8/25 MOwens Bridgette replied back that she needs to schedule the inspection on a Tuesday. Offered the first open Tues 9/9 with eta around 10am. She said that day is fine.
8/25 MOwens Sent a 2nd email to Bridgette asking to schedule.
8/8 MOwens Sent email to Bridgette asking for good dates in Aug since she does want to move up her inspection visit.
8/8 MOwens Sent a chatter to Dylan asking if this one is due in Aug since inspection in 2024 was completed in Nov.
🔧Work Performed
9/9/2025- EColon- Arrived on-site, checked in with POC. Completed 66 inspections, archived 14 items and failed 2 items. Inspection complete
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equip: 55
https://www.ebiotrack.com/inspection.php?iid=28461
📧
Email:RE: CenterWell Sheffield Park Charlotte NC Annual Tagged Equipment Inspection
Completed Aug 25, 2025
From: BHenderson18@centerwell.com
To: mowens@emsar.com
That will work.
From: Melissa Owens <mowens@emsar.com>
Sent: Monday, August 25, 2025 4:26 PM
To: Bridgette Henderson <BHenderson18@centerwell.com>
Subject: RE: CenterWell Sheffield Park Charlotte NC Annual Tagged Equipment Inspection
Ok. The first Tues. Eric Colon has available is 9/9. He will arrive between 10-10: 30am. Thanks Melissa From: Bridgette Henderson <BHenderson18@ centerwell. com> Sent: Monday, August 25, 2025 4: 2
📧
Email:RE: CenterWell Sheffield Park Charlotte NC Annual Tagged Equipment Inspection
Completed Aug 25, 2025
From: mowens@emsar.com
To: bhenderson18@centerwell.com
Bridgette
I have not heard back from you. Can we look at a date next week after Labor Day because my tech is booked this week.
Thanks
Melissa Owens
From: Melissa Owens
Sent: Friday, August 8, 2025 2:53 PM
To: bhenderson18@centerwell.com
Subject: CenterWell Sheffield Park Charlotte NC Annual Tagged Equipment Inspection
Bridgette
I was told you wanted to move up your annual inspection visit to this month instead of Nov. What days
📧
Email:CenterWell Sheffield Park Charlotte NC Annual Tagged Equipment Inspection
Completed Aug 8, 2025
From: mowens@emsar.com
To: bhenderson18@centerwell.com
Bridgette
I was told you wanted to move up your annual inspection visit to this month instead of Nov. What days work the best to schedule the inspection visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com<mailto:mowens@emsar.com>
www.emsar.com<http://www.emsar.com/>
803-791-1259
[facebook logo-small]<https://www.facebook.com/emsarinc> [twitter-icon] <http://twitter.com/emsarinc> [linkedin] <htt
Aug 8, 2025 2:41pm
@Dylan Nakoff The inspection last year was completed in Nov. Is this one due in Aug?
📅
WO-01285497 - Inspection - Charlotte - CenterWell Sheffield Park
Sep 9, 2025 10:00am – 1:30pm
Work Order: WO-01285497
Account: CenterWell (Humana)
Customer Case Number:
Location: CenterWell Sheffield Park
Address: 5617 Albemarle Rd., Charlotte, NC 28212
Manufacturer:
Model #:
Serial #:
Contact Name: Bridgette Henderson
Contact Phone:
Contact Email: bhenderson18@centerwell.com
Timeline
📞
Case Linked Jun 30, 1:00 AM
Case Number:00506382
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jun 30, 5:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.9 business days
👷
▶
2
Technician Assigned Jul 3, 9:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 16h
🚨37.0 business days
🗓️
▶
2
Status: Scheduled Aug 25, 4:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-09T14:00:00.000+0000
🚨10.9 business days
🔧
▶
2
Status: Tech On Site Sep 9, 2:16 PM
Status: Tech On Site → 4x Labor Added
⏱️
4x Labor Added
Type:Labor, Travel
Status:Open
Qty:1.75, 3.75, 99
⏱️
▶
2
Labor Added Sep 9, 4:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Colon
From:Tech On Site
To:Completed
Duration in Previous:2h 25m
🏁
Status: Closed by Eric ColonSep 9, 4:46 PM
From:Completed
To:Closed
Duration in Previous:4m
⏳1.9 business days
📄
Status: Ready to Bill by Diane PattonSep 10, 5:43 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 0h, 0m
⏳2.8 business days
🧾
Invoice Created Sep 12, 7:06 PM
Invoice Number:SM-240560
Bottlenecks
Ready for Scheduling
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Assigned
Duration: 37.0 business days (threshold: 4.0 business hours)
Exceeded by 36.5 business days
Scheduled
Duration: 10.4 business days (threshold: 2.0 business days)
Exceeded by 8.4 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)