WO-01285870 INCOMPLETE ADCS Work Order: [##19571## : Poplar-441-surgery chair not working]
Closed
******Update open work order attached WO-01285870
119-014 / SN#: EYOO1164
Surgery Room 1: Chair pedals do not allow the back of the chair to recline.
Return trip needed
1- 002-0346-00 (RPI Part number MIC114)
1- 002-0125-00 (RPI Part Numver MIH007)
1- 002-0126-00 (RPI Part Numver MIH087)
9/17 SBerry: Site decided to retire equipment, return will not be needed. Parts Order cancellation requested
8/25/25 RCook- Chattered: @Wendy Argueta do you need @Andrew Przybyla to provide part #'s or are you able to get a quote together with current information? @Jessica Sells @Jessica Foley do you know why was this WO was pulled out of incomplete status and placed into RFS? @Kaitlyn Kelch do you know why you manually placed this WO into awaiting parts status? Please remember we do not manually place WOs into this status. @Craig Dempsey @David Carvalho
8/7 KKelch called site to see why they refused the delivery, they said that the front desk staff hadn't seen anyone come by during their business hours.
8/6/2025 Sramen - teams message in service pod chat sent to ASC/SUP. Customer rejected delivery today so parts will not be onsite for the scheduled appt. Will need to get these parts to Andy before he can go onsite.
8/6 KKelch called Felicia to schedule for 8/12 between 10:30 and 11:30 am. Customer confirmed.
8/4 KKelch called Felicia to schedule for 8/12 between 8 and 9 am. Left VM.
7/31/25 CDempsey- waiting on parts, currently enroute to Wilmington.
7/1 KHensley Felicia to schedule for 7/8 between 2 and 3 pm. Customer confirmed.
7/1 KHensley called Felicia to schedule for 7/8 between 2 and 3 pm. Left info.
🔧Work Performed
checked the back of exam chair. liquid has been dripping out and onto the back cover of motor pump. removed cover for the back cylinder. Pressing back button on foot pad moves the back cylinder move. notice leaking by the connection of hose and back cylinder. tightened the hose. unable to lift. was able to move back function up by hand. checked connection area. Sound of air leaking. hydraulic fluid came out of motor pump. Unit will require Hydraulic fluid to test cylinder function. Update 8/12/2025 - Tech arrived on site and was handed the Hydraulic Fluid that was sent to the customer. Tech added the fluid to the pump and tested the cylinders. All worked except the back cylinder. When tech pushed on the back to get some fluid into the cylinder, tech had backfill from the pump. Tech tried it multiply times and it kept backfilling out of the pump. Tech showed the site manager and told her it may need a new back cylinder and the lines to go with it. Customer agreed and said she would like a quote before proceeding.
🔍Technician Findings
site advised chair back function not working. All other functions working properly.
⚠️Problem Description
119-014 / SN#: EYOO1164
******Update open work order attached WO-01285870
119-014 / SN#: EYOO1164
Surgery Room 1: Chair pedals do not allow the back of the chair to recline.
Return trip needed
1- 002-0346-00 (RPI Part number MIC114)
1- 002-0125-00 (RPI Part Numver MIH007)
1- 002-0126-00 (RPI Part Numver MIH087)
Surgery Room 1: Chair pedals do not allow the back of the chair to recline. https://www.ebiotrack.com/workorder.php?wo=66571
From: orders@emsar.com
To: cdempsey@emsar.com
Cc: andrew.przybyla@emsar.com, thurman.davis@emsar.com, kaitlyn.kelch@emsar.com, sramen@emsar.com, david.carvalho@emsar.com
Good morning!
I have requested the address change with UPS to redirect the package to Thurman's trunk stock.
[https://csa--ortoo-e2a.vf.force.com/servlet/servlet.ImageServer?id=015VU00000MIPuXYAX&oid=00DA000000093zUMAQ]
Thanks,
Brittney
--------------- Original Message ---------------
From: Craig Dempsey [cdempsey@emsar.com]
Sen
📋
Outbound to +13038509715
Completed Aug 7, 2025
8/7 KKelch called site to see why they refused the delivery, they said that the front desk staff hadn't seen anyone come by during their business hours.
📋
Outbound to +13038509715
Completed Aug 6, 2025
8/6 KKelch called Felicia to schedule for 8/12 between 10:30 and 11:30 am. Customer confirmed.
📋
Outbound to +13038509715
Completed Aug 4, 2025
8/4 KKelch called Felicia to schedule for 8/12 between 8 and 9 am. Left VM.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jul 30, 2025
To: felicia.wolf@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01285870Location: ADCS - 441 - PoplarAddress: 3540 S Poplar Street, Suite 300 Denver, CO 80237Device: Problem Description: 119-014 / SN#: EYOO1164
Surgery Room 1: Chair pedals do
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jul 23, 2025
To: felicia.wolf@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01285870Location: ADCS - 441 - PoplarAddress: 3540 S Poplar Street, Suite 300 Denver, CO 80237Device: Problem Description: 119-014 / SN#: EYOO1164
Surgery Room 1: Chair pedals do
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jul 16, 2025
To: felicia.wolf@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01285870Location: ADCS - 441 - PoplarAddress: 3540 S Poplar Street, Suite 300 Denver, CO 80237Device: Problem Description: 119-014 / SN#: EYOO1164
Surgery Room 1: Chair pedals do
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jul 9, 2025
To: felicia.wolf@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01285870Location: ADCS - 441 - PoplarAddress: 3540 S Poplar Street, Suite 300 Denver, CO 80237Device: Problem Description: 119-014 / SN#: EYOO1164
Surgery Room 1: Chair pedals do
📋
Inbound from +13038509715
Completed Jul 1, 2025
7/1 KHensley Felicia to schedule for 7/8 between 2 and 3 pm. Customer confirmed.
📋
Outbound to +13038509715
Completed Jul 1, 2025
7/1 KHensley called Felicia to schedule for 7/8 between 2 and 3 pm. Left info.
Aug 25, 2025 1:19pm
@Kaitlyn Kelch @Andrew Przybyla Were parts ordered to complete this repair?
Sep 17, 2025 11:37am
@Andrew Przybyla @Craig Dempsey Site has decided to retire equipment. No further visit required. Please close out WO.
JPG
7-8-25 exam chair
Jul 8, 2025
JPG
7-8-25 poplar leaking
Jul 8, 2025
JPG
7-8-25 poplar back cylinder
Jul 8, 2025
JPG
WIN_20250812_12_29_44_Scan
Aug 12, 2025
Case #00507140 – WO-01285870 INCOMPLETE ADCS Work Order: [##19571## : Poplar-441-surgery chair not working]
Status: Closed | Priority: Standard
******Update open work order attached WO-01285870
119-014 / SN#: EYOO1164
Surgery Room 1: Chair pedals do not allow the back of the chair to recline.
Return trip needed
1- 002-0346-00 (RPI Part number MIC114)
1- 002-0125-00 (RPI Part Numver MIH007)
1- 002-0126-00 (RPI Part Numver MIH087
💬Case Comment
Internal Aug 13, 2025 5:50pm
WO-01285870
💬Case Comment
Internal Aug 13, 2025 5:18pm
***Per Scott Berry No quote needed this is a continuation call lwright 8/13/2025
💬Case Comment
Internal Aug 13, 2025 4:35pm
sent follow up to Scott and Joe
💬Case Comment
Internal Aug 12, 2025 5:13pm
need to get with field last tech on site is over 13 hours one way
Timeline
📞
Case Linked Jul 1, 2:51 PM
Case Number:00507140
Subject:WO-01285870 INCOMPLETE ADCS Work Order: [##19571## : Poplar-441-surgery chair not working]
Status:Closed
📋
▶
2
Work Order Created Jul 1, 3:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jul 1, 3:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:7m
🗓️
▶
2
Status: Scheduled Jul 1, 4:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-07-08T20:00:00.000+0000
⏳4.9 business days
🔧
Status: Tech On Site by Michael MorrisJul 8, 4:50 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 23h
⏱️
▶
4
5x Labor Added Jul 8, 9:11 PM
5x Labor Added → Status: Incomplete → Parts Requested → Status: Awaiting Parts
⚠️
Status: Incomplete by Michael Morris
From:Tech On Site, Incomplete, Tech Off Site
To:Incomplete, Tech Off Site
Duration in Previous:4h 21m, 0m
📦
Parts Requested
Order:00077941
Status:Closed
📦
Status: Awaiting Parts by Michael Morris
From:Incomplete
To:Awaiting Parts
Duration in Previous:3m
🚨18.3 business days
🔩
▶
2
2x Parts Added Aug 1, 2:06 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittney Burba
From:Awaiting Parts
To:Reschedule
Duration in Previous:23d 16h
⏳2.0 business days
👷
▶
2
Technician Assigned Aug 4, 11:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:2d 21h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Aug 6, 10:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-08-12T17:30:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Andrew PrzybylaAug 12, 1:30 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 3h
⏱️
3x Labor Added Aug 12, 2:27 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.5, 23
🚗
Status: Tech Off Site by Andrew PrzybylaAug 12, 3:33 PM
From:Tech On Site, Tech Off Site, Completed
To:Tech Off Site, Completed, Incomplete
Duration in Previous:2h 2m, 0m
⏱️
Labor Added Aug 12, 4:27 PM
Type:Labor
Status:Open
Qty:1
⏳1.9 business days
📅
Status: Ready for Scheduling by Jessica SellsAug 13, 5:49 PM
From:Incomplete
To:Ready for Scheduling
Duration in Previous:1d 2h
👷
▶
2
Technician Assigned Aug 14, 9:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts
Duration in Previous:15h 14m, 0m
🚨19.0 business days
⚠️
▶
3
Status: Incomplete Sep 10, 9:40 AM
Status: Incomplete → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00081502
Status:Canceled
📦
Status: Awaiting Parts by Wendy Argueta
From:Incomplete
To:Awaiting Parts
Duration in Previous:4m
⚠️6.0 business days
🔄
Status: Reschedule by Scott BerrySep 17, 11:35 AM
From:Awaiting Parts
To:Reschedule
Duration in Previous:7d 1h
✔️
Status: Completed by Andrew PrzybylaSep 17, 12:21 PM
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:46m, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Sep 18, 4:33 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.9 business days
🧾
Invoice Created Sep 21, 10:51 PM
Invoice Number:SM-241373
Bottlenecks
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Awaiting Parts
Duration: 18.0 business days (threshold: 3.0 business days)
Exceeded by 15.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Awaiting Parts
Duration: 19.0 business days (threshold: 3.0 business days)
Exceeded by 16.0 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)