8/20 KKelch scheduled per logged email from Nicole. Scheduled past due date due to tech availability
8/19 KKelch-FSE ran out of time needed to complete all 3 floors, sent email to Nicole for rescheduling
7/8 KHensley scheduled per logged email from Nicole. Email logged on WO-01283785
6/30 KHensley sent Haley an email for scheduling
🔧Work Performed
8/18/2025--completed the inspection on 82 pieces of equipment.
8/19/2025-Completed an additional 49 pieces of equipment. There are still rooms on floor 3 and 1 that need to be completed.
9/12/2025-completed the annual inspection on 152 pieces of equipment. Any issues found during the inspection are noted on the inspection report
🔍Technician Findings
annual inspection due
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
140 pieces
https://www.ebiotrack.com/inspection.php?iid=28367
📧
Email:Re: annual inspections
Completed Aug 20, 2025
From: ncasey@vibranthealthkc.org
To: kaitlyn.kelch@emsar.com
Yes, that works great!
Nicole Casey
Clinical Operations Manager
Vibrant Health
Ext: 536
Office: (913) 391-4646
Fax: (913) 342-3220
ncasey@vibranthealthkc.org<mailto:ncasey@vibranthealthkc.org>
[cid:f2dffadc-9a27-4dcb-a4ae-59953ec7a400]
________________________________
From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>
Sent: Tuesday, August 19, 2025 4:03 PM
To: Nicole Casey <ncasey@vibranthealthkc.org>
Subject: Re: annual inspections
Hi Nico
📧
Email:Re: annual inspections
Completed Aug 19, 2025
From: kaitlyn.kelch@emsar.com
To: ncasey@vibranthealthkc.org
Hi Nicole,
Thomas needs additional time to complete WO-01283838 at Vibrant Health-Central. He can come back on 9/12 between 9 and 10 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
[cid:56e5409d-2ae1-4119-9ab0-1d22f5d8c2c6]
Disclaimer: The information in this e-mail is confidential and may be legally pri
📧
Email: EMSAR Request for service at Vibrant Health- Central
Completed Jun 30, 2025
To: hdugan@vibranthealthkc.org
CC:
BCC: kaitlyn.hensley@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Vibrant Health- Central
Body:
Hi Haley Dugan,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Vibrant Health- Central. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 8/18-8/19 with an arrival window between 9 and 10 am. Please let us
📅
WO-01283838 - Inspection - Kansas City - Vibrant Health- Central
Sep 12, 2025 10:00am – 5:00pm
Work Order: WO-01283838
Account: Vibrant Health
Customer Case Number:
Location: Vibrant Health- Central
Address: 21 N 12th St., Kansas City, KS 66102
Manufacturer:
Model #:
Serial #:
Contact Name: Haley Dugan
Contact Phone: 913-342-2552
Contact Email: hdugan@vibranthealthkc.org
Due Date: 8/29/20
Timeline
📞
Case Linked Jun 24, 7:01 AM
Case Number:00504536
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jun 24, 11:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jun 24, 11:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:41m
🚨10.0 business days
🗓️
▶
2
Status: Scheduled Jul 8, 9:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-08-18T14:00:00.000+0000
🚨30.0 business days
🔧
Status: Tech On Site by Thomas LangenbergAug 18, 10:06 AM
From:Scheduled
To:Tech On Site
Duration in Previous:41d 0h
⏱️
2x Labor Added Aug 18, 3:18 PM
Type:Labor, Travel
Status:Open
Qty:0.93333333333333, 26
⏱️
▶
2
Labor Added Aug 18, 3:40 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Thomas Langenberg
From:Tech On Site
To:Tech Off Site
Duration in Previous:5h 34m
🔧
▶
2
Status: Tech On Site Aug 19, 1:02 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:1.45, 61
⏱️
▶
2
3x Labor Added Aug 19, 4:52 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Thomas Langenberg
From:Tech On Site
To:Tech Off Site
Duration in Previous:3h 50m
🔄
Status: Reschedule by Kaitlyn KelchAug 19, 5:02 PM
From:Tech Off Site
To:Reschedule
Duration in Previous:9m
🗓️
▶
2
Status: Scheduled Aug 20, 11:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-09-12T14:00:00.000+0000
🚨17.0 business days
🔧
Status: Tech On Site by Thomas LangenbergSep 12, 10:23 AM
From:Scheduled
To:Tech On Site
Duration in Previous:22d 22h
⏱️
3x Labor Added Sep 12, 1:25 PM
Type:Labor, Travel
Status:Open
Qty:0.8, 3.1166666666667, 26
⏱️
▶
2
2x Labor Added Sep 12, 3:26 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 3m, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Sep 15, 5:42 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.8 business days
🧾
Invoice Created Sep 17, 9:25 PM
Invoice Number:SM-241022
Bottlenecks
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)