Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01279697 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 BMC - Steward Good Samaritan — 235 N Pearl St, Brockton MA, 02301

Jun 17, 2025 → Oct 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2025
✗ SLA Missed
Active: 9 biz days
Paused: 72 biz days
🕐 Clock stopped: Completed (Oct 14, 2025)
▶ Clock Running
Status: Created
Jun 17 → Jun 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Jun 17 → Jul 1, 2025
9 business days (counted)
Running total: 9 of ? biz days used
⏸72d
⏸ Clock Paused
Status: Ready for Release
Jul 1 → Oct 14, 2025
72 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 9 of ? biz days used
Created: Jun 17, 2025 Completed: Oct 14, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 17 → Jun 17 Created ▶ Running 0 0
Jun 17 → Jul 1 Ready for Scheduling ▶ Running 9 9
Jul 1 → Oct 14 Ready for Release ⏸ Paused 72 —
Oct 14 → Oct 14 Assigned ▶ Running 0 9
Dispatch 1.0d
Holding 72.6d (excluded)
Coordinators 9.2d
Billing 3.0d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
72.6 days
Coordinators
9.2 days
Over SLA
Billing
3.0 days
Over SLA
Created: Jun 17, 2025 Due: Aug 30, 2025 Completed: Oct 14, 2025 (44 days late)
📅
82.0 days Total Age
⏱️
72.6d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
11.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00502540
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
John Rolston
Created
Jun 17, 2025
Work Orders from this Case (1)
WO-01279697 (current) Invoiced
Preventive Maintenance • Fady Messak
Created: Jun 17, 2025 • Closed: Oct 14, 2025
Completed with significant delays
Invoiced • 260 days old
🚨
Primary Delay 72.6 days stuck in "Ready for Release"
⏱️
Total Delay 11.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
9.2d / 1.0d SLA
Ready for Release
72.6d
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/10/2025 Brod - sent email to fady to follow up on EL that is needed


09/29/2025 MNewman - Fady working to get the EL signed. This is a MV site. They complete their PMs in house.

09/15/2025 Brod - sent email to scott.lucier@bmc.org to have a FSE onsite for 09/19 found contact in PSMX


07/18/2025 YEspino Called 508-427-2263 to speak to Conroy Schultheis to verify the info sent in for the pm on the V60 Vent in question. Was unable to speak to him so i left a message.


07/01/2025 EMartin contact for FCO66

Onsite Point of Contact Name: Conroy Schultheis

Onsite Point of Contact Phone #: Office- 508-427-2263 Cell- 1-401-829-1852

06/18/2025 YEspino Called 508-450-0585 to speak to Steven Deperrio to verify the info sent in for the PM for the V60 Vent in question. Was able to speak to Steven and he advised that he is not a good contact for this because he works for Nuclear Meds. Need to find a better contact.

🔧 Work Performed
Planner Labor. Customer completes PM in house. MV
⚠️ Problem Description
Annual PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jun 17, 9:23 AM
Case Number: 00502540
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jun 17, 9:40 AM
Work Order: WO-01279697
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Brandi Rodriguez Jun 17, 6:13 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 33m
⚠️ 9.7 business days
✅
Status: Ready for Release by Erin Martin Jul 1, 3:17 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 13d 21h
🚨 73.0 business days
👷
▶
4 Status: Assigned Oct 14, 8:01 AM
Status: Assigned → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 9:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 18h
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:39 AM
Invoice Number: SM-243837

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 9.2 business days (threshold: 1.0 business days)
Exceeded by 8.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00502540
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Jun 17, 9:40 AM
Invoice #
SM-243837

Work Details (1)

Name Type Status Qty Amount Date
WL-02969494 Labor Open 0.016666666666667 $38.00 Oct 14, 8:02 AM

Details