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← WO Overview

WO-01278891 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Virtual Tech - Field Repair • P3

📍 ADCS - 401/402 - Meridian — 9570 Kingston Court Suite 100, Englewood CO, 80112

Jun 11, 2025 → Sep 24, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jun 16, 2025
✗ SLA Missed (54 biz days late)
Active: 57 biz days
Paused: 14 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Jun 11 → Jun 11, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jun 11 → Jun 18, 2025
5 business days (not counted)
▶ Clock Running
Status: Reschedule
Jun 18 → Jun 18, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Jun 18 → Jun 18, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 23, 2025
2 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Jun 23 → Jun 23, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Completed
Jun 23 → Jun 23, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Incomplete
Jun 23 → Jun 23, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jun 23 → Jun 25, 2025
2 business days (not counted)
▶ Clock Running
Status: Reschedule
Jun 25 → Jun 26, 2025
1 business day (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Assigned
Jun 26 → Jul 3, 2025
5 business days (counted)
Running total: 8 of 3 biz days used
▶ Clock Running
Status: Scheduled
Jul 3 → Jul 9, 2025
3 business days (counted)
Running total: 11 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 11 of 3 biz days used
▶ Clock Running
Status: Reschedule
Jul 9 → Jul 11, 2025
2 business days (counted)
Running total: 13 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jul 11 → Jul 15, 2025
2 business days (not counted)
▶ Clock Running
Status: Reschedule
Jul 15 → Jul 17, 2025
2 business days (counted)
Running total: 15 of 3 biz days used
▶ Clock Running
Status: Assigned
Jul 17 → Jul 17, 2025
0 business days (counted)
Running total: 15 of 3 biz days used
▶ Clock Running
Status: Scheduled
Jul 17 → Jul 18, 2025
1 business day (counted)
Running total: 16 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Jul 18 → Jul 18, 2025
0 business days (counted)
Running total: 16 of 3 biz days used
▶ Clock Running
Status: Reschedule
Jul 18 → Jul 21, 2025
1 business day (counted)
Running total: 17 of 3 biz days used
7d
▶ Clock Running
Status: Scheduled
Jul 21 → Jul 30, 2025
7 business days (counted)
Running total: 24 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 24 of 3 biz days used
▶ Clock Running
Status: Completed
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 24 of 3 biz days used
7d
▶ Clock Running
Status: Incomplete
Jul 30 → Aug 8, 2025
7 business days (counted)
Running total: 31 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Aug 8 → Aug 11, 2025
1 business day (counted)
Running total: 32 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 11 → Aug 14, 2025
3 business days (not counted)
▶ Clock Running
Status: Reschedule
Aug 14 → Aug 19, 2025
3 business days (counted)
Running total: 35 of 3 biz days used
▶ Clock Running
Status: Scheduled
Aug 19 → Aug 25, 2025
4 business days (counted)
Running total: 39 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 39 of 3 biz days used
▶ Clock Running
Status: Completed
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 39 of 3 biz days used
▶ Clock Running
Status: Incomplete
Aug 25 → Sep 2, 2025
5 business days (counted)
Running total: 44 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 44 of 3 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Sep 2 → Sep 4, 2025
2 business days (not counted)
▶ Clock Running
Status: Reschedule
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 44 of 3 biz days used
▶ Clock Running
Status: Assigned
Sep 4 → Sep 10, 2025
4 business days (counted)
Running total: 48 of 3 biz days used
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 49 of 3 biz days used
▶ Clock Running
Status: Entered
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 49 of 3 biz days used
▶ Clock Running
Status: Assigned
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 49 of 3 biz days used
8d
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 23, 2025
8 business days (counted)
Running total: 57 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 57 of 3 biz days used
Created: Jun 11, 2025 Completed: Sep 23, 2025
Business Days Used 57 / 3
0 3d budget +54d over
Show SLA Clock Detail (40 periods)
Period Status Clock Biz Days Running Total
Jun 11 → Jun 11 Created ▶ Running 0 0 / 3
Jun 11 → Jun 18 Awaiting Parts ⏸ Paused 5 —
Jun 18 → Jun 18 Reschedule ▶ Running 0 0 / 3
Jun 18 → Jun 18 Assigned ▶ Running 0 0 / 3
Jun 18 → Jun 23 Scheduled ▶ Running 2 2 / 3
Jun 23 → Jun 23 Tech On Site ▶ Running 0 2 / 3
Jun 23 → Jun 23 Completed ▶ Running 0 2 / 3
Jun 23 → Jun 23 Incomplete ▶ Running 0 2 / 3
Jun 23 → Jun 25 Awaiting Parts ⏸ Paused 2 —
Jun 25 → Jun 26 Reschedule ▶ Running 1 3 / 3
Jun 26 → Jul 3 Assigned ▶ Running 5 8 / 3
Jul 3 → Jul 9 Scheduled ▶ Running 3 11 / 3
Jul 9 → Jul 9 Tech On Site ▶ Running 0 11 / 3
Jul 9 → Jul 11 Reschedule ▶ Running 2 13 / 3
Jul 11 → Jul 15 Awaiting Parts ⏸ Paused 2 —
Jul 15 → Jul 17 Reschedule ▶ Running 2 15 / 3
Jul 17 → Jul 17 Assigned ▶ Running 0 15 / 3
Jul 17 → Jul 18 Scheduled ▶ Running 1 16 / 3
Jul 18 → Jul 18 Tech On Site ▶ Running 0 16 / 3
Jul 18 → Jul 21 Reschedule ▶ Running 1 17 / 3
Jul 21 → Jul 30 Scheduled ▶ Running 7 24 / 3
Jul 30 → Jul 30 Tech On Site ▶ Running 0 24 / 3
Jul 30 → Jul 30 Completed ▶ Running 0 24 / 3
Jul 30 → Aug 8 Incomplete ▶ Running 7 31 / 3
Aug 8 → Aug 11 L2 Screening ▶ Running 1 32 / 3
Aug 11 → Aug 14 Awaiting Parts ⏸ Paused 3 —
Aug 14 → Aug 19 Reschedule ▶ Running 3 35 / 3
Aug 19 → Aug 25 Scheduled ▶ Running 4 39 / 3
Aug 25 → Aug 25 Tech On Site ▶ Running 0 39 / 3
Aug 25 → Aug 25 Completed ▶ Running 0 39 / 3
Aug 25 → Sep 2 Incomplete ▶ Running 5 44 / 3
Sep 2 → Sep 2 L2 Screening ▶ Running 0 44 / 3
Sep 2 → Sep 4 Awaiting Parts ⏸ Paused 2 —
Sep 4 → Sep 4 Reschedule ▶ Running 0 44 / 3
Sep 4 → Sep 10 Assigned ▶ Running 4 48 / 3
Sep 10 → Sep 11 Scheduled ▶ Running 1 49 / 3
Sep 11 → Sep 11 Entered ▶ Running 0 49 / 3
Sep 11 → Sep 11 Assigned ▶ Running 0 49 / 3
Sep 11 → Sep 23 Scheduled ▶ Running 8 57 / 3
Sep 23 → Sep 23 Tech On Site ▶ Running 0 57 / 3
Dispatch 1.7d
Material Management 17.7d
Coordinators 55.9d
Field Work 3.1d
Incomplete 13.1d (excluded)
Billing 4.0d
✗ SLA Missed
Dispatch
1.7 days
Over SLA
Material Management
17.7 days
Over SLA
Coordinators
55.9 days
Over SLA
Field Work
3.1 days
Over SLA
Incomplete (excluded from total)
13.1 days
Billing
4.0 days
Over SLA
Created: Jun 11, 2025 Due: Sep 11, 2025 Completed: Sep 24, 2025 (12 days late)
📅
72.0 days Total Age
⏱️
8.9d in Scheduled Longest Stage
🔄
42 transitions Status Changes
⚠️
38.9d over Total Delay
📦
5 orders, 0 quotes Parts & Quotes
📝
60 lines Work Details
🚩
7 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
7 On-Site Visits (7 reschedules)
7 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Andrew Przybyla — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 23, 2025
Visit 2 Jul 9, 2025
Visit 3 Jul 30, 2025
Visit 4 Aug 24, 2025
Visit 5 Aug 25, 2025
Visit 6 Sep 22, 2025
Visit 7 Sep 23, 2025

AI Analysis

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🎫
Case #00501049
WO-01278891 - Incomplete * Please update WO w/o quote per Scott Berry
Closed
Hi the site is advance dermatology and cosmetic surgery. In Englewood Co. asset ID 6314827 a Burton outpatient II light. The fuse on is blown and will need a replacement. There may be a short in the ceiling assy. or the arm coming down from ceiling. Parts needed 1 1009950 1 6000153 1 6000051 9/2 new parts needed Please quote1 hrs labor plus travel 1 - 6000147 https://shop.burtonmedical.com/Drift-Kit 1- https://shop.burtonmedical.com/Ceiling-Extension-Arm
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lauren Asby
Owner
Shelby Robinson
Created
Jun 11, 2025
Work Orders from this Case (1)
WO-01278891 (current) Invoiced
Virtual Tech - Field Repair • Andrew Przybyla
Created: Jun 11, 2025 • Closed: Sep 24, 2025
Completed with significant delays
Invoiced • 266 days old
🚨
Primary Delay 8.9 days stuck in "Scheduled"
⏱️
Total Delay 38.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
17.7d / 3.0d SLA
Reschedule
13.4d / 2.0d SLA
Assigned
11.1d / 0.5d SLA
Scheduled
31.4d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Completed
1.5d / 1.0d SLA
Incomplete
13.1d
L2 Screening
1.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Correction Needed
2.0d
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/17/25 CDempsey- ***Same Day Closure...wo kept open to add travel expenses.

9/26/25 DPatton - Part w/ no price; emailed MM


9/23 APrzybyla - Tech needs to keep WO open to add travel expenses.

9/11 KKelch called Lauren to reschedule for 9/22 between 3 and 4 pm, she asked for 9/23 between 9 and 10 am. Customer confirmed. 

9/11/25 CDempsey- Thurman spoke to customer and they purchased a new light.

9/10 KKelch called Lauren to schedule for 9/11 between 9 and 10 am. Customer confirmed. 

9/10 KKelch called Lauren to schedule for tomorrow between 9 and 10 am. Left VM. 

9/8 KKelch called Lauren to schedule for 9/10 between 12 and 1 pm. Left VM. 

9/5/2025 Sramen - parts ETA 9/8. Updated due date.

9/4 KKelch waiting for ETA to update prior to scheduling

09/02/2025 SRobinson- Sending WO to L2 per case 00501049 for parts to be ordered.


"Hi the site is advance dermatology and cosmetic surgery. In Englewood Co. asset ID 6314827 a Burton outpatient II light. The fuse on is blown and will need a replacement. There may be a short in the ceiling assy. or the arm coming down from ceiling.


Parts needed

1 1009950

1 6000153

1 6000051"


8/19/2025 Sramen - updated due date parts delivered 8/15. updated delay code to tech unavail.

8/19 KKelch scheduled per logged email from Lauren

8/19 KKelch called Lauren to schedule for 8/25 between 8 and 9 am. Left VM, sent email. 

8/8/2025jsells

per Teams message from Ashley -This case does not need quote per Scott Berry.. the WO just needs updated and moved to L2 screening..

7/21 KKelch called Lauren to let her know that we will not need the breaker shut off and can do it on 7/30 between 1 and 2 pm. Customer confirmed. 

7/21 KKelch called Lauren to schedule for 7/30 between 1 and 2 pm. She asked for 8/8 between 12 and 1 pm. Customer confirmed. 

7/17 KKelch Lauren called me back to schedule for 7/18 between 11:30 and 12:30 pm. Customer confirmed. Call logged on WO-01278744

7/17 KKelch called Lauren to schedule for today between 3:30 and 4:30 pm. Left info. Call logged on WO-01278891

7/16/2025 Sramen - updated due date and cleared delay code. Parts are expected to arrive tomorrow.


7/10/25 CDempsey- emailed tech support regarding concerns.

7/3/25 RCook- Found WO has been scheduled and confirmed with customer but not in scheduled status. Placed WO in scheduled status based off of notes from 7/2/25 from KHensley.


7/2 KHensley Lauren called me back to schedule for 7/10 between 3 and 4 pm. Customer confirmed. 

7/2 KHensley called Lauren to schedule for 7/10 between 3 and 4 pm. Left VM. 

7/1 KHensley called Lauren to schedule for 7/8 between 4 and 5 pm. Left VM. 

7/1 KHensley-still waiting on parts to ship on WO-01278744 prior to scheduling

6/30/25 CDempsey- still waiting on parts for other wo.

6/26 KHensley waiting for parts to ship on WO-01278744 prior to scheduling

6/23 JMartinez- Travel is entered on WO-01278744. This unit will require part# SKU: 6000052. Located part on https://shop.burtonmedical.com/Extension-Arm-Switch-Assembly.


6/18 KHensley added to previously scheduled date

🔧 Work Performed
Verified the customer received all parts. The fuses that were delivered are the wrong size. Added pictures. Verified the existing fuse had blown due to not being a time delay fuse. Traveled to the local hardware store and purchased the correct 3A 250 slow burn fuse. Added the shipped fuses into my trunk stock. Installed the replacement fuse and verified operation. The exam light came on but soon after had shut off. Removed the top cover and verified continuity on the cables. PASS. I removed the on and off switch and noticed that the connections are damaged. This unit will require part# SKU: 6000052. Located part on internet Burton Medical. Reviewed repair with the customer. 7-9-25 No replacement fuses sent to site. need to shut off power to room. Staff advised no, patients in rooms and breaker box is not labeled. Advised that I can reschedule when office is not busy. Update 7/30/2025 - Tech arrived on site and was handed the parts for the switch and fuses. After taking the switch out, tech noticed that the wires inside the down tube were twisted. Tech removed the 4 set screws and took the light down and found that none of the wires were connected, and that the Blue wire has a burn mark on the connector. Tech talked to Wendy and Wendy said to put the light back up and put in Needs Follow up. She will try and get an approval for my parts. Tech put the light back up but did not connect any wires. Tech took photo and attached them to WO. Update 8/25/2025 - Tech arrived on site and was handed the parts that were sent to customer. Tech started by removing the light and changing out the wire harness and replacing the transformer. When tech started replacing the Head Arm, tech noticed that the Extension Arm was stripped and it also needs to be replaced. Tech showed the customer and she said it's fine. Update 9/23/2025 - Tech arrived on site and was handed the parts that were ordered to complete the light job. After installing the new parts, tech ran into some trouble having the light come on, tech called Keith at Level 2 support, and he said to call Burton Medical. Tech called Ed at Burton Medical and told him what was going on and the light not turning on. Ed talked to tech and had tech send over some photos, and he saw the problem right away. After talking to ED the light came on. Tech showed the POC, and she was pleased to have the light working again.
🔍 Technician Findings
Asset 6314827 is on site and the serial number verified. This unit requires a replacement 3A 250V slow burn fuse. Fuses have been shipped to the customers site. 7-9-25 wire harness for switch shipped to site.
⚠️ Problem Description
Hi the site is advance dermatology and cosmetic surgery. In Englewood Co. asset ID 6314827 a Burton outpatient II light. The fuse on is blown and will need a replacement. There may be a short in the ceiling assy. or the arm coming down from ceiling. https://www.ebiotrack.com/workorder.php?wo=66062

Timeline

📞
Case Linked Jun 11, 2:58 PM
Case Number: 00501049
Subject: WO-01278891 - Incomplete * Please update WO w/o quote per Scott Berry
Status: Closed
📋
▶
3 Work Order Created Jun 11, 5:24 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00076605
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
⚠️ 5.8 business days
🔄
▶
2 Status: Reschedule Jun 18, 8:36 AM
Status: Reschedule → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
▶
2 Status: Assigned Jun 18, 9:08 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Jonathan Martinez
📅
▶
2 Dispatch Scheduled Jun 18, 9:46 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 38m
⏳ 3.0 business days
🔧
Status: Tech On Site by Jonathan Martinez Jun 23, 12:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 3h
💵
▶
3 Expenses Added Jun 23, 1:01 PM
Expenses Added → Status: Completed → Labor Added
✔️
Status: Completed by Jonathan Martinez
From: Tech On Site
To: Completed
Duration in Previous: 7m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
⚠️
▶
2 Status: Incomplete Jun 23, 1:50 PM
Status: Incomplete → Parts Requested
📦
Parts Requested
Order: 00077106
Status: Closed
⏳ 3.0 business days
🔩
▶
2 Parts Added Jun 25, 9:07 AM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Ashlee Stuckert
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 19h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jun 26, 11:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule
To: Assigned
Duration in Previous: 1d 2h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Jul 3, 9:01 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-07-10T21:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Jul 9, 1:33 PM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Michael Morris
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 4h
🔩
▶
3 Parts Added Jul 9, 3:14 PM
Parts Added → Status: Reschedule → 3x Labor Added
🔄
Status: Reschedule by Michael Morris
From: Tech On Site
To: Reschedule
Duration in Previous: 1h 40m
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 1.5, 52
⏳ 3.0 business days
📦
▶
2 Parts Requested Jul 11, 11:30 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: Reschedule
To: Awaiting Parts
Duration in Previous: 1d 20h
⏳ 3.0 business days
🔩
▶
2 Parts Added Jul 15, 8:54 AM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittney Burba
From: Awaiting Parts
To: Reschedule
Duration in Previous: 3d 21h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jul 17, 12:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule
To: Assigned
Duration in Previous: 2d 3h
📅
▶
2 Dispatch Scheduled Jul 17, 4:49 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4h 8m
🔧
Status: Tech On Site by Andrew Przybyla Jul 18, 2:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21h 11m
🔄
Status: Reschedule by Kaitlyn Kelch Jul 18, 3:03 PM
From: Tech On Site
To: Reschedule
Duration in Previous: 1h 2m
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jul 21, 11:44 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 2d 20h
💵
Expenses Added Jul 21, 12:41 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jul 22, 2:49 PM
Scheduled For: 2025-07-30T19:00:00.000+0000
⚠️ 7.0 business days
🚗
▶
2 4x Travel Added Jul 30, 9:38 AM
4x Travel Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Jul 30, 2:19 PM
Type: Travel
Status: Open
Qty: 19
🔧
▶
2 Status: Tech On Site Jul 30, 2:33 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
2x Labor Added Jul 30, 4:09 PM
Type: Labor
Status: Open
Qty: 2, 0.5
✔️
Status: Completed by Andrew Przybyla Jul 30, 4:20 PM
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 1h 46m, 0m
⚠️ 8.0 business days
🔍
Status: L2 Screening by Jessica Sells Aug 8, 2:30 PM
From: Incomplete
To: L2 Screening
Duration in Previous: 8d 22h
⏳ 1.9 business days
📦
▶
2 Parts Requested Aug 11, 7:30 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2d 16h
⏳ 4.0 business days
🔩
▶
2 3x Parts Added Aug 14, 11:01 AM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittney Burba
From: Awaiting Parts
To: Reschedule
Duration in Previous: 3d 3h
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Aug 19, 4:37 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 5d 5h
💵
Expenses Added Aug 19, 5:03 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.9 business days
⏱️
5x Labor Added Aug 24, 4:01 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 3, 930, 36, 1
🚗
Travel Added Aug 25, 9:43 AM
Type: Travel
Status: Open
Qty: 3.8
🔧
Status: Tech On Site by Andrew Przybyla Aug 25, 10:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 17h
⏱️
3x Labor Added Aug 25, 2:40 PM
Type: Labor
Status: Open
Qty: 0.25, 4
✔️
Status: Completed by Andrew Przybyla Aug 25, 2:46 PM
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 4h 15m, 0m
🚗
Travel Added Aug 25, 3:11 PM
Type: Travel
Status: Open
Qty: 3.8
⚠️ 6.0 business days
🔍
Status: L2 Screening by Shelby Robinson Sep 2, 3:20 PM
From: Incomplete
To: L2 Screening
Duration in Previous: 8d 0h
📦
▶
2 Parts Requested Sep 2, 3:30 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 9m
💵
Expenses Added Sep 2, 5:27 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.8 business days
🔩
▶
2 2x Parts Added Sep 4, 3:21 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 23h
👷
▶
2 Technician Assigned Sep 4, 4:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule
To: Assigned
Duration in Previous: 42m
⏳ 5.0 business days
🗓️
▶
2 Status: Scheduled Sep 10, 2:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-11T15:00:00.000+0000
🆕
▶
2 Status: Entered Sep 11, 12:28 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h6e00000IICttAAH, Andrew Przybyla
📅
▶
2 Dispatch Scheduled Sep 11, 12:34 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 5m
⚠️ 7.0 business days
🚗
▶
2 2x Travel Added Sep 21, 10:41 PM
2x Travel Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Sep 22, 10:20 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Sep 22, 3:29 PM
Type: Labor
Status: Open
Qty: 3.5
🔧
Status: Tech On Site by Andrew Przybyla Sep 23, 10:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 21h
⏱️
6x Labor Added Sep 23, 2:12 PM
Type: Labor, Travel
Status: Open
Qty: 4, 0.25, 0.5, 930, 1.2, 5.7
✔️
Status: Completed by Andrew Przybyla Sep 23, 2:17 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 47m
💵
Expenses Added Sep 23, 2:34 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 6x Labor Added Sep 23, 7:35 PM
6x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Sep 23, 7:43 PM
Type: Labor
Status: Open
Qty: 2.25
💵
Expenses Added Sep 24, 12:42 AM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Andrew Przybyla Sep 24, 1:45 AM
From: Completed
To: Closed
Duration in Previous: 11h 27m
⏳ 3.0 business days
💳
Status: Billing Correction Needed by Diane Patton Sep 26, 10:32 AM
From: Closed
To: Billing Correction Needed
Duration in Previous: 2d 8h
⏳ 2.0 business days
🏁
Status: Closed by Diane Patton Sep 29, 9:07 AM
From: Billing Correction Needed
To: Closed
Duration in Previous: 2d 22h
📄
Status: Ready to Bill by Diane Patton Sep 29, 9:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Sep 30, 4:25 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 12.9 business days
🧾
Invoice Created Oct 17, 4:09 PM
Invoice Number: SM-242461

Bottlenecks

Awaiting Parts
Duration: 5.3 business days (threshold: 3.0 business days)
Exceeded by 2.3 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Reschedule
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.7 business hours
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 4.1 business hours (threshold: 4.0 business hours)
Exceeded by 0.1 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
L2 Screening
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Completed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00501049
Closed
📦
Parts Order 00076605
Closed
📦
Parts Order 00077106
Closed
📦
Parts Order 00078187
Closed
📦
Parts Order 00079759
Closed
📦
Parts Order 00081089
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Sep 23, 11:00 AM
Created
Jun 11, 5:24 PM
Invoice #
SM-242461

Work Details (60)

Name Type Status Qty Amount Date
WL-02834454 Expenses Open 1 $22.82 Jun 18, 8:37 AM
WL-02839993 Expenses Open 1 $0.00 Jun 23, 1:01 PM
WL-02840006 Labor Open 1.5 $223.50 Jun 23, 1:03 PM
WL-02842966 Parts Open 1 $170.49 Jun 25, 9:07 AM
WL-02858913 Labor Open 1 $91.00 Jul 9, 1:33 PM
WL-02858914 Travel Open 27 - Jul 9, 1:33 PM
WL-02859082 Parts Open 1 $5.39 Jul 9, 3:14 PM
WL-02859092 Labor Open 0.75 $111.75 Jul 9, 3:18 PM
WL-02859093 Labor Open 1.5 $0.00 Jul 9, 3:18 PM
WL-02859094 Travel Open 52 - Jul 9, 3:18 PM
WL-02865641 Parts Open 1 $27.32 Jul 15, 8:54 AM
WL-02872638 Expenses Open 1 $0.00 Jul 21, 12:41 PM
WL-02883931 Travel Open 33 - Jul 30, 9:38 AM
WL-02883928 Labor Open 3.5 $318.50 Jul 30, 9:38 AM
WL-02883929 Labor Open 3 $0.00 Jul 30, 9:38 AM
WL-02883930 Travel Open 930 - Jul 30, 9:38 AM
WL-02883933 Expenses Open 1 $0.00 Jul 30, 9:42 AM
WL-02884292 Travel Open 19 - Jul 30, 2:19 PM
WL-02884321 Labor Open 1 $0.00 Jul 30, 2:35 PM
WL-02884476 Labor Open 2 $298.00 Jul 30, 4:09 PM
WL-02884477 Labor Open 0.5 $45.50 Jul 30, 4:09 PM
WL-02901544 Parts Open 1 $383.63 Aug 14, 11:01 AM
WL-02901545 Parts Open 1 $975.62 Aug 14, 11:01 AM
WL-02901546 Parts Open 1 $126.87 Aug 14, 11:01 AM
WL-02907209 Expenses Open 1 $0.00 Aug 19, 5:03 PM
WL-02912960 Labor Open 3 $273.00 Aug 24, 4:01 PM
WL-02912961 Labor Open 3 $0.00 Aug 24, 4:01 PM
WL-02912963 Travel Open 930 - Aug 24, 4:01 PM
WL-02912964 Travel Open 36 - Aug 24, 4:01 PM
WL-02912965 Expenses Open 1 $0.00 Aug 24, 4:01 PM
WL-02913539 Travel Open 3.8 - Aug 25, 9:43 AM
WL-02913956 Labor Open 0.25 $22.75 Aug 25, 2:40 PM
WL-02913957 Labor Open 4 $596.00 Aug 25, 2:40 PM
WL-02913958 Labor Open 0.25 $0.00 Aug 25, 2:40 PM
WL-02913978 Travel Open 3.8 - Aug 25, 3:11 PM
WL-02922685 Expenses Open 1 $59.20 Sep 2, 5:27 PM
WL-02925301 Parts Open 1 $872.93 Sep 4, 3:21 PM
WL-02925300 Parts Open 1 $199.37 Sep 4, 3:21 PM
WL-02944096 Travel Open 930 - Sep 21, 10:41 PM
WL-02944097 Expenses Open 1 $0.00 Sep 21, 10:41 PM
WL-02944098 Expenses Open 1 $0.00 Sep 21, 10:44 PM
WL-02944374 Expenses Open 1 $0.00 Sep 22, 10:20 AM
WL-02944735 Labor Open 3.5 $318.50 Sep 22, 3:29 PM
WL-02944736 Labor Open 3 $0.00 Sep 22, 3:29 PM
WL-02945991 Labor Open 4 $596.00 Sep 23, 2:12 PM
WL-02945990 Labor Open 0.25 $22.75 Sep 23, 2:12 PM
WL-02945992 Labor Open 0.5 $0.00 Sep 23, 2:12 PM
WL-02945993 Travel Open 930 - Sep 23, 2:12 PM
WL-02945994 Travel Open 1.2 - Sep 23, 2:12 PM
WL-02945995 Travel Open 5.7 - Sep 23, 2:12 PM
WL-02946018 Expenses Open 1 $0.00 Sep 23, 2:34 PM
WL-02946629 Labor Open 1 $0.00 Sep 23, 7:35 PM
WL-02946630 Labor Open 3 $0.00 Sep 23, 7:35 PM
WL-02946632 Expenses Open 1 $0.00 Sep 23, 7:35 PM
WL-02946633 Expenses Open 1 $0.00 Sep 23, 7:35 PM
WL-02946634 Expenses Open 1 $0.00 Sep 23, 7:35 PM
WL-02946635 Expenses Open 1 $0.00 Sep 23, 7:35 PM
WL-02946658 Expenses Open 1 $0.00 Sep 23, 7:39 PM
WL-02946660 Labor Open 2.25 $0.00 Sep 23, 7:43 PM
WL-02947038 Expenses Open 1 $0.00 Sep 24, 12:42 AM

Details