCS PM was completed per Agilent. MS was tuned and vented. Ion source was cleaned, mechanical pump was found leaking and d a repair SO 6008214667 was created. GC parts and gas filters were replaced. System was pumped down and stabilized for sometime. No air leak, N2 and H2O were above the limit. New pump will be replaced after delivery.
⚠️
Problem Description
28R
SYS-GM-5977T
Contract ends 03/28/2026 repair included
PM
G4513AR
CN15200095 Agilent Cert. Pre-owned 7693A Injector
G7081C
US2234RA35 5977C Std Turbo EI Mainframe
G2790A
US2302C003 Agilent 8860 GC System Custom
📄
Description
Gas Chromatograph/Mass Spectrometer (for contract purposes only)
📞
Call Description
NOV 2025 GC PM
📅
WO-01278483 - Preventive Maintenance - GCMS - Smackover - Martin Operating Partnership LP
Nov 12, 2025 12:00pm – 6:00pm
Work Order: WO-01278483
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6007690663
Location: Martin Operating Partnership LP
Address: 484 E 6th St, Smackover, AR 71762
Manufacturer: Agilent Technologies
Model #: GCMS
Serial #: US2302C003
Contact Name: Justin May
Contact Phone: 870 881 8700
Timeline
📞
📋
Work Order:
WO-01278483
Type:
Preventive Maintenance
Priority:
PC
📅
From:
Entered, Ready for Scheduling
To:
Ready for Scheduling, Assigned
Duration in Previous:
0m
👷
Technician:
a0hF00000028i6gIAA, Maria Davis
🗓️
📅
Scheduled For:
2025-09-29T16:00:00.000+0000
📅
Scheduled For:
2025-10-01T15:00:00.000+0000
🔄
From:
Scheduled
To:
Reschedule
Duration in Previous:
26d 13h
🗓️
📅
Scheduled For:
2025-11-12T17:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
11d 20h
⏱️
Type:
Labor
Status:
Open
Qty:
4.5
🔩
Type:
Parts
Status:
Open
Qty:
1
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
3d 12h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
17h 37m
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
2m
Bottlenecks
Assigned
Duration: 56.9 business days (threshold: 4.0 business hours)
Exceeded by 56.4 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Reschedule
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Tech On Site
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Scheduled
Nov 12, 12:00 PM
Work Details (4)
Name
Type
Status
Qty
Amount
Date
WL-03009055
Labor
Open
4.5
$570.00
Nov 15, 9:42 PM
WL-03009093
Parts
Open
1
$0.00
Nov 16, 6:14 AM
WL-03009094
Parts
Open
1
$0.00
Nov 16, 6:14 AM
WL-03009095
Parts
Open
1
$0.00
Nov 16, 6:14 AM