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WO-01285735 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 St Elizabeth Medical Center — 2209 Genesee St, Utica NY, 13501

Jul 1, 2025 → Oct 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2025
✗ SLA Missed (52 biz days late)
Active: 72 biz days
🕐 Clock stopped: Tech Off Site (Oct 14, 2025)
▶ Clock Running
Status: Created
Jul 1 → Jul 7, 2025
3 business days (counted)
Running total: 3 of ? biz days used
52d
▶ Clock Running
Status: Ready for Scheduling
Jul 7 → Sep 18, 2025
52 business days (counted)
Running total: 55 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Sep 18 → Oct 14, 2025
17 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 72 of ? biz days used
Created: Jul 1, 2025 Tech Off Site: Oct 14, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jul 1 → Jul 7 Created ▶ Running 3 3
Jul 7 → Sep 18 Ready for Scheduling ▶ Running 52 55
Sep 18 → Oct 14 Scheduled ▶ Running 17 72
Oct 14 → Oct 14 Tech On Site ▶ Running 0 72
Dispatch 4.0d
Coordinators 70.3d
Field Work 0.9d
Billing 1.4d
✗ SLA Missed
Dispatch
4.0 days
Over SLA
Coordinators
70.3 days
Over SLA
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Jul 1, 2025 Due: Jul 30, 2025 Completed: Oct 14, 2025 (75 days late)
📅
73.0 days Total Age
⏱️
52.7d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
71.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00506923
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
John Rolston
Created
Jul 1, 2025
Work Orders from this Case (1)
WO-01285735 (current) Invoiced
Preventive Maintenance • Joseph Nuovo
Created: Jul 1, 2025 • Closed: Oct 14, 2025
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 52.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 71.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Ready for Scheduling
52.7d / 1.0d SLA
Scheduled
17.7d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/18/2025 Brod - spoke to Erik MCkinstry, he requested FSE onsite for 10/14

09/15/2025 Brod - reached back out to Kim to have FSE onsite for 09/30. waiting on response

08/29/2025 Brod - working with sean to establish a new resource

07/25/2025 Brod - sent email to Kimberly kmeislin@mvhealthsystems.org to have Joseph nuovo onsite for 08/11.

07/07/2025 Brod - working with Sean to identify a resource to send to this location 

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests
⚠️ Problem Description
Annual PM 2025
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jul 1, 10:10 AM
Case Number: 00506923
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 1, 11:01 AM
Work Order: WO-01285735
Type: Preventive Maintenance
Priority: PC
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Brandi Rodriguez Jul 7, 2:36 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6d 3h
🚨 53.0 business days
🗓️
▶
3 Status: Scheduled Sep 18, 2:47 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-14T00:00:00.000+0000, 2025-10-14T05:00:00.000+0000, 2025-10-14T14:00:00.000+0000
👷
Technician Assigned by Brandi Rodriguez
Technician: Joseph Nuovo
🚨 18.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Oct 14, 12:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 25d 21h
⏱️
▶
2 2x Labor Added Oct 14, 7:17 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 7h 17m, 0m
🏁
Status: Closed by Joseph Nuovo Oct 14, 7:40 PM
From: Completed
To: Closed
Duration in Previous: 17m
⏱️
Labor Added Oct 15, 10:42 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 15, 10:48 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 8m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 51m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:39 AM
Invoice Number: SM-243840

Bottlenecks

Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Ready for Scheduling
Duration: 52.7 business days (threshold: 1.0 business days)
Exceeded by 51.7 business days
Scheduled
Duration: 17.7 business days (threshold: 2.0 business days)
Exceeded by 15.7 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00506923
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Oct 14, 10:00 AM
Created
Jul 1, 11:01 AM
Invoice #
SM-243840

Work Details (3)

Name Type Status Qty Amount Date
WL-02970661 Labor Open 0.75 $150.00 Oct 14, 7:17 PM
WL-02970662 Labor Open 1.5 $155.00 Oct 14, 7:17 PM
WL-02971248 Labor Open 0.016666666666667 $38.00 Oct 15, 10:42 AM

Details