Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01283456 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Florida Hospital North Pinellas — 1395 S Pinellas Ave, Tarpon Springs FL, 34689

Jun 23, 2025 → Oct 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (63 biz days early)
Active: 24 biz days
Paused: 43 biz days
🕐 Clock stopped: Tech Off Site (Sep 27, 2025)
▶ Clock Running
Status: Created
Jun 23 → Jun 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 24 → Jun 30, 2025
4 business days (counted)
Running total: 5 of ? biz days used
19d
▶ Clock Running
Status: On Hold
Jun 30 → Jul 28, 2025
19 business days (counted)
Running total: 24 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Jul 28 → Sep 26, 2025
43 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 27, 2025
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 27 → Sep 27, 2025
0 business days (counted)
Running total: 24 of ? biz days used
Created: Jun 23, 2025 Tech Off Site: Sep 27, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 23 → Jun 24 Created ▶ Running 1 1
Jun 24 → Jun 30 Ready for Scheduling ▶ Running 4 5
Jun 30 → Jul 28 On Hold ▶ Running 19 24
Jul 28 → Sep 26 Ready for Release ⏸ Paused 43 —
Sep 26 → Sep 26 Assigned ▶ Running 0 24
Sep 26 → Sep 27 Scheduled ▶ Running 0 24
Sep 27 → Sep 27 Tech On Site ▶ Running 0 24
Dispatch 2.0d
Holding 63.8d (excluded)
Coordinators 5.4d
Field Work 5.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
63.8 days
Coordinators
5.4 days
Over SLA
Field Work
5.0 days
Over SLA
Created: Jun 23, 2025 Due: Dec 31, 2025 Completed: Oct 4, 2025 (88 days early)
📅
73.0 days Total Age
⏱️
43.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
13.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 26, 2025
Visit 2 Oct 4, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00504172
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
John Rolston
Created
Jun 23, 2025
Work Orders from this Case (1)
WO-01283456 (current) Invoiced
FCO • Konstantin Barskiy
Created: Jun 23, 2025 • Closed: Oct 4, 2025
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 43.8 days stuck in "Ready for Release"
⏱️
Total Delay 13.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
On Hold
20.0d
Ready for Release
43.8d
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
5.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/16/2025 YEspino Called 727-756-7631 to speak to Leah over the device in question. Was unable to speak to her so i left a message.


09/03/2025 YEspino Called 727-756-7631 to speak to Leah Hussey to verify the devices in question.Was unable to speak to her so i left a message. Will be sending an email as well.


07/28/2025 DCox - this was ANR but the device was marked as operational again / sold to & located - see IPCR


06/24/2025 ALuman -management please review. device already ANR'ed under WO-11251241

🔧 Work Performed
DEVICE NOT FOUND
🔍 Technician Findings
DEVICE NOT FOUND
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Jun 23, 8:25 AM
Case Number: 00504172
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jun 23, 8:44 AM
Work Order: WO-01283456
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Ashley Luman Jun 24, 7:47 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 23h 2m
⚠️ 5.0 business days
⏸️
Status: On Hold by Erin Martin Jun 30, 10:52 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 6d 3h
🚨 20.0 business days
✅
Status: Ready for Release by Diana Cox Jul 28, 1:53 PM
From: On Hold
To: Ready for Release
Duration in Previous: 28d 3h
🚨 44.0 business days
👷
▶
3 Technician Assigned Sep 26, 5:09 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 60d 3h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-26T12:00:00.000+0000
🔧
▶
2 Status: Tech On Site Sep 26, 8:19 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
▶
2 Labor Added Sep 26, 8:35 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Konstantin Barsky
From: Tech On Site
To: Tech Off Site
Duration in Previous: 16m
✔️
Status: Completed by Konstantin Barsky Sep 27, 10:13 AM
From: Tech Off Site
To: Completed
Duration in Previous: 13h 36m
⚠️ 5.0 business days
⏱️
Labor Added Oct 4, 7:16 PM
Type: Labor
Status: Open
Qty: 0.5
🏁
Status: Closed by Konstantin Barsky Oct 4, 7:29 PM
From: Completed
To: Closed
Duration in Previous: 7d 9h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 13, 1:09 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 8d 17h, 0m
⚠️ 9.0 business days
🧾
Invoice Created Oct 24, 5:55 PM
Invoice Number: SM-243448

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00504172
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Sep 26, 8:00 AM
Created
Jun 23, 8:44 AM
Invoice #
SM-243448

Work Details (3)

Name Type Status Qty Amount Date
WL-02951545 Labor Open 0.25 $0.00 Sep 26, 8:21 PM
WL-02951565 Labor Open 0.25 $0.00 Sep 26, 8:35 PM
WL-02960215 Labor Open 0.5 $0.00 Oct 4, 7:16 PM

Details