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WO-01280567 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Thermo Fisher Scientific Inc — 6065 Sunol Blvd, Pleasanton CA, 94566

Jun 18, 2025 → Sep 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (11 biz days early)
Active: 60 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
▶ Clock Running
Status: Created
Jun 18 → Jun 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 18 → Jun 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 18 → Jun 24, 2025
3 business days (counted)
Running total: 3 of ? biz days used
55d
▶ Clock Running
Status: Scheduled
Jun 24 → Sep 11, 2025
55 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 11 → Sep 15, 2025
2 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 60 of ? biz days used
Created: Jun 18, 2025 Completed: Sep 15, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 18 → Jun 18 Created ▶ Running 0 0
Jun 18 → Jun 18 Ready for Scheduling ▶ Running 0 0
Jun 18 → Jun 24 Assigned ▶ Running 3 3
Jun 24 → Sep 11 Scheduled ▶ Running 55 58
Sep 11 → Sep 11 Tech On Site ▶ Running 0 58
Sep 11 → Sep 15 Reschedule ▶ Running 2 60
Sep 15 → Sep 15 Tech On Site ▶ Running 0 60
Dispatch 0.0d
Coordinators 61.5d
Field Work 0.5d
Billing 16.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
61.5 days
Over SLA
Field Work
0.5 days
Billing
16.6 days
Over SLA
Created: Jun 18, 2025 Due: Sep 30, 2025 Completed: Sep 15, 2025 (15 days early)
📅
60.6 days Total Age
⏱️
55.2d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
69.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Larry Alberty — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 15, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00503254
6007803217
Closed
28R SYS-LC-1260-E Contract ends 12/31/2025 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1312B DE63058741 1260 Binary Pump G1322A-B JP73068556 1200 Vacuum Degasser G1321A DE60558425 1200 Series Fluorescence Detector G1315D-B DE64260134 1200 Series Diode Array Detector G1316B DE60559682 1200 Series Thermost. Col. Compartm. SL G1367D DE82555392 1200 Series High Performance ALS SL Pl
Priority
High
Origin
Web
Reason
New Case
Contact
Xin Shen
Owner
Leona Coonrod
Created
Jun 18, 2025
Work Orders from this Case (2)
WO-01280567 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Jun 18, 2025 • Closed: Sep 15, 2025
WO-01280570 Invoiced
EOQ • Larry Alberty
Created: Jun 18, 2025 • Closed: Sep 16, 2025
Completed with significant delays
Invoiced • 259 days old
🚨
Primary Delay 55.2 days stuck in "Scheduled"
⏱️
Total Delay 69.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.6d / 0.5d SLA
Scheduled
55.2d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Reschedule
2.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Billing Review
1.8d / 2.0d SLA
Ready to Bill
13.5d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.16.25 Hshaw - moved WO to BR, waiting for mService to close. TBA $513.00

TRAVEL ON WO????

11 Sep 2025 Larry Alberty

PM-OQ will be rescheduled until after repair.


24 JUNE 2025 Larry Alberty

Reached out to location again second time with proposed onsite visit time frame.


20 JUNE 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 13 miles. Zone 1

🔧 Work Performed
Completed LC PM
⚠️ Problem Description
28R SYS-LC-1260-E Contract ends 12/31/2025 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1312B DE63058741 1260 Binary Pump G1322A-B JP73068556 1200 Vacuum Degasser G1321A DE60558425 1200 Series Fluorescence Detector G1315D-B DE64260134 1200 Series Diode Array Detector G1316B DE60559682 1200 Series Thermost. Col. Compartm. SL G1367D DE82555392 1200 Series High Performance ALS SL Pl
📄 Description
LC 1200 System Enhanced LC Features
📞 Call Description
SEP 2025 LC PM

Timeline

📞
▶
4 Case Linked Jun 18, 3:15 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01280567
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 1m, 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Jun 24, 6:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-09-11T12:00:00.000+0000
🚨 54.7 business days
🔩
3x Parts Added Sep 10, 8:01 PM
Type: Parts
Status: Open
Qty: 1
🔧
Status: Tech On Site by Larry Alberty Sep 11, 11:23 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 78d 17h
🔄
Status: Reschedule by Larry Alberty Sep 11, 2:49 PM
From: Tech On Site
To: Reschedule
Duration in Previous: 3h 26m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Sep 15, 6:58 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Larry Alberty
From: Reschedule, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 4d 4h, 0m
🏁
Status: Closed by Larry Alberty Sep 15, 7:11 PM
From: Completed
To: Closed
Duration in Previous: 11m
💵
Status: Billing Review by Hannah Shaw Sep 16, 1:17 PM
From: Closed
To: Billing Review
Duration in Previous: 18h 6m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 17, 3:40 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 1d 2h
🚨 14.0 business days
📨
Status: Invoice Pending by Hannah Shaw Oct 6, 6:06 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 2h
💰
Status: Invoiced by Hannah Shaw Oct 7, 1:54 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19h 47m
🧾
Invoice Created Oct 7, 3:32 PM
Invoice Number: SM-243053

Bottlenecks

Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 55.2 business days (threshold: 2.0 business days)
Exceeded by 53.2 business days
Reschedule
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.2 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 13.5 business days (threshold: 1.0 business days)
Exceeded by 12.5 business days

🔗 Related Artifacts

📞
Case 00503254
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
N/A
Created
Jun 18, 3:16 PM
Invoice #
SM-243053

Work Details (4)

Name Type Status Qty Amount Date
WL-02931791 Parts Open 1 $0.00 Sep 10, 8:01 PM
WL-02931792 Parts Open 1 $0.00 Sep 10, 8:01 PM
WL-02931793 Parts Open 1 $0.00 Sep 10, 8:01 PM
WL-02936595 Labor Open 3 $513.00 Sep 15, 6:58 PM

Details