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WO-01286383 ↗ ServiceMax

Atrius Health • Calibration • PSM

📍 Atrius Health - Beverly — 77 Herrick St Unit 101, Beverly MA, 01915

Jul 3, 2025 → Sep 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (24 biz days late)
Active: 44 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
▶ Clock Running
Status: Created
Jul 3 → Jul 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Jul 3 → Jul 10, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 4 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Jul 10 → Aug 22, 2025
31 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Entered
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 35 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 5, 2025
9 business days (counted)
Running total: 44 of ? biz days used
Created: Jul 3, 2025 Completed: Sep 5, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 3 → Jul 3 Created ▶ Running 0 0
Jul 3 → Jul 10 Ready for Scheduling ▶ Running 4 4
Jul 10 → Jul 10 Assigned ▶ Running 0 4
Jul 10 → Aug 22 Scheduled ▶ Running 31 35
Aug 22 → Aug 22 Entered ▶ Running 0 35
Aug 22 → Aug 22 Assigned ▶ Running 0 35
Aug 22 → Sep 5 Scheduled ▶ Running 9 44
Dispatch 0.0d
Coordinators 45.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.7 days
Over SLA
Created: Jul 3, 2025 Due: Oct 1, 2025 Completed: Sep 5, 2025 (26 days early)
📅
44.0 days Total Age
⏱️
31.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
41.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 3, 2025
Visit 2 Sep 4, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00507629
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment Calibration Service - Automatic BP Monitor,Centrifuge,Dial BP,Dial BP Gauge,Digital Adult Scale,Digital Blood Pressure Device,Digital Pediatric Scale,Manometer,Mechanical Adult S Equipment: 156 https://www.ebiotrack.com/inspection.php?iid=28539
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeff Brown
Owner
Shelby Robinson
Created
Jul 3, 2025
Work Orders from this Case (1)
WO-01286383 (current) Invoiced
Calibration • Nick O'Neill
Created: Jul 3, 2025 • Closed: Sep 4, 2025
Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 31.5 days stuck in "Scheduled"
⏱️
Total Delay 41.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.9d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
40.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
7/10 KSmith -- Jeff advised anytime in September would be fine, they are not due until September. Scheduled for 9/3-9/4 on WO-01286383

7/10 KSmith -- Sent email to schedule for 8/28-8/29 on WO-01286383

🔧 Work Performed
Semi-Annual Equipment Calibration Service
🔍 Technician Findings
Semi-Annual Equipment Calibration Service
⚠️ Problem Description
Semi-Annual Equipment Calibration Service - Automatic BP Monitor,Centrifuge,Dial BP,Dial BP Gauge,Digital Adult Scale,Digital Blood Pressure Device,Digital Pediatric Scale,Manometer,Mechanical Adult S Equipment: 156 https://www.ebiotrack.com/inspection.php?iid=28539

Timeline

📞
Case Linked Jul 3, 1:00 AM
Case Number: 00507629
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 3, 12:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Jul 10, 1:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 1h
🗓️
▶
2 Status: Scheduled Jul 10, 3:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-03T13:00:00.000+0000
🚨 32.0 business days
🆕
▶
3 Status: Entered Aug 22, 12:54 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Nick O'Neill
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-03T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 29, 4:18 PM
Scheduled For: 2025-09-03T16:00:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Sep 3, 7:37 PM
Type: Labor
Status: Open
Qty: 0.5, 3, 2.75
⏱️
Labor Added Sep 4, 1:41 PM
Type: Labor
Status: Open
Qty: 3.5
⏱️
▶
2 Labor Added Sep 4, 8:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 7h, 0m
⏳ 2.4 business days
📄
Status: Ready to Bill by Diane Patton Sep 8, 10:30 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 14h, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 9, 4:56 PM
Invoice Number: SM-240246

Bottlenecks

Ready for Scheduling
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Scheduled
Duration: 31.5 business days (threshold: 2.0 business days)
Exceeded by 29.5 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00507629
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
Edge
Technician
Nick O'Neill
Scheduled
Sep 3, 12:00 PM
Created
Jul 3, 12:24 PM
Invoice #
SM-240246

Work Details (5)

Name Type Status Qty Amount Date
WL-02924332 Labor Open 0.5 $0.00 Sep 3, 7:37 PM
WL-02924333 Labor Open 3 $0.00 Sep 3, 7:37 PM
WL-02924334 Labor Open 2.75 $0.00 Sep 3, 7:37 PM
WL-02925134 Labor Open 3.5 $3,985.00 Sep 4, 1:41 PM
WL-02925893 Labor Open 2.5 $75.00 Sep 4, 8:24 PM

Details