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WO-01279348 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Beckman Coulter Inc — 1584 Enterprise Blvd, West Sacramento CA, 95691

Jun 16, 2025 → Sep 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (14 biz days early)
Active: 59 biz days
🕐 Clock stopped: Completed (Sep 10, 2025)
▶ Clock Running
Status: Created
Jun 16 → Jun 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 16 → Jun 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Jun 16 → Jun 23, 2025
4 business days (counted)
Running total: 4 of ? biz days used
55d
▶ Clock Running
Status: Scheduled
Jun 23 → Sep 10, 2025
55 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 59 of ? biz days used
Created: Jun 16, 2025 Completed: Sep 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 16 → Jun 16 Created ▶ Running 0 0
Jun 16 → Jun 16 Ready for Scheduling ▶ Running 0 0
Jun 16 → Jun 23 Assigned ▶ Running 4 4
Jun 23 → Sep 10 Scheduled ▶ Running 55 59
Sep 10 → Sep 10 Tech On Site ▶ Running 0 59
Dispatch 0.0d
Coordinators 60.6d
Field Work 0.8d
Billing 9.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
60.6 days
Over SLA
Field Work
0.8 days
Billing
9.0 days
Over SLA
Created: Jun 16, 2025 Due: Sep 30, 2025 Completed: Sep 10, 2025 (20 days early)
📅
60.0 days Total Age
⏱️
55.6d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
65.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00502061
6007803365
Closed
28R SYS-UV-300-M Contract ends 05/09/2026 repair included PM CARY-300 EL98043571 Model CARY-300
Priority
High
Origin
Web
Reason
New Case
Contact
Rajpreet Bains
Owner
Leona Coonrod
Created
Jun 16, 2025
Work Orders from this Case (1)
WO-01279348 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Jun 16, 2025 • Closed: Sep 10, 2025
Completed with significant delays
Invoiced • 261 days old
🚨
Primary Delay 55.6 days stuck in "Scheduled"
⏱️
Total Delay 65.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
55.6d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

20 JUNE 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 110 miles. Zone 3

🔧 Work Performed
Completed UV-Vis PM.
⚠️ Problem Description
28R SYS-UV-300-M Contract ends 05/09/2026 repair included PM CARY-300 EL98043571 Model CARY-300
📄 Description
UV-VIS Cary 100/300 Spectrometer
📞 Call Description
SEP 2025 UV PM

Timeline

📞
Case Linked Jun 16, 9:17 AM
Case Number: 00502061
Subject: 6007803365
Status: Closed
📋
▶
3 Work Order Created Jun 16, 9:23 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Jun 23, 3:06 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Larry Alberty
From: Assigned
To: Scheduled
Duration in Previous: 7d 5h
🚨 37.0 business days
📅
Dispatch Scheduled by Larry Alberty Aug 13, 12:44 PM
Scheduled For: 2025-09-10T12:00:00.000+0000
🚨 20.0 business days
🔧
▶
2 Status: Tech On Site Sep 10, 9:56 AM
Status: Tech On Site → 2x Parts Added
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
⏱️
▶
4 3x Labor Added Sep 10, 3:58 PM
3x Labor Added → 2x Travel Added → Status: Completed → Status: Closed
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 110
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 6h 4m
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Sep 11, 3:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 35m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Sep 16, 4:32 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 5.9 business days
📨
Status: Invoice Pending by Hannah Shaw Sep 23, 9:21 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 16h
💰
Status: Invoiced by Hannah Shaw Sep 23, 9:26 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.0 business days
🧾
Invoice Created Sep 24, 10:40 AM
Invoice Number: SM-241753

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 55.6 business days (threshold: 2.0 business days)
Exceeded by 53.6 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

📞
Case 00502061
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Sep 10, 8:00 AM
Created
Jun 16, 9:23 AM
Invoice #
SM-241753

Work Details (7)

Name Type Status Qty Amount Date
WL-02930838 Parts Open 1 $0.00 Sep 10, 9:57 AM
WL-02930839 Parts Open 1 $0.00 Sep 10, 9:57 AM
WL-02931413 Labor Open 2 $0.00 Sep 10, 3:58 PM
WL-02931414 Labor Open 3 $285.00 Sep 10, 3:58 PM
WL-02931415 Labor Open 2 $0.00 Sep 10, 3:58 PM
WL-02931418 Travel Open 110 $539.00 Sep 10, 3:59 PM
WL-02931419 Travel Open 110 $0.00 Sep 10, 3:59 PM

Details