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WO-01284047 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 VA Medical Center Syracuse — 800 Irving Ave, Syracuse NY, 13210

Jun 25, 2025 → Sep 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (327 biz days early)
Active: 50 biz days
🕐 Clock stopped: Tech Off Site (Sep 6, 2025)
▶ Clock Running
Status: Created
Jun 25 → Jun 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Jun 26 → Aug 27, 2025
43 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Entered
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 44 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Aug 27 → Sep 4, 2025
5 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 6, 2025
1 business day (counted)
Running total: 50 of ? biz days used
Created: Jun 25, 2025 Tech Off Site: Sep 6, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 25 → Jun 26 Created ▶ Running 1 1
Jun 26 → Aug 27 Scheduled ▶ Running 43 44
Aug 27 → Aug 27 Entered ▶ Running 0 44
Aug 27 → Sep 4 Scheduled ▶ Running 5 49
Sep 4 → Sep 4 Tech Off Site ▶ Running 0 49
Sep 4 → Sep 6 Scheduled ▶ Running 1 50
Dispatch 2.0d
Coordinators 51.2d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
51.2 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Jun 25, 2025 Due: Dec 31, 2026 Completed: Sep 6, 2025 (481 days early)
📅
51.0 days Total Age
⏱️
44.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
47.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 4, 2025
Visit 2 Sep 5, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00505055
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
Cristina Everetts
Owner
John Rolston
Created
Jun 25, 2025
Work Orders from this Case (1)
WO-01284047 (current) Invoiced
FCO • Joseph Nuovo
Created: Jun 25, 2025 • Closed: Sep 5, 2025
Completed with significant delays
Invoiced • 253 days old
🚨
Primary Delay 44.0 days stuck in "Scheduled"
⏱️
Total Delay 47.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Scheduled
51.2d / 2.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/28/2025 Brod - pushed out WO due to parts being on back order

🔧 Work Performed
FCO86600081
🔍 Technician Findings
Device has a new flow sensor and passed all tests.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Jun 25, 8:32 AM
Case Number: 00505055
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jun 25, 8:45 AM
Work Order: WO-01284047
Type: FCO
Priority: PC
⏳ 2.0 business days
👷
▶
3 Technician Assigned Jun 26, 10:44 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-07-07T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 1d 1h
🚨 11.0 business days
📅
Dispatch Scheduled by David Andino Jul 11, 12:46 PM
Scheduled For: 2025-07-22T12:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Jul 28, 2:43 PM
Scheduled For: 2025-08-08T12:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Aug 13, 4:56 PM
Scheduled For: 2025-08-30T12:00:00.000+0000
⚠️ 9.9 business days
📅
Dispatch Scheduled by Brandi Rodriguez Aug 26, 1:00 PM
Scheduled For: 2025-09-03T12:00:00.000+0000
⏳ 2.0 business days
🆕
▶
5 Status: Entered Aug 27, 1:19 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Joseph Nuovo
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-04T05:00:00.000+0000, 2025-09-04T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-04T13:00:00.000+0000
⏳ 4.0 business days
💵
Expenses Added Sep 2, 12:33 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🚗
Status: Tech Off Site by Joseph Nuovo Sep 4, 12:27 PM
From: Scheduled
To: Tech Off Site
Duration in Previous: 7d 23h
⏱️
▶
2 Labor Added Sep 4, 5:19 PM
Labor Added → Status: Scheduled
🗓️
Status: Scheduled by Joseph Nuovo
From: Tech Off Site
To: Scheduled
Duration in Previous: 4h 52m
⏱️
2x Labor Added Sep 4, 5:52 PM
Type: Labor
Status: Open
Qty: 1.75, 0.5
💵
2x Expenses Added Sep 5, 10:40 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Sep 5, 9:29 PM
Type: Labor
Status: Open
Qty: 3, 1
🚗
▶
2 Status: Tech Off Site Sep 5, 10:55 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.1 business days
⏱️
Labor Added Sep 8, 12:17 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 8, 12:32 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 13h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 11, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Sep 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 23m
⏳ 2.0 business days
🧾
Invoice Created Sep 15, 11:00 AM
Invoice Number: SM-240747

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

📞
Case 00505055
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Sep 4, 9:00 AM
Created
Jun 25, 8:45 AM
Invoice #
SM-240747

Work Details (9)

Name Type Status Qty Amount Date
WL-02922288 Expenses Open 1 $0.00 Sep 2, 12:33 PM
WL-02925570 Labor Open 1.5 $155.00 Sep 4, 5:19 PM
WL-02925642 Labor Open 1.75 $237.50 Sep 4, 5:52 PM
WL-02925643 Labor Open 0.5 $0.00 Sep 4, 5:52 PM
WL-02926422 Expenses Open 1 $0.00 Sep 5, 10:40 AM
WL-02926423 Expenses Open 1 $0.00 Sep 5, 10:40 AM
WL-02927350 Labor Open 3 $0.00 Sep 5, 9:29 PM
WL-02927351 Labor Open 1 $0.00 Sep 5, 9:29 PM
WL-02928481 Labor Open 0.016666666666667 $38.00 Sep 8, 12:17 PM

Details