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← WO Overview

WO-01285719 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Wynn Hospital — 111 Hospital Drive, Utica NY, 13502

Jul 1, 2025 → Oct 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 29, 2025
✗ SLA Missed (30 biz days late)
Active: 72 biz days
🕐 Clock stopped: Tech Off Site (Oct 14, 2025)
▶ Clock Running
Status: Created
Jul 1 → Jul 7, 2025
3 business days (counted)
Running total: 3 of ? biz days used
49d
▶ Clock Running
Status: Ready for Scheduling
Jul 7 → Sep 15, 2025
49 business days (counted)
Running total: 52 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Sep 15 → Oct 14, 2025
20 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 72 of ? biz days used
Created: Jul 1, 2025 Tech Off Site: Oct 14, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 1 → Jul 7 Created ▶ Running 3 3
Jul 7 → Sep 15 Ready for Scheduling ▶ Running 49 52
Sep 15 → Oct 14 Scheduled ▶ Running 20 72
Oct 14 → Oct 14 Tech On Site ▶ Running 0 72
Dispatch 4.0d
Coordinators 70.3d
Field Work 1.0d
Billing 1.4d
✗ SLA Missed
Dispatch
4.0 days
Over SLA
Coordinators
70.3 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Jul 1, 2025 Due: Aug 29, 2025 Completed: Oct 14, 2025 (45 days late)
📅
73.0 days Total Age
⏱️
49.7d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
71.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00506925
URGENT Philips WO Request
Closed
Annual PM 2025
Priority
Standard
Origin
Email
Reason
New Case
Contact
Eric Mckinstry
Owner
Shelby Robinson
Created
Jul 1, 2025
Work Orders from this Case (1)
WO-01285719 (current) Invoiced
Preventive Maintenance • Joseph Nuovo
Created: Jul 1, 2025 • Closed: Oct 14, 2025
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 49.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 71.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Ready for Scheduling
49.7d / 1.0d SLA
Scheduled
20.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/15/2025 Brod - received call from  3159178374 spoke to Eric, he confirmed 2 units needing FCO completed and one needing PM . confirmed FSE onsite for 10/14. 

09/15/2025 Brod - sent email to Eric to have FSE onsite for 09/30.

08/29/2025 Brod - working with sean to establish a new resource

07/07/2025 Brod - working with Sean to identify a resource to send to this location

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
Annual PM 2025
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jul 1, 10:11 AM
Case Number: 00506925
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 1, 10:35 AM
Work Order: WO-01285719
Type: Preventive Maintenance
Priority: PC
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Brandi Rodriguez Jul 7, 2:36 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6d 4h
🚨 50.0 business days
🗓️
▶
3 Status: Scheduled Sep 15, 2:40 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-14T00:00:00.000+0000, 2025-10-14T05:00:00.000+0000, 2025-10-14T13:00:00.000+0000
👷
Technician Assigned by Brandi Rodriguez
Technician: Joseph Nuovo
🚨 21.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Oct 14, 10:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 28d 19h
⏱️
3x Labor Added Oct 14, 7:05 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 1.5, 256
🚗
Status: Tech Off Site by Joseph Nuovo Oct 14, 7:19 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 9h 0m
🏁
Status: Closed by Joseph Nuovo Oct 14, 7:39 PM
From: Completed
To: Closed
Duration in Previous: 18m
⏱️
Labor Added Oct 15, 10:42 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 15, 10:48 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 8m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 51m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:39 AM
Invoice Number: SM-243839

Bottlenecks

Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Ready for Scheduling
Duration: 49.7 business days (threshold: 1.0 business days)
Exceeded by 48.7 business days
Scheduled
Duration: 20.7 business days (threshold: 2.0 business days)
Exceeded by 18.7 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00506925
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Oct 14, 9:00 AM
Created
Jul 1, 10:35 AM
Invoice #
SM-243839

Work Details (4)

Name Type Status Qty Amount Date
WL-02970642 Labor Open 0.75 $150.00 Oct 14, 7:05 PM
WL-02970643 Labor Open 1.5 $155.00 Oct 14, 7:05 PM
WL-02970644 Travel Open 256 $0.00 Oct 14, 7:05 PM
WL-02971243 Labor Open 0.016666666666667 $38.00 Oct 15, 10:42 AM

Details