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WO-01278485 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Martin Operating Partnership LP — 484 E 6th St, Smackover AR, 71762

Jun 10, 2025 → Nov 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 26, 2025
✓ SLA Met (8 biz days early)
Active: 108 biz days
🕐 Clock stopped: Tech Off Site (Nov 14, 2025)
▶ Clock Running
Status: Created
Jun 10 → Jun 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 10 → Jun 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
57d
▶ Clock Running
Status: Assigned
Jun 10 → Sep 2, 2025
57 business days (counted)
Running total: 57 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 28, 2025
18 business days (counted)
Running total: 75 of ? biz days used
24d
▶ Clock Running
Status: Reschedule
Sep 28 → Nov 2, 2025
24 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 2 → Nov 13, 2025
8 business days (counted)
Running total: 107 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 108 of ? biz days used
Created: Jun 10, 2025 Tech Off Site: Nov 14, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 10 → Jun 10 Created ▶ Running 0 0
Jun 10 → Jun 10 Ready for Scheduling ▶ Running 0 0
Jun 10 → Sep 2 Assigned ▶ Running 57 57
Sep 2 → Sep 28 Scheduled ▶ Running 18 75
Sep 28 → Nov 2 Reschedule ▶ Running 24 99
Nov 2 → Nov 13 Scheduled ▶ Running 8 107
Nov 13 → Nov 14 Tech On Site ▶ Running 1 108
Dispatch 0.0d
Coordinators 107.9d
Field Work 2.1d
Billing 5.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
107.9 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
5.7 days
Over SLA
Created: Jun 10, 2025 Due: Nov 26, 2025 Completed: Nov 16, 2025 (10 days early)
📅
108.7 days Total Age
⏱️
56.9d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
106.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00500594
6007739202
Closed
28R SYS-GC-7890-E Contract ends 05/04/2026 repair included PM G3440B CN15273011 Agilent 7890B Series GC Custom G4556A CN15310004 7697A Headspace Sampler, 12 Vial
Priority
High
Origin
Web
Reason
New Case
Contact
Amanda Smith
Owner
Leona Coonrod
Created
Jun 10, 2025
Work Orders from this Case (1)
WO-01278485 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Jun 10, 2025 • Closed: Nov 15, 2025
Completed with significant delays
Invoiced • 267 days old
🚨
Primary Delay 56.9 days stuck in "Assigned"
⏱️
Total Delay 106.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
56.9d / 0.5d SLA
Scheduled
27.0d / 2.0d SLA
Reschedule
24.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
5.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/15 Part still can't be added in SM

M.D.



11/13 First call of today. System name: TOGA. WO can't be close until hotel bill. And email was sent to add part in SM





MD


Google map was used to calculate zone. MD



Please assign to Maria Davis ARP to site is 230 miles. Zone 5

🔧 Work Performed
11/13/2025 GCHS PM was completed per Agilent. GCHS parts were replaced. All tests passed. Columns reinstalled and conditioned for some time. Customer will run samples on 11/14.
⚠️ Problem Description
28R SYS-GC-7890-E Contract ends 05/04/2026 repair included PM G3440B CN15273011 Agilent 7890B Series GC Custom G4556A CN15310004 7697A Headspace Sampler, 12 Vial
📄 Description
Agilent 7890B Series GC Custom
📞 Call Description
NOV 2025 GC PM

Timeline

📞
▶
4 Case Linked Jun 10, 2:07 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01278485
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Maria Davis
🚨 57.0 business days
🗓️
▶
2 Status: Scheduled Sep 1, 8:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-10-02T14:00:00.000+0000
🚨 19.0 business days
🔄
Status: Reschedule by Maria Davis Sep 28, 10:04 AM
From: Scheduled
To: Reschedule
Duration in Previous: 26d 13h
🚨 24.0 business days
📅
▶
2 Dispatch Scheduled Nov 2, 1:04 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Maria Davis
From: Reschedule
To: Scheduled
Duration in Previous: 35d 4h
⚠️ 8.0 business days
🔧
Status: Tech On Site by Maria Davis Nov 13, 1:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 0h
🚗
Status: Tech Off Site by Maria Davis Nov 13, 9:56 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 49m
⏱️
7x Labor Added Nov 13, 10:14 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5, 5.5, 1, 230, 20
🔩
3x Parts Added Nov 13, 10:22 PM
Type: Parts
Status: Open
Qty: 1
⏳ 1.2 business days
✔️
Status: Completed by Maria Davis Nov 15, 8:34 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1d 22h, 0m
⏳ 1.0 business days
🔩
Parts Added Nov 17, 9:01 AM
Type: Parts
Status: Open
Qty: 1
📄
Status: Ready to Bill by Hannah Shaw Nov 17, 1:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
⚠️ 6.0 business days
📨
▶
2 Status: Invoice Pending Nov 24, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 8.7 business days
🧾
Invoice Created Dec 8, 5:11 PM
Invoice Number: 247473

Bottlenecks

Assigned
Duration: 56.9 business days (threshold: 4.0 business hours)
Exceeded by 56.4 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Reschedule
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days

🔗 Related Artifacts

📞
Case 00500594
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Nov 13, 9:00 AM
Created
Jun 10, 2:08 PM
Invoice #
247473

Work Details (11)

Name Type Status Qty Amount Date
WL-03006921 Labor Open 5 $0.00 Nov 13, 10:14 PM
WL-03006922 Labor Open 5.5 $456.00 Nov 13, 10:14 PM
WL-03006923 Labor Open 1 $0.00 Nov 13, 10:14 PM
WL-03006924 Expenses Open 1 $225.00 Nov 13, 10:14 PM
WL-03006925 Expenses Open 1 $0.00 Nov 13, 10:14 PM
WL-03006926 Travel Open 230 $1,077.00 Nov 13, 10:14 PM
WL-03006927 Travel Open 20 $0.00 Nov 13, 10:14 PM
WL-03006940 Parts Open 1 $0.00 Nov 13, 10:22 PM
WL-03006941 Parts Open 1 $0.00 Nov 13, 10:22 PM
WL-03006942 Parts Open 1 $0.00 Nov 13, 10:22 PM
WL-03009645 Parts Open 1 $0.00 Nov 17, 9:01 AM

Details