Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01285922 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow Industrial Clinic #23902 — 441 S. Redwood Rd, Salt Lake City UT, 84104

Jul 1, 2025 → Oct 2, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed
Active: 5 biz days
Paused: 61 biz days
🕐 Clock stopped: Completed (Oct 3, 2025)
▶ Clock Running
Status: Created
Jul 1 → Jul 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 1 → Jul 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Awaiting Parts
Jul 1 → Sep 26, 2025
61 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 26 → Oct 2, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 2 → Oct 3, 2025
1 business day (counted)
Running total: 5 of ? biz days used
Created: Jul 1, 2025 Completed: Oct 3, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 1 → Jul 1 Created ▶ Running 0 0
Jul 1 → Jul 1 Ready for Scheduling ▶ Running 0 0
Jul 1 → Sep 26 Awaiting Parts ⏸ Paused 61
Sep 26 → Sep 26 Ready for Scheduling ▶ Running 0 0
Sep 26 → Sep 26 Assigned ▶ Running 0 0
Sep 26 → Oct 2 Scheduled ▶ Running 4 4
Oct 2 → Oct 3 Tech On Site ▶ Running 1 5
Dispatch 0.0d
Material Management 61.3d
Coordinators 4.9d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
61.3 days
Over SLA
Coordinators
4.9 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Jul 1, 2025 Due: Aug 29, 2025 Completed: Oct 3, 2025 (34 days late)
📅
65.6 days Total Age
⏱️
61.3d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
62.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michah Brackett — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 1, 2025
Visit 2 Oct 2, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00506856
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 63 Pcs https://www.ebiotrack.com/inspection.php?iid=28494
Priority
Standard
Origin
Email
Reason
New Case
Contact
Johanna Hall
Owner
Kimberly Hardison
Created
Jul 1, 2025
Work Orders from this Case (1)
WO-01285922 (current) Invoiced
Inspection • Michah Brackett
Created: Jul 1, 2025 • Closed: Oct 2, 2025
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 61.3 days stuck in "Awaiting Parts"
⏱️
Total Delay 62.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Awaiting Parts
61.3d / 3.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9-26 Mburris call from POC Bini to set appt for 10-2 11am Wo was sitting in awaiting parts

🔧 Work Performed
INSPECTED OR CALIBRATED OR BOTH 51 PIECES OF EQUIPMENT PER MANUFACTURES SPECIFICATIONS
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service 63 Pcs https://www.ebiotrack.com/inspection.php?iid=28494
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 63 Pcs https://www.ebiotrack.com/inspection.php?iid=28494

Timeline

📞
Case Linked Jul 1, 7:00 AM
Case Number: 00506856
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
3 Work Order Created Jul 1, 5:19 PM
Work Order Created → Status: Ready for Scheduling → Status: Awaiting Parts
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
📦
Status: Awaiting Parts by Kimberly Hardison
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 2m
🚨 61.8 business days
📅
2 Status: Ready for Scheduling Sep 26, 1:08 PM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Michah Brackett
🗓️
2 Status: Scheduled Sep 26, 1:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-02T18:00:00.000+0000
4.0 business days
💵
2x Expenses Added Oct 1, 2:17 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Michah Brackett Oct 2, 12:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 22h
⏱️
6x Labor Added Oct 2, 9:36 PM
Type: Labor, Travel
Status: Open
Qty: 5.5, 0.5, 4, 335
✔️
Status: Completed by Michah Brackett Oct 2, 9:57 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 6m, 0m
2.3 business days
📄
2 Status: Ready to Bill Oct 6, 10:29 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
2.0 business days
🧾
Invoice Created Oct 7, 3:28 PM
Invoice Number: SM-242960

Bottlenecks

Awaiting Parts
Duration: 61.3 business days (threshold: 3.0 business days)
Exceeded by 58.3 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00506856
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michah Brackett
Scheduled
Oct 2, 2:00 PM
Created
Jul 1, 5:19 PM
Invoice #
SM-242960

Work Details (8)

Name Type Status Qty Amount Date
WL-02956229 Expenses Open 1 $0.00 Oct 1, 2:17 PM
WL-02956230 Expenses Open 1 $0.00 Oct 1, 2:17 PM
WL-02958512 Labor Open 5.5 $0.00 Oct 2, 9:36 PM
WL-02958513 Labor Open 0.5 $0.00 Oct 2, 9:36 PM
WL-02958514 Labor Open 4 $855.00 Oct 2, 9:36 PM
WL-02958515 Labor Open 5 $0.00 Oct 2, 9:36 PM
WL-02958516 Travel Open 335 - Oct 2, 9:36 PM
WL-02958517 Travel Open 335 - Oct 2, 9:36 PM

Details