Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (34 biz days late)
🕐 Clock stopped: Completed (Sep 19, 2025)
▶ Clock Running
Status: Created
Jul 3 → Jul 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Jul 3 → Jul 31, 2025
19 business days (counted)
Running total: 19 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Jul 31 → Aug 12, 2025
8 business days (counted)
Running total: 27 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Aug 12 → Sep 15, 2025
23 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 19, 2025
1 business day (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 54 of ? biz days used
Created: Jul 3, 2025
Completed: Sep 19, 2025
Show SLA Clock Detail (14 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 3 → Jul 3
Created
▶ Running
0
0
Jul 3 → Jul 31
Ready for Scheduling
▶ Running
19
19
Jul 31 → Aug 12
Assigned
▶ Running
8
27
Aug 12 → Sep 15
Scheduled
▶ Running
23
50
Sep 15 → Sep 15
Tech On Site
▶ Running
0
50
Sep 15 → Sep 16
Tech Off Site
▶ Running
1
51
Sep 16 → Sep 17
Tech On Site
▶ Running
1
52
Sep 17 → Sep 17
Tech Off Site
▶ Running
0
52
Sep 17 → Sep 17
Tech On Site
▶ Running
0
52
Sep 17 → Sep 18
Scheduled
▶ Running
1
53
Sep 18 → Sep 18
Tech On Site
▶ Running
0
53
Sep 18 → Sep 18
Tech Off Site
▶ Running
0
53
Sep 18 → Sep 19
Scheduled
▶ Running
1
54
Sep 19 → Sep 19
Tech On Site
▶ Running
0
54
Coordinators Over SLA
Field Work Over SLA
Created: Jul 3, 2025
Due: Oct 1, 2025
Completed: Sep 19, 2025 (12 days early)
⏱️
24.0d in Scheduled
Longest Stage
🔄
17 transitions
Status Changes
⚠️
49.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Mohamed Shareed — scheduling delays attributed to technician, not coordinators
Visit 1
Sep 15, 2025
Visit 2
Sep 16, 2025
Visit 3
Sep 17, 2025
Visit 4
Sep 18, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
🎫
Case #00507630
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 892
https://www.ebiotrack.com/inspection.php?iid=28541
🚨
Primary Delay
24.0 days stuck in "Scheduled"
⏱️
Total Delay
49.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
19.9d
/ 1.0d SLA
Scheduled
26.5d
/ 2.0d SLA
Tech On Site
4.1d
/ 1.0d SLA
Tech Off Site
2.1d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (4)
📅 Events (2)
🔒
Internal CSA Notes
9/6/2025 Sramen - Updated order type from calibration to inspection.
8/11 KSmith -- Sent email to schedule for 9/15-9/19 (Sending Mohamed as well)
8/6 KSmith -- Sent email to schedule for 9/15-9/19 (Sending Mohamed as well)
8/4 KSmith -- Sent email to schedule for 9/15-9/19 (Sending Mohamed as well)
7/31 KSmith -- Sent email to schedule for 9/15-9/19 (Sending Mohamed as well)
🔧
Work Performed
Completed annual inspection. All work documented in ebiotrack S.O #: 12-129-28541.
🔍
Technician Findings
Completed annual inspection. All work documented in ebiotrack S.O #: 12-129-28541.
⚠️
Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 892
https://www.ebiotrack.com/inspection.php?iid=28541
📧
Email: Re: Atrius Health - Burlington -- EMSAR Inspection -- WO-01286384
Completed
Aug 11, 2025
To: steve_lynch@atrius.org
CC:
BCC:
Attachment: --none--
Subject: Re: Atrius Health - Burlington -- EMSAR Inspection -- WO-01286384
Body:
Hi Steve,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Atrius Health - Burlington located at 20 Wall St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We rec
📧
Email: Re: Atrius Health - Burlington -- EMSAR Inspection -- WO-01286384
Completed
Aug 6, 2025
To: steve_lynch@atrius.org; alison_griffiths@atriushealth.org
CC:
BCC:
Attachment: --none--
Subject: Re: Atrius Health - Burlington -- EMSAR Inspection -- WO-01286384
Body:
Hi Steve,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Atrius Health - Burlington located at 20 Wall St?
If not, would you have the contact information of the person I need to speak with?
If yo
📧
Email: Re: Atrius Health - Burlington -- EMSAR Inspection -- WO-01286384
Completed
Aug 4, 2025
To: steve_lynch@atrius.org
CC:
BCC:
Attachment: --none--
Subject: Re: Atrius Health - Burlington -- EMSAR Inspection -- WO-01286384
Body:
Hi Steve,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Atrius Health - Burlington located at 20 Wall St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We rec
📧
Email: Atrius Health - Burlington -- EMSAR Inspection -- WO-01286384
Completed
Jul 31, 2025
To: steve_lynch@atrius.org
CC:
BCC:
Attachment: --none--
Subject: Atrius Health - Burlington -- EMSAR Inspection -- WO-01286384
Body:
Hi Steve,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Atrius Health - Burlington located at 20 Wall St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received
📅
WO-01286384 - Inspection - Burlington - Atrius Health - Burlington
Sep 15, 2025 9:00am – 5:00pm
Work Order: WO-01286384
Account: Atrius Health
Customer Case Number:
Location: Atrius Health - Burlington
Address: 20 Wall St, Burlington, MA 01803
Manufacturer:
Model #:
Serial #:
Contact Name: Steve Lynch
Contact Phone: 781-221-2720
Contact Email: steve_lynch@atrius.org
Due Date: 10
📅
WO-01286384 - Inspection - Burlington - Atrius Health - Burlington
Sep 15, 2025 9:00am – 5:00pm
Work Order: WO-01286384
Account: Atrius Health
Customer Case Number:
Location: Atrius Health - Burlington
Address: 20 Wall St, Burlington, MA 01803
Manufacturer:
Model #:
Serial #:
Contact Name: Steve Lynch
Contact Phone: 781-221-2720
Contact Email: steve_lynch@atrius.org
Due Date: 10
Timeline
📞
Case Number:
00507630
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
27d 23h
👷
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
11d 21h
📅
Scheduled For:
2025-09-15T13:00:00.000+0000
💵
Type:
Expenses
Status:
Open
Qty:
1
📅
Scheduled For:
2025-09-18T13:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
34d 2h
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
6h 45m
🔩
Type:
Parts, Labor, Travel, Expenses
Status:
Open
Qty:
2, 4, 4.75, 0.25, 202, 1
🔧
From:
Tech Off Site
To:
Tech On Site
Duration in Previous:
12h 5m
⏱️
Type:
Labor
Status:
Open
Qty:
0.5, 3.5, 2
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
14h 34m
⏱️
Type:
Labor, Travel, Expenses
Status:
Open
Qty:
0.25, 8.75, 1
🔧
From:
Tech Off Site
To:
Tech On Site
Duration in Previous:
9h 17m
🔩
Type:
Parts
Status:
Open
Qty:
2
🔩
Type:
Parts
Status:
Open
Qty:
1
🔩
🔩
Type:
Parts
Status:
Open
Qty:
1
📅
🗓️
From:
Tech On Site
To:
Scheduled
Duration in Previous:
9h 17m
⏱️
💵
Type:
Expenses, Travel, Labor
Status:
Open
Qty:
1, 2, 0.25, 9.5
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
15h 21m
🔩
Type:
Parts, Labor, Travel, Expenses
Status:
Open
Qty:
6, 0.25, 9.25, 1
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
10h 27m
🗓️
From:
Tech Off Site
To:
Scheduled
Duration in Previous:
8m
👷
Technician:
Mohamed Shareed
🔧
💵
Type:
Expenses
Status:
Open
Qty:
1
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
3m
🏁
From:
Completed
To:
Closed
Duration in Previous:
2m
📄
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-241610
Bottlenecks
Ready for Scheduling
Duration: 19.9 business days (threshold: 1.0 business days)
Exceeded by 18.9 business days
Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
ℹ️ Work Order Details
Technician
Mohamed Shareed
Scheduled
Sep 15, 9:00 AM
Work Details (38)
Name
Type
Status
Qty
Amount
Date
WL-02898831
Expenses
Open
1
$0.00
Aug 12, 10:26 AM
WL-02936646
Parts
Open
2
$116.78
Sep 15, 7:56 PM
WL-02936647
Labor
Open
4
$0.00
Sep 15, 7:56 PM
WL-02936648
Labor
Open
4.75
$0.00
Sep 15, 7:56 PM
WL-02936649
Labor
Open
0.25
$0.00
Sep 15, 7:56 PM
WL-02936650
Travel
Open
202
-
Sep 15, 7:56 PM
WL-02936651
Travel
Open
2
-
Sep 15, 7:56 PM
WL-02936652
Expenses
Open
1
$0.00
Sep 15, 7:56 PM
WL-02937333
Labor
Open
0.5
$0.00
Sep 16, 2:01 PM
WL-02937334
Labor
Open
3.5
$0.00
Sep 16, 2:01 PM
WL-02937335
Labor
Open
2
$0.00
Sep 16, 2:01 PM
WL-02938218
Labor
Open
0.25
$0.00
Sep 16, 10:24 PM
WL-02938219
Labor
Open
8.75
$0.00
Sep 16, 10:24 PM
WL-02938220
Labor
Open
0.25
$0.00
Sep 16, 10:24 PM
WL-02938221
Travel
Open
2
-
Sep 16, 10:24 PM
WL-02938222
Travel
Open
2
-
Sep 16, 10:24 PM
WL-02938223
Expenses
Open
1
$0.00
Sep 16, 10:24 PM
WL-02938357
Parts
Open
2
$137.72
Sep 17, 8:49 AM
WL-02938427
Parts
Open
1
$44.28
Sep 17, 10:15 AM
WL-02938442
Parts
Open
1
$89.78
Sep 17, 10:20 AM
WL-02938446
Parts
Open
1
$4.32
Sep 17, 10:23 AM
WL-02939949
Labor
Open
2.5
$0.00
Sep 17, 10:15 PM
WL-02939950
Labor
Open
5
$0.00
Sep 17, 10:15 PM
WL-02939951
Labor
Open
2
$0.00
Sep 17, 10:15 PM
WL-02939957
Expenses
Open
1
$0.00
Sep 17, 10:17 PM
WL-02939956
Travel
Open
2
-
Sep 17, 10:17 PM
WL-02939952
Labor
Open
0.25
$0.00
Sep 17, 10:17 PM
WL-02939953
Labor
Open
9.5
$0.00
Sep 17, 10:17 PM
WL-02939954
Labor
Open
0.25
$0.00
Sep 17, 10:17 PM
WL-02939955
Travel
Open
2
-
Sep 17, 10:17 PM
WL-02941392
Parts
Open
6
$12.72
Sep 18, 6:16 PM
WL-02941393
Labor
Open
0.25
$0.00
Sep 18, 6:16 PM
WL-02941394
Labor
Open
9.25
$6,180.00
Sep 18, 6:16 PM
WL-02941395
Labor
Open
0.25
$75.00
Sep 18, 6:16 PM
WL-02941396
Travel
Open
2
-
Sep 18, 6:16 PM
WL-02941397
Travel
Open
2
-
Sep 18, 6:16 PM
WL-02941398
Expenses
Open
1
$0.00
Sep 18, 6:16 PM
WL-02942108
Expenses
Open
1
$0.00
Sep 19, 8:01 AM