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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01283845 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 ARMC City Campus — 1925 Pacific Ave, Atlantic City NJ, 08401

Jun 24, 2025 → Sep 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (15 biz days early)
Active: 0 biz days
Paused: 53 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
▶ Clock Running
Status: Created
Jun 24 → Jun 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 24 → Jun 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Jun 24 → Sep 9, 2025
53 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jun 24, 2025 Completed: Sep 9, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 24 → Jun 24 Created ▶ Running 0 0
Jun 24 → Jun 24 Ready for Scheduling ▶ Running 0 0
Jun 24 → Sep 9 Ready for Release ⏸ Paused 53 —
Sep 9 → Sep 9 Assigned ▶ Running 0 0
Dispatch 0.1d
Holding 53.8d (excluded)
Coordinators 0.2d
Field Work 0.0d
Billing 2.7d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
53.8 days
Coordinators
0.2 days
Field Work
0.0 days
Billing
2.7 days
Over SLA
Created: Jun 24, 2025 Due: Sep 30, 2025 Completed: Sep 9, 2025 (21 days early)
📅
54.0 days Total Age
⏱️
53.8d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00504645
URGENT Philips WO Request
Closed
Transducer, X7-2t Compact (MTEE) RoHS - F0KLZV
Priority
Standard
Origin
Email
Reason
New Case
Contact
Steven Trachtenberg
Owner
Shelby Robinson
Created
Jun 24, 2025
Work Orders from this Case (1)
WO-01283845 (current) Invoiced
Preventive Maintenance • Fady Messak
Created: Jun 24, 2025 • Closed: Sep 9, 2025
Completed with minor delays
Invoiced • 253 days old
🚨
Primary Delay 53.8 days stuck in "Ready for Release"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Ready for Release
53.8d
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
2.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/09/2025 Cever sent EL 3rd attempt

08/28/2025 Cever sent 2nd attempt EL to poc

08/12/2025 Cever sent email to Muhlbaier, Christina and Kind, Tiffany with date options for aug and sept

08/04/2025 Cever sent email to Muhlbaier, Christina and Kind, Tiffany with date options for aug and sept

🔧 Work Performed
Exception letter
⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS - F0KLZV
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jun 24, 10:47 AM
Case Number: 00504645
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jun 24, 11:09 AM
Work Order: WO-01283845
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Jun 24, 12:02 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 53m
✅
Status: Ready for Release by Cristina Everetts Jun 24, 1:48 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1h 45m
🚨 54.0 business days
👷
▶
4 Status: Assigned Sep 9, 4:09 PM
Status: Assigned → Technician Assigned → Status: Closed → Labor Added
👷
Technician Assigned by Cristina Everetts
Technician: a0h5A00000GbkeQQAR, Fady Messak
🏁
Status: Closed by Cristina Everetts
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Sep 10, 2:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 4m
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Sep 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h
⏳ 2.0 business days
🧾
Invoice Created Sep 15, 11:00 AM
Invoice Number: SM-240745

Bottlenecks

Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00504645
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Jun 24, 11:09 AM
Invoice #
SM-240745

Work Details (1)

Name Type Status Qty Amount Date
WL-02930011 Labor Open 0.016666666666667 $38.00 Sep 9, 4:11 PM

Details